About College of the Holy Cross:
Founded in 1843 in Worcester, Massachusetts, the College of the
Holy Cross is among the nation's leading liberal arts institutions.
A highly selective, four-year, exclusively undergraduate college of
3,100 students, Holy Cross is renowned for offering a rigorous,
personalized education in the Jesuit, Catholic tradition.
Holy Cross highly values the unique skills, perspective, talents
and passion that each employee contributes to its learning
community. To work at The College is to accept an invitation to
participate in the growth and development of all campus members,
students, faculty and staff. The College's commitment to diversity
is an important feature of the Holy Cross education. Informed by
the presence of diverse interpretations of the human experience,
Holy Cross is building a community marked by freedom, mutual
respect, and civility. We seek others who support our values of
diversity and inclusiveness. Job candidates of all diverse
backgrounds who embrace the open and inclusive culture of Holy
Cross are welcome and encouraged to apply.
Reporting to the Academic Operations Manager (AOM) within the area
of Experiential Learning and Student Success, the Academic Office
Administrator provides support to the Class Deans, the Assistant
Dean for International Students, the Director of VOCARE, and the
Director of the College Scholars Program.
Key responsibilities include oversight of student files; database
management; interface with faculty and external constituents;
special events support for the Office of International Students,
Vocare and Academic Advising, and College Scholars; oversight of
College Honors applications and scheduling of interviews;
additional tasks to support the various offices as needed.
Major Areas of Responsibility
Support for Class Deans and Office of International
Support for Academic Operations Manager (AOM)
- Maintain a welcoming, supportive and professional atmosphere;
greet and assist visitors; answer telephone calls; screen and
direct calls or provide information and assistance as appropriate,
relying upon knowledge and judgment; take and relay messages;
promptly refer urgent cases;
- Respond to routine questions about academic policies,
deadlines, form instructions, or applications.
- Manage calendars for four Class Deans, (and Assistant Dean, as
appropriate), Assistant Dean of International Students, Director of
Vocare and Academic Advising, and College Scholars Director;
efficiently schedule meetings and appointments with students,
faculty, administrators, and visitors.
- Monitor and maintain office supplies and equipment.
- Maintain confidentiality of protected and sensitive
information; uphold FERPA restrictions.
- Manage student files; maintain critical documentation in
- Create electronic files for incoming International Students.
Scanning documents for electronic International Student files.
- File electronic ADA letters and Change of Plans in student
- Work with Class Deans to establish scope and priority; develop
work plan and identify resources; coordinate and monitor
Support for Vocare and Academic Advising
- Use STAR and other online resources (Canvas, Moodle;
Registrar's website; HECCMA site; etc.) to gather and report on
data; run queries and produce reports; provide instruction to
students (checking advising transcripts; processing electronic
- Assist the AOM with the logistics for the Academic Awards.
- Assist the AOM with the logistics for the Dana Scholars
- Facilitate College/Transfer reports for transferring students,
request disciplinary check from Student Affairs. Update transfer
- Coordinate Department Information Sessions (fall, spring &
summer); send correspondence, reserve rooms, create schedule and
publicize the event.
Support for College Scholars Program
- Work with the Vocare and Academic Advising director on event
logistics: workshops, lunches, 2YO, retreats and program
- Support the training of academic advisors and the process of
assigning students to academic advisors.
- Coordinate all logistics for the 2YO Extravaganza; send out all
correspondence, and publicity for the event.
- Work with the Director of College Scholar Programs on event
- Coordinate the College Honors and Fenwick Scholar application
processes and schedule interviews.
- Support the Director of College Scholar Programs with the
- Provide support for the program budget.
- Strong organizational and administrative skills with the
capacity to work independently and organize and manage time
- Excellent verbal and written communication skills with solid
attention to detail; ability to choose the most effective and
meaningful form to express ideas and information; uses discretion
and demonstrates sensitivity to confidentiality concerns;
- Demonstrated initiative, creativity, and talent for
problem-solving and implementation of objectives;
- Proficiency with Microsoft products (Word, Excel, Access,
PowerPoint), Adobe Acrobat, and Google Drive (and related
documents); familiarity with web publishing or willingness to
- Technical ability and willingness to learn to work effectively
in PeopleSoft Student System (STAR), Image Now, Slate and other web
- Experience in an academic setting preferred.
To mitigate the spread and effects of COVID-19, and as an integral
part of its public health and safety measures, College of the
Holy Cross requires that all successful applicants show proof of
full, up-to-date vaccination (including a booster dose once
eligible) by an FDA-approved COVID-19 vaccine before beginning
employment, unless an accommodation exempting the applicant from
this policy has been granted
. Applicants who wish to request
an accommodation based on a disability or sincerely-held religious
belief should inform Human Resources after an offer of employment
is extended; please do not include any medical, genetic, or
religious information in your application materials.
This is an hourly / non-exempt position. The hours are 35
hours/week for 52 weeks per year. The College is committed to
providing competitive market pay for its employees. The College
also offers a competitive benefits package for full-time staff,
- Pension Plan
- Hybrid work
- NEW - condensed summer 4-day work week
- Tuition benefits
- Wellness programs & ongoing Training and Development
- Generous paid time off
- Free parking and free use of the athletic/fitness
- Click here to learn more.
The College of the Holy Cross is a private, Jesuit Catholic,
undergraduate institution serving approximately 3,100 students.
Founded in 1843, Holy Cross is the oldest Catholic college in New
England and has a tradition of academic excellence. It is located
atop Mount Saint James in Worcester, Massachusetts. The
picturesque, 174-acre campus is an award-winning and registered
Worcester is a city of approximately 200,000 people centrally
located in the Commonwealth of Massachusetts. It is approximately
one hour from Boston, Hartford, and Providence, and three hours
from New York City. Worcester is known as the Heart of the
Commonwealth. Worcester offers many cultural and recreational
opportunities which you can read more about here
The College of the Holy Cross is an EEO/AA/Disability/Vets
A member of the Higher Education Consortium of Central
Please attach a cover letter addressing the position requirements
along with your resume.
In your cover letter please address how your work supports the
College's mission as a Jesuit, undergraduate liberal arts college
(see http://www.holycross.edu/mission) and its core commitment to
diversity and inclusion. For more information, please visit