Director, Team Operations/Manager, Team Operations

University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html


Job No: 499596
Work Type: Staff
Location: Newark
Categories: Athletics, Full Time

Pay Grade: 29E

Context of the Job:

The Director, Team Operations/Manager of Team Operations at the University of Delaware is a valued member within the University and Department of Athletics and Community & Campus Recreation (DACCR), upholding and embracing the departmental mission of Achieving Excellence Together. Under general direction of the Senior Associate AD, Sport Administration, the Director, Team Operations/Manager of Team Operations serves as an important representative of the DACCR team and is primarily responsible for supporting the operations of the Olympic sports and Spirit Teams. In partnership with a team member, this individual will prioritize collaboration and communication to achieve the highest levels of both efficiency and effectiveness for team operations. The incumbent will lead initiatives related to the team operations role for all Director of Operations personnel in the department and will serve as the lead contact for all student-athlete housing and meal needs during pre-season and break periods. Additionally, the Manager of Team Operations collaborates on team-wide initiatives including team meeting planning, project management and office administration.

Major Responsibilities:

Team Travel (35 %)

• Work with coaches to help with logistics for team travel to and from facilities and while on site. Serve as point of contact between travel agency and/or vendors and teams.
• Manage team travel including air, ground transportation and hotel stays.
• Negotiate rates with vendors and find partnerships, where necessary, creating consistency and efficiencies within the department.
• Distribute itineraries, supporting documents and other necessary communication regarding travel logistics to department personnel.
• Create and maintain operational policies and procedures for team travel.

Credit Card Processing and Reimbursements (20%)

• Process expenses, reimbursements, and invoices to support coaches and teams.
• Create team travel budgets and work in partnership with the athletics business office to track and manage the team travel budget throughout the year.

Project Management (25%)

• Provide research and logistical support to Senior Associate AD and Sport Administrators within the Team Planning annual cycle. Develop, maintain, and promote project management methodologies, standards, policies, processes, practices, tools, and templates.
• Coordinate day-to-day updates, details and follows through on projects underway, while responsible for status updates within the Sport Administration Team.
• Prepare meeting materials for pre- and post-season meetings.
• Collect meeting minutes and documents action items logged at pre and post season meetings for respective teams as well as other meetings as needed; Manage follow-up on action items with relevant team members and Senior Associate AD.
• Collaborate on a variety of projects to deliver process improvement and increased efficiencies for team-wide implementation. Execute team-wide administrative needs and office management.
• Build and sustain relationships with a wide variety of constituents across the Athletic Department and across the University.
• Lead the strategy, planning and execution of Coaches and Operations meetings.
• Assist with updating annual Student-Athlete Experience Survey and prepare reports utilized as part of the performance evaluation for coaches and other reports as needed by various support areas.
• Provide support for Faculty Athletic Board meeting preparation.
• Assist with on campus housing and meal needs during break periods.
• Perform job-related duties and project work as assigned.

Housing & Special Session Coordination (20%)

• Serve as department liaison with Residence Life and Housing to coordinate all athletics housing needs including: Track applications and assignments for incoming first year students.
• Communicate with coaches on information, updates, and deadlines for upperclassmen housing needs.
• Oversee fellow Manager of Team Operations in the communication and planning around break housing needs (Thanksgiving, December, and Spring Breaks) Organize with specific teams for needs outside of the regular academic year, including fall pre-season in August, and special sessions.
• Coordinate with campus partners on logistics for various special sessions, such as working with dining services for meal details during team fall pre-seasons.
• Work closely with Compliance Office staff to ensure adherence with NCAA and CAA rules and regulations.

Qualifications:

Bachelor's degree and two years of experience in athletic administration and team operations, or an equivalent combination of education and experience. Experience with athletic administration in an educational environment preferred. Ability to develop and initiate new strategies. Adept at problem solving, creating contingency plans and handling emergencies when necessary. Detail-and results-oriented, highly organized, in possession of strong anticipatory instincts with excellent follow through. Excellent verbal and written communications skills. Ability to work well under pressure and manage contract negotiations. Ability to work effectively with diverse constituencies and effectively develop relationships that enhance overall departmental goals. Experience working with budgets, tracking budgetary expenditures and providing budgetary controls. Experience with Microsoft Word, Excel, and PowerPoint; Google programs and Docs.

Special Requirements: Ability to work evenings, weekends, and holidays.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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