Business Intel Analyst, Institutional Research and Effectiveness

University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html


Job No: 499587
Work Type: Staff
Location: Newark/Hybrid
Categories: Institutional Research & Planning, Full Time

Pay Grade: 30S

Context of Job:

Under general direction of the Director of Institutional Research, the Business Intelligence Analyst will support new and existing development under the University’s Central Analytic Platform in support of institutional effectiveness. The analyst will work in close collaboration with Institutional Research and Effectiveness and with the broader University community to ensure the platform meets the reporting needs of the constituents. The analyst will support Board of Trustees, Academic Program Review, KPI, CDS, and IPEDS reporting processes, as well as assist with maintaining the University’s Facts & Figures. The Business Intelligence Analyst will participate in the full development life cycle by gathering and documenting requirements, building prototype dashboards and conducting analysis, creating documentation, and working with customers for review and acceptance. The Business Intelligence Analyst will become an expert in the capabilities of the platform and University’s data, providing guidance to the University community to help match questions to the platform’s capabilities. The Business Intelligence Analyst will be a supporting member of the data governance process, evaluating, understanding and documenting business process at all levels across campus, providing unbiased centralized perspective of the distributed data needs of the campus and how they interrelate.

Major Responsibilities:

• Serve as a liaison between Institutional Research and Data Engineering/Data Science to ensure data and data models align with IR and University reporting needs.
• Assist in developing new and existing live and longitudinal extract data models, verifying accuracy and consistency over time and in the context of evolving reporting requirements.
• Design and develop dashboards for the University community to support data-informed decisions across campus.
• Develop research methods to address requests for information from senior administration, deans, department chairs, faculty, and other stakeholders across campus. Support Board of Trustees, Academic Program Review, KPI, CDS, and IPEDS reporting processes. Assist in maintaining the University's Facts & Figures.
• Answer ad hoc requests, prepare institutional responses to internal and external queries related to admissions, enrollment, student outcomes, and faculty and staff recruitment and development.
• Gather business requirements and participate in an agile dashboard development lifecycle.
• Suggest updates to data models to better align with University reporting needs.
• Proactively suggest and design dashboards and reports of high value to the University community.
• Review dashboards for Quality Assurance/Quality Control (QA/QC).
• Help curate reports and dashboards, ensuring data products uphold appropriate levels of confidentiality and privacy commensurate with data set.
• Promote and ensure consistency of data and definitions across multiple data domains and reporting contexts within the University.
• Monitor data integrity tests of underlying systems and platform. Suggest new tests to promote trust in the platform and dashboards.
• Prepare and stage ad-hoc or manually maintained data for inclusion into the data warehouse.
• Write and maintain documentation on dashboards, models, business rules and presentation standards.
• Participate in a user’s group for campus.
• Maintain an on-going program of professional development through membership, paper presentations, and active involvement in professional organizations.
• Perform other job-related duties as assigned.

Qualifications:

• Bachelor’s degree in information technology, statistics, data science, economics, or other related discipline and two years of job-related experience or an equivalent combination of education and experience.
• Experience creating and using data dashboards. Experience with Tableau strongly preferred.
• Strong understanding of higher education administrative data. Previous higher education experience preferred.
• Strong understanding of relational databases and SQL. Experience with SQL preferred.
• Strong understanding of data and statistics.
• Excellent communication and organization skills.
• Strong analytical and logical thinking skills.
• Able to learn independently and work effectively with a wide range of data.
• Must enjoy working in a fast-paced environment with ever-changing data systems.
• Ability to work with minimal supervision, define tasks, and follow through is essential, as is the ability to fully document in writing all developmental activity related to information reporting.
• Ability to work independently.
• Strong interpersonal skills, as well as excellent oral and written skills are critical.
• Must be an effective listener, able to distill complex data and information requirements from a wide range of requesters into responsive data and information products.
• Must be a team player to ensure consistent business rules, look and feel and branding across the Central Analytic Platform and reports.
• Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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