ATHLETICS TICKET OPERATIONS MANAGER
University of Wisconsin - Milwaukee
Introduction (Description of
As Wisconsin’s only public urban research university, the
University of Wisconsin-Milwaukee (UWM) has established an
international reputation for excellence in research, community
engagement, teaching, and entrepreneurism.
Designated an R1 research institution, UWM educates 24,000 students
and is an engine for innovation in southeastern Wisconsin. Founded
over 60 years ago in the belief that Milwaukee would need a great
public university to become a great city, UWM has a dual research
and access mission aimed at serving the diverse need s of
Wisconsin’s largest metropolitan area by furthering opportunities
at all levels for students who may be financially or educationally
disadvantaged. More than one-third of its students are the first in
their families to attend college, and 30 percent are students of
color. It is the largest educator of veterans in Wisconsin, with
more than 1,000 enrolled each year under the federal G.I. Bill. The
Princeton Review named UWM a 2018 Best Midwestern university based
on overall academic excellence and student reviews.
UWM is committed to the full inclusion of LGBT+ campus
constituents. In 2018, Campus Pride Index named UWM as one of the
Best of the Best Top 30 LGBTQ-friendly post secondary institutions
in the United States. UWM was the first university in the UW-System
to implement an inclusive housing policy.
Join the UWM family and the Milwaukee community and grow
professionally and personally in your career and life. We make
learning accessible at every age, stage of life and location. At
UWM, we all share the motivation to learn and to excel. We value
unique perspectives and possess the talent and desire to nurture
ideas that make a global impact. The comforts and connections of a
major metropolitan city meet the resources and expertise of a
world-class research institution at the University of
Working closely with the Senior Associate AD for External
Operations and the Marketing & Fan Engagement team, the
Assistant/Associate AD for Ticket Sales & Service will provide
leadership and 2 strategic direction for the ticket sales and
service unit within Athletics. This position will be responsible
for generating revenue through outbound ticket sales initiatives
and providing elite customer service to our supporters, as well as
the coordination of community engagement and outreach activities
that promote Panther Athletics. This position will also oversee the
ticket operational aspects of facilitating home events with the
assistance of a full‐time/part‐time staff and a robust student
team. In addition, this position has potential to possibly oversee
other external units and to serve as a sport supervisor within the
- Bachelor’s degree or higher
- At least two years of full-time experience in ticket sales,
revenue generation, or ticket operations in a college athletics,
professional sports, or other related industry
- Five years or more of full-time experience in ticket sales,
revenue generation, marketing or ticket operations in a college
athletics, professional sports, or a related industry
- Demonstrated ability to generate revenue through ticket sales
initiatives including season and group sales
- Experience providing customer service and support
- Experience supervising ticket sale or event operations
- Experience utilizing Ticketmaster or a similar ticketing
- Demonstrated knowledge of marketing, tickets sales, and fan
- Experience working with marketing, sponsorship and/or fan
Interested applicants are required to apply online and provide a
cover letter addressing your education/experience as they apply to
all minimum and preferred qualifications, a resume, and a document
listing the names and contact information for three professional
references. UWM will not consider paper, emailed or faxed
In instances where the Search and Screen Committee is unable to
ascertain from a candidate’s application materials whether they
meet any of the qualifications, they will be evaluated as not
meeting such qualifications.
All application materials will be further evaluated as evidence of
excellent written communication skills. Candidate(s) selected for
hire will be required to submit official college transcripts.
For this position, applicants are required to apply online. UWM
will not consider paper, emailed or faxed applications.
Additionally, applicants must complete all required fields and
attach any required documents. The process is complete when the
message “Your application has been submitted” is displayed and you
receive a confirmation number.
Legal Notices AA/EO Statement
UWM is an AA/EO employer: All applicants will receive consideration
for employment without regard to race, color, national origin,
religion, sex, sexual orientation, gender identity/expression,
disability, or protected veteran status.
UWM provides reasonable accommodations to qualified individuals
with disabilities who are employees or applicants for employment.
Employment opportunities will not be denied because of the need to
make reasonable accommodations for a qualified individual with a
disability. If you need assistance or accommodation in applying
because of a disability, please contact firstname.lastname@example.org
414-229-4463. This job announcement and other material on this site
will be made available in alternate formats upon request to an
individual with a disability.
Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law.
UWM will not, however, reveal the identities of applicants who
request confidentiality in writing except as may be required by
Wisconsin’s Open Records law. In certain circumstances, the
identities of “final candidates” and/or the identity of the
appointed applicant must be revealed upon request.
CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the
prevention of sexual misconduct seriously. As such, you and your
references will be required to answer questions regarding any past
findings of sexual violence and sexual harassment or any pending
allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery
For the UWM Annual Security and Fire Safety Reports (i.e., Clery
Report), which includes statistics about reported crimes and
information about campus security policies, see http://www.cleryact.uwm.edu/
call UWM’s Dean of Students Office, Student Union 345 at (414)
229-4632 for a paper copy.
In compliance with federal law, all persons at the time of their
start date will be required to verify identity and eligibility to
work in the United States and to complete the required employment
eligibility verification form upon hire.
Title and Total Compensation Project
The University of Wisconsin System is engaged in a Title and Total
Compensation (TTC) project to redesign job titles and compensation
structures. As a result of the TTC project, official job titles on
current job postings may change in 2021. Job duties and
responsibilities will remain the same. For more information please
To apply, please visit: https://jobs.uwm.edu/postings/35970