ATHLETICS TICKET OPERATIONS MANAGER

ATHLETICS TICKET OPERATIONS MANAGER

University of Wisconsin - Milwaukee

Position Number: 02087665

Introduction (Description of School/College/Dept/Program)
As Wisconsin’s only public urban research university, the University of Wisconsin-Milwaukee (UWM) has established an international reputation for excellence in research, community engagement, teaching, and entrepreneurism.

Designated an R1 research institution, UWM educates 24,000 students and is an engine for innovation in southeastern Wisconsin. Founded over 60 years ago in the belief that Milwaukee would need a great public university to become a great city, UWM has a dual research and access mission aimed at serving the diverse need s of Wisconsin’s largest metropolitan area by furthering opportunities at all levels for students who may be financially or educationally disadvantaged. More than one-third of its students are the first in their families to attend college, and 30 percent are students of color. It is the largest educator of veterans in Wisconsin, with more than 1,000 enrolled each year under the federal G.I. Bill. The Princeton Review named UWM a 2018 Best Midwestern university based on overall academic excellence and student reviews.

UWM is committed to the full inclusion of LGBT+ campus constituents. In 2018, Campus Pride Index named UWM as one of the Best of the Best Top 30 LGBTQ-friendly post secondary institutions in the United States. UWM was the first university in the UW-System to implement an inclusive housing policy.

Join the UWM family and the Milwaukee community and grow professionally and personally in your career and life. We make learning accessible at every age, stage of life and location. At UWM, we all share the motivation to learn and to excel. We value unique perspectives and possess the talent and desire to nurture ideas that make a global impact. The comforts and connections of a major metropolitan city meet the resources and expertise of a world-class research institution at the University of Wisconsin-Milwaukee.



Job Summary
Working closely with the Senior Associate AD for External Operations and the Marketing & Fan Engagement team, the Assistant/Associate AD for Ticket Sales & Service will provide leadership and 2 strategic direction for the ticket sales and service unit within Athletics. This position will be responsible for generating revenue through outbound ticket sales initiatives and providing elite customer service to our supporters, as well as the coordination of community engagement and outreach activities that promote Panther Athletics. This position will also oversee the ticket operational aspects of facilitating home events with the assistance of a full‐time/part‐time staff and a robust student team. In addition, this position has potential to possibly oversee other external units and to serve as a sport supervisor within the department.

Minimum Qualifications

• Bachelor’s degree or higher
• At least two years of full-time experience in ticket sales, revenue generation, or ticket operations in a college athletics, professional sports, or other related industry

Preferred Qualifications

• Five years or more of full-time experience in ticket sales, revenue generation, marketing or ticket operations in a college athletics, professional sports, or a related industry
• Demonstrated ability to generate revenue through ticket sales initiatives including season and group sales
• Experience providing customer service and support
• Experience supervising ticket sale or event operations staff
• Experience utilizing Ticketmaster or a similar ticketing platform
• Demonstrated knowledge of marketing, tickets sales, and fan engagement trends
• Experience working with marketing, sponsorship and/or fan engagement units

Application Instructions
Interested applicants are required to apply online and provide a cover letter addressing your education/experience as they apply to all minimum and preferred qualifications, a resume, and a document listing the names and contact information for three professional references. UWM will not consider paper, emailed or faxed applications.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications.

All application materials will be further evaluated as evidence of excellent written communication skills. Candidate(s) selected for hire will be required to submit official college transcripts.

Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

Legal Notices AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Title and Total Compensation Project

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/

To apply, please visit: https://jobs.uwm.edu/postings/35970




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