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Community Relations Manager

California Lutheran University
California, United States
Salary Not specified
Posted Date
Nov 29, 2022

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Community Relations Manager

Position Category: Staff (Exempt)
FLSA: Exempt
FTE: 1
Location: Thousand Oaks

University Background:
The mission of California Lutheran University is to educate leaders for a global society who are strong in character and judgment, confident in their identity and vocation, and committed to service and justice. Founded in 1959 in beautiful Ventura County, the university has an enrollment of about 4,000 undergraduate and graduate students who come from across the nation and around the world from a diversity of backgrounds, cultures and faiths. As a federally recognized Hispanic-Serving Institution, Cal Lutheran is looking for candidates with a dedication to and success in working in diverse communities. The university is committed to an inclusive learning and work environment that values individual differences and respects each person’s dignity.

Basic Function:
Under the direction of the Senior Director of Alumni, Family and Community Relations, this individual will plan, organize, and direct the activities and programs of Community Relations. In this role, the individual will develop and implement a highly visible and community relations program to greatly enhance relationships with neighbors and maintain the awareness, recognition and overall reputation of the University.

Representative Duties:
External Community Work (55%):
  • As the liaison between campus and community, oversee external relations programs, projects, and events. E
  • Conduct outreach and provide ongoing support and information to ensure that there are positive, trusted relationships and transparent communication with nearby neighbors and the broader community. E
  • Proactively seek out external opportunities for Cal Lutheran staff to interact with the community in positive and meaningful ways .Strategize, collaborate, advise, develop and execute activities, seek sponsors and manage relationships with the Community Leaders Association in the capacity of Executive Director to the board. E
  • Ensure that timely, accurate and important information reaches the community and plans, organizes, and executes consistent and informative presentations, events, meetings, tours, and one-on-one conversations with neighbors, community merchants, neighborhood organizations, and other groups. E
  • Regularly host and attend community meetings to provide updates and hear feedback.
    Serve as the principal point of contact with neighbors and neighborhood groups in order to maintain a positive university image. E
  • Identify, address, and mitigate unforeseen events that may impact relationships between the campus and various constituencies. E
  • Identify opportunities for University’s administration and faculty to speak at highly visible meetings and conferences in the region. E
  • Applies the lens of social justice and racial equity to community outreach work using the framework of Cal Lutheran’s Strategic Plan. E
  • Identify opportunities to represent or showcase the University at major public events and forums. E

Internal Coordination Work (30%):
  • Ensure the community experience is incorporated into Cal Lutheran’s decisions and internal partners have a good understanding of the community’s needs, desires, and concerns. E
  • Bring awareness of community issues to internal planning and decision making to proactively address external issues that may impact Cal Lutheran. E
  • Staff and support internal subject matter experts. Ensure that they are briefed with the proper information, so they can engage the public, answer their questions, and address concerns. E
  • Provide input to Division and University leadership for the identification of individuals to serve on appropriate strategic commissions and boards. E

General Job Duties (10%):
  • Attend team and organization-wide meetings, support various projects, attend trainings and more.
  • Perform other professional duties as assigned

E=Essential Duties

Knowledge Of:
  • Public relations and relationship building techniques
  • Advisory board processes for nonprofits and public and private businesses
  • Well acquainted with local and regional community
  • Report writing techniques for status and contact reports.
  • Strong oral and written communication skills
  • Excellent negotiation skills
  • Managerial skills and experience
  • Applicable laws, codes, regulations, policies and procedures
  • Strong interpersonal skills using tact, patience and courtesy
  • Correct English usage, grammar, spelling, punctuation and vocabulary
  • Computer proficiency in word processing, publishing and web software
  • Appropriate attire and protocol for interacting with professionals
  • Cal Lutheran plans and activities

Ability To:
  • Plan, organize, and direct public relations activities and programs
  • Develop programs to enhance the image and visibility of the University
  • Interface with, neighbors, community, business leaders faculty and staff at all levels
  • Present a very positive, professional University image to various constituencies
  • Communicate effectively both orally and in writing
  • Establish and maintain cooperative and effective working relationships with others
  • Analyze situations strategically, resolve any conflicts, and adopt an effective course of action
  • Meet schedules and timelines
  • Work independently with little direction
  • Plan and organize work
  • Prepare comprehensive narrative and statistical reports

Minimum Qualifications:
Any combination equivalent to: bachelor’s degree and three years increasingly responsible experience in public relations, communication, marketing or related field

Preferred Qualifications:
Master’s degree in communication, public relations or marketing
Bilingual Spanish/English
Experience working in higher education programs that required direct interaction with community partners and organizations on and off campus.

Licenses and Other Requirements:

Physical Abilities:

Working Environment:
Office environment and regional travel
Evening or variable hours.

Posting Number: Staff001782022
Number of Vacancies: 1
Desired Start Date: 10/24/2022
Position End Date:
Open Date: 10/19/2022
Close Date: 12/11/2022
Open Until Filled: No

Application Procedure/Special Instructions:

To apply, visit

California Lutheran University is committed to providing equal opportunity in employment for all persons, regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, genetic information, gender, gender identity or expression, or any other basis protected by applicable law. No person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination in any program, activity or facility of the University on the basis of these factors in a manner consistent with applicable federal and state laws, regulations, ordinances, orders and rules, and University’s policies, procedures, and processes.

Upon request, reasonable accommodations in the application process can be provided to individuals with qualifying disabilities. Please contact the Human Resources Department for further information or to request an accommodation.

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