Police Dispatcher I
ANTICIPATED HIRING RANGE:
$3,120 - $4,400
However, offer amount will be commensurate with candidate's
experience, education, skills, and training.
CSU CLASSIFICATION SALARY RANGE:
CSUB offers a best-in-class benefit
package for eligible employees that includes an array of medical
plans, choice of dental plans, vision coverage, retirement
participation in CalPERS, CSU tuition waiver, up to 24 vacation
days per year, sick leave with unlimited accrual, 14 paid holidays
per year and more! See our benefits
for additional information.
CANDIDATES ELIGIBLE TO APPLY:
Open to all
SPECIAL INSTRUCTIONS TO APPLICANT:
FOR PRIORITY CONSIDERATION
, applications must be
received by August 19, 2022;
position will remain open until filled.
faculty, staff, and
students who are accessing campus facilities to be immunized
or declare a medical or religious
exemption from doing so. Any candidates advanced in a currently
open search process should be prepared to comply with this
requirement. The systemwide policy can be found at
CSU Vaccination Policy [calstate.policystat.com]
may be sent to firstname.lastname@example.org
The CSUB University Police
Department is dedicated to ensuring the safest possible environment
for our students, faculty, staff, and visitors. The University
Police Department is a full-service law enforcement agency that is
available 24 hours a day, 7 days a week. The University Police
Department investigates crimes that occur on campus and assists
other local law enforcement agencies.
Under general supervision of the Assistant Vice President and Chief
of Police, the Police Dispatcher I is responsible for acting as the
first point of contact to the public in maintaining effective and
efficient communication between the campus law enforcement
headquarters, the public, Police Officers in the field, other
college or university departments and personnel, and outside
emergency and law enforcement agencies. The position may require
working various shifts including days, afternoons, and nights on an
assigned and as-needed basis for emergency shift coverage and/or
DUTIES & RESPONSIBILITIES:
Perform standard dispatch communications.
Responsible for providing excellent customer service and
responding professionally, courteously, and empathetically to
persons in various states of mind through answering and screening
incoming calls to the police department, which involves conversing
with crime victims, witnesses, and members of the public to elicit
and record pertinent information.
Operate police department and other emergency communications
equipment, such as radio transceivers, CLETS terminals, telephones,
silent alarms, and emergency signaling devices, to dispatch
officers to calls for service, critical incidents and
Using regular judgement and discretion, evaluate information
received and determine appropriate action to take following campus,
state, and federal laws, policies, and procedures.
Act as liaison with other law enforcement/public safety
dispatchers to coordinator response of outside agencies as
Notify command staff members and other campus administrators as
directed during critical incidents.
Documentation & Record Keeping
Utilizing dispatch and law enforcement systems and databases
(both computerized and manual), enter and retrieve data for police
reports, activity logs and criminal information.
Process, distribute, and file reports.
Maintain complaint, arrest, radio message, and general station
Research and retrieve information as needed.
Update department warrant and due diligence information, file
police reports, prepare arrest folders, and maintain criminal
Public Safety Support
Provide support to other public safety and community service
functions including parking and access services, maintaining
records, monitoring security and fire alarm systems, monitoring
building access, assisting campus visitors, and assisting with
EDUCATION & EXPERIENCE –
Requires a High
School Diploma or GED and one (1) year of experience using a
switchboard and two-way radio communication system in a law
enforcement or comparable agency within the last ten years.
LICENSES, CERTIFICATES, CREDENTIALS:
Standards and Training (P.O.S.T.) Dispatcher Course certificate
issued from the State of California Department of Justice (upload
to "Licenses/Certifications/Other" if previously obtained) or be
able to successfully obtain, within one year from hire. Incumbents
who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate
also will be required to pass a written test related to essential
dispatching skills. Additionally, incumbents must successfully pass
supplemental P.O.S.T. requirements for dispatchers such as a
background check, physical and psychological examinations, drug
testing, and related requirements.
SKILLS, KNOWLEDGE & ABILITIES (SKA's) –
- Regular and reliable attendance is required.
- Ability to multi-task by receiving information from different
sources, evaluate information and properly dispatch resources.
- Ability to work in high stress situations.
- Working knowledge of legal codes, requirements, procedures and
techniques for receiving complaints and calls for service and for
dispatching and communicating with campus officers in the
- Ability to effectively converse using police radio
- Working knowledge of public safety-related agencies and the
respective communication protocols.
- Working knowledge of and ability to use applicable computerized
and automated dispatch and law enforcement systems and databases to
enter, research and retrieve data as necessary.
- Ability to independently respond and act quickly, accurately
evaluate information and situations, and make appropriate decisions
in routine, non-routine and emergency situations.
- Working knowledge of geographical layout and ability to read
maps and floor plans to provide directions to officers in the
- Ability to accurately interpret written policies, follow oral
and written instructions, and transfer information.
- Ability to provide clear and concise verbal directions quickly
- Ability to present and summarize information in a variety of
written formats, using clear and concise language.
- Demonstrated customer service experience requiring a very high
level of diplomacy and professionalism.
- Ability to use tact and diplomacy to effectively handle a broad
range of high level and sensitive interpersonal situations with
diverse personalities, and to respond appropriately to conflicts
- Ability to initiate, establish, and foster communication and
teamwork by maintaining a positive, cooperative, productive work
atmosphere in the University with the ability to establish and
maintain effective working relationships within a diverse
population and with those from various cultural backgrounds.
- Excellent communication skills: ability to effectively
communicate information in a clear and understandable manner, both
verbally and in writing.
- Thorough knowledge of English grammar, spelling and
- Ability to interpret, communicate and apply policies and
- Demonstrated ability to maintain a high degree of
- Excellent organizational and time management skills with the
ability to set own priorities to coordinate multiple assignments
with fluctuating and time-sensitive deadlines.
- Excellent computer skills and competence with a variety of
computer applications including word-processing, spreadsheets,
databases, on-line systems, Internet as well as online calendaring
- Working knowledge of or ability to quickly learn University
infrastructure, policies and procedures.
- Must be willing to travel and attend training programs off-site
for occasional professional development.
- Must be able to work overtime, occasional holidays, and adjust
working hours to meet special jobs. May be called back to work as
needed on an emergency basis.
- Experience with CAD systems with focus on Sunridge RIMS.
- Demonstrated skills in an institutional/educational environment
utilizing a customer-oriented and service-centered attitude.
SEDENTARY WORK – involves mainly
sitting; minimal walking and standing; lifting light weight objects
limited to 15 pounds.
Only those applicants possessing
experience most directly related to the immediate needs of the
office will be invited to appear before a Qualifications Appraisal
Board for the purpose of appraising training, experience, and
interest in the position.
CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION:
shall be the policy of the CSU in filling vacant CSUEU bargaining
Units 2, 5, 7 & 9 positions to fill such vacancies from among
qualified individuals currently employed on-campus except when it
is determined that it is necessary to appoint outside applicants to
meet campus workforce diversity goals or to provide specialized
skills and abilities that are not available from current
Satisfactory completion of a
background check (including a criminal records check) is required
for employment. CSU will make a conditional offer of employment,
which may be rescinded if the background check reveals
disqualifying information, and/or it is discovered that the
candidate knowingly withheld or falsified information. Failure to
satisfactorily complete the background check may affect the
continued employment of a current CSU employee who was
conditionally offered the position.
Sensitive positions are
designated by the CSU as requiring heightened scrutiny of
individuals holding the position, based on potential for harm to
children, concerns for the safety and security of the people,
animals, or property, or heightened risk of financial loss to the
CSU or individuals in the university community.
General: The person holding
this position is considered a general mandated reporter under the
California Child Abuse and Neglect Reporting Act and is required to
comply with the requirements set forth in CSU Executive Order 1083,
revised July 21, 2017.
It is the policy of
California State University, Bakersfield to hire only United States
citizens and aliens lawfully authorized to work in the United
States. All new employees will be required to present documentation
verifying their right to accept employment. You will also be
requested to present a social security card at the time of initial
appointment in compliance with state payroll regulations. State
regulations require that every state employee sign the Oath of
Allegiance prior to commencing the duties of his/her State
employment, except legally employed non-citizens. These individuals
are required to sign the Declaration of Permission to Work.
California State University,
Bakersfield is committed to Equal Employment Opportunity.
Applicants will be considered without regard to gender, race, age,
color, religion, national origin, sexual orientation, genetic
information, marital status, disability or covered veteran