Auxiliary Services Clerk (20 Hours)
- Employer
- San Joaquin Delta College
- Location
- California, United States
- Salary
- Salary Not Specified
- Date posted
- Nov 29, 2022
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To perform a variety of customer service duties in Auxiliary Services; and to perform a variety of tasks relative to assigned area of responsibility.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from an assigned supervisor.
- Perform customer service; guide and direct customers, locate merchandise, answer routine inquiries and respond to concerns.
- Maintain stock levels of merchandise.
- Receive, inspect and price merchandise.
- Assist to process special orders for books and charges for students receiving special funding.
- Participate in the book-buyback process; ensure books are categorized accurately.
- Operate a cash register; count and make change.
- Record and maintain and inventory stock control records of merchandise.
- Assist to attractively display store merchandise.
- Respond to customer inquires and complaints.
- Package and process customer orders through the District's shipping system.
- Perform other related duties and responsibilities as required.
Additional Information:
This position may be assigned weekend hours to cover the Market operations.
Knowledge of:
- Policies, and procedures, practices related the functions of the operating unit.
- General bookstore, market and/or food services practices and procedures.
- Principles and processes for providing customer and personal services, including quality service standards, alternative delivery systems, and customer satisfaction techniques.
- Health and safety regulations.
Ability to :
- Handle customer complaints effectively
- Work cooperatively and effectively with the public, students, faculty, and staff.
- Meet schedules and timelines
- Correctly follow a rules or set of rules in order to arrange things or actions in a certain order.
- Learn, interpret, and apply specific rules and policies with judgment.
- Maintain accurate and current records,
- Operate standard office equipment.
- Read and understand information and ideas presented in writing
- Prepare routine correspondence independently
- Sensitivity to and understanding of, the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds and disabilities of community college students and staff.
- Frequent lifting to 50 pounds; constant standing and walking; frequent bending and stooping.
Education and Experience Requirements
Education:
Completion of the twelfth grade or equivalent.
Experience :
Six months experience in a related field.
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