MBAC Instructional Supervisor

MBAC Instructional Supervisor


Priority consideration deadline is Monday, January 2, 2023.

To complete your application click here



GENERAL PURPOSE: Under the direction of the Mission Bay Aquatic Center Director, the MBAC Instructional Supervisor is responsible for supervision of the MBAC Instructional and Rental programs. Duties include hiring, training, staff scheduling, developing instructional curriculum and materials, supervising safety and instruction of classes and rentals, and assisting in promotional efforts. This position must provide excellent customer service, supervise programming, and complete administrative tasks. All MBAC full-time staff also serve as “duty” persons that manage and supervise the facility and all programs at scheduled times.



ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervises instructional programming across all MBAC instructional programs focusing on wakesports and surfing but also including paddling and sailing
• Develops curriculum and oversees implementation of MBAC watersports instructional programming
• Supervises rental operations to ensure participant safety, learning opportunities, proper equipment care, member and customer satisfaction
• Schedules qualified staff and supervises rental operations, university credit classes, recreation classes, private lessons, youth camp instruction, and instructional events in paddling and rowing
• Supervises all daily operational functions of MBAC when assigned as “duty person” including but not limited to ensuring safety, providing excellent customer service, handling and reporting customer and employee injuries, opening and closing the facility, and performing other operational functions as needed
• Coordinates the recruiting, hiring, training, scheduling, and supervision of Instructors, Program Assistants, and Dockmasters
• Develops and implements instructional curriculums that address participant safety as the highest priority
• Assists in working with the School of Exercise and Nutritional Sciences at SDSU and Education Recreation department at USD to conduct credit class offerings including class schedules, curriculums, accurate and timely grading, and other administration
• Evaluates equipment and program improvements and innovations to enhance operations for efficiency and effectiveness
• Communicates equipment and facility issues and changes as they arise
• Performs other related duties and responsibilities as assigned

Strategic Planning

• Ensures the development, planning, coordination, and management of program opportunities
• Ensures that programs are inclusive and conducted in accordance with approved rules and regulations that address participant safety as the top priority
• Ensures that instructional classes provide learning opportunities, knowledge, and skills through a well-developed curriculum and quality instruction
• Ensures that rental operations provide fun participant experiences that focus on safety and skill education including proper use and care of equipment
• Provides detailed written class curriculums for staff reference
• Supervises classes and instructors with assessments that include constructive feedback
• Evaluates the effectiveness of programs and classes using participant feedback and evaluations
• Develops program or operational additions or alternatives for revenue growth
• Implements risk management/safety plan, including regular review of injury/accident reports and changes required to avoid reoccurrence

Administration

• Ensures all deadlines are met and procedures are followed
• Reviews weekly payroll reports
• Assists in completing class enrollment reports
• Assists with budget preparation and rebudget changes
• Communicates regularly with staff on updates and changes that affect operations
• Coordinates and participates in staff meetings
• Meets with supervisor to discuss issues and ensures proper resolution
• Submits recommendations to supervisor for part-time staff award recommendations
• Reports on goal progress to supervisor
• Assists in developing departmental goals, staff training manual, and programs
• Attends staff meetings and trainings and serves as department representative on various committees.

Staff Management

• Conducts hiring/termination, training, development, and evaluation of staff and volunteers under supervision in a high standard
• Maintains appropriate staffing levels to facilitate satisfactory operation of instructional and rental programs
• Ensures proper scheduling of part-time and full-time staff needed to accomplish program tasks
• Ensures all hiring/termination is conducted in accordance with A.S. policy
• Ensures each employee is given written information about their job responsibilities, procedures, and policies
• Provides each employee with an orientation and introduction to the corporation, facility, department, and personnel, including the specific standards that apply to each area
• Describes each job's relationship to both the mission of Associated Students and its uniqueness as a student-directed corporation
• Educates employees on all current MBAC and Associated Students policies
• Directs work courteously and gives clear, specific, and realistic goals
• When assigning tasks, provides information, training, materials, and support as appropriate
• Assesses and monitors each employee's knowledge, understanding, ability, readiness, and willingness to perform each assignment, then makes appropriate response
• Conducts effective staff meetings frequently and regularly to ensure timely dissemination of information, changes, and items that affect operations and customer service
• Makes corrections positively and promptly and includes specific suggestions for change as soon after the event as possible, considering privacy factors
• Corrects individual problems with staff they supervise
• Develops comprehensive training programs to continually improve safety, knowledge, communication, effectiveness, and efficiency

Safety

• Ensures all operations are conducted with safety of staff and customers as the first priority in accordance with the Injury and Illness Prevention Plan and other safety policies
• Review Injury and Illness Prevention Plan annually and ensure that all corporate and department safety plans are up-to-date
• Adheres to A.S. and MBAC Codes of Safe Practices
• Ensures all employees are provided safety training
• Ensures all staff possess required certifications within respective job descriptions
• Creates policies and procedures to ensure all areas are in compliance with safety codes and practices
• Completes Injury and/or Incident Reports for each occurrence. Performs follow-up and makes recommendations for corrections as needed

Customer Service & Collaboration

• Develops and maintains positive working relationships with MBAC staff, A.S./university staff, City of San Diego staff, contractors, partners, community representatives, and other regular contacts and customers
• Works cooperatively with all MBAC departments, Associated Students of SDSU, Aztec Recreation, UCSD Recreation, and USD Recreation
• Ensures A.S. customer service guidelines are met by all staff in department
• Ensures department standards are established and met by all staff in department
• Responds to customer service needs promptly and with fairness to accomplish resolution
• Represents Associated Students and MBAC at committee meetings as assigned

Minimum Requirements


QUALIFICATIONS

Education:

• Four year degree from an accredited college or university preferred, or equivalent combination of education and experience.

Experience:

• Minimum five years of demonstrated experience in watersport instruction, supervision, and program management
• Must have excellent technical skills (or excellent understanding of) in at least two of the following sports: sailing, wakesports, paddling, and surfing.
• Minimum six years of experience in boat handling and operation of powerboats
• Excellent boat trailering skills
• Sailing skills and experience preferred
• Demonstrated experience serving a diverse population of customers
• Experience working in a university environment preferred
• Experience with the needs and requirements of patrons with disabilities and experience with ADA guidelines preferred

Licenses & Certifications Requirements

• Red Cross Lifeguarding certification
• California Boater Card
• Valid Driver License
• US Coast Guard Merchant Mariner Credential
• US Sailing Level 1 instructor preferred
• American Canoe Association Instructor preferred
• Red Cross Lifeguarding Instructor preferred

PERFORMANCE EXPECTATIONS

• Must professionally represent MBAC, Aztec Recreation, and Associated Students of San Diego State University at all times
• Commitment to values of diversity, multiculturalism, and higher education

KNOWLEDGE, SKILLS & ABILITIES

• Must have strong English language skills and the ability to read, write, and verbally communicate at a level appropriate to the duties of the position
• Ability to operate a computer with proficiency with Microsoft Office Suite and Google Apps.
• Ability to gather and organize data, draw logical conclusions, and discern implications
• Well organized with the ability to effectively multi-task, prioritize work, problem solve, make decisions, and meet scheduled deadlines under pressure
• Must be self-motivated and perform with minimal direction and supervision
• Excellent interpersonal skills, ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues, and guests
• Ability to present a consistent, positive approach to students and all internal and external contacts by being courteous, respectful, helpful, and cooperative at all times
• Commitment to a high standard of safety and ability to communicate and train safety policies and procedures to staff
• Strong ability to lead and motivate part-time student employees
• Ability to interpret and communicate policies and procedures
• Ability to adapt to and work in an environment of constant change, growth, and frequent interruptions

COMPENSATION

Starting range: $22.60 - to $24.52 per hour



SCHEDULE & WORKING CONDITIONS

This is a full-time position scheduled to work an alternating weekly schedule of Tuesday through Saturday and Monday through Friday. Flexibility and willingness to work long and irregular hours and days, including early mornings, evenings, and some weekends is required.



WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Work conditions occur indoors and outdoors, therefore requiring exposure to a variety of elements. The work environment will involve exposure to water, salt water, dust, grease, sand, sun, wind, rain, weather, seaweed, sea grass, hazardous chemicals, and other industrial hazards.

This position requires occasional business-related driving. A valid California Driver License and proof of automobile insurance is required.



PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Physical requirements include but are not limited to: talking, listening, sitting, walking and standing for extended periods of time, manual dexterity, eye-hand coordination, bending, stooping, lifting, pushing, pulling, carrying loads up to 50 pounds, and working in narrow or tight spaces.



RELATIONSHIPS

Inside the Organization:

• Reports to the MBAC Director
• Supervises:
  • MBAC Program Assistants
  • MBAC Instructional Staff
  • MBAC Dockmasters
• Collaborates and works closely with MBAC staff
• Communicates and coordinates services and projects with Aztec Recreation

Outside the Organization:

• Campus Recreation of UCSD
• SDSU School of Exercise & Nutritional Sciences
• Campus Recreation of USD
• City of San Diego Lifeguard Service
• American Red Cross
• US Sailing
• American Canoe Association
• Mission Bay Park Committee

EMPLOYMENT CATEGORY: Full-Time, Hourly, Non-Exempt, Grade 5

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.

Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children and/or supervise other staff.


To apply, visit https://cta.cadienttalent.com/index.jsp?POSTING_ID=99589339396&locale=en_US&SEQ=jobDetails&applicationName=AssociatedStudentsofSanDiegoStateUniversityFTReqExt




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