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Visitor Center Manager

Employer
Amherst College
Location
Massachusetts, United States
Salary
Salary Not specified
Posted Date
Nov 28, 2022

View more

Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Administrative
Employment Type
Full Time
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Visitor Center Manager

Amherst Campus
Full Time
JR3398

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Visitor Center Manager position. The Visitor Center Manager is a full-time, year-round position, starting at $21.50-commensurate with experience. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.

The Visitor Center Manager is the first point of contact for visitors to Amherst College. The Visitor Center Manager creates a welcoming and inclusive environment. The ideal candidate will have a passion for relationship building, receives visitors with a positive outlook, and is eager and motivated to greet and support a diverse set of campus visitors. The Visitor Center Manager will be a working manager for the Visitor Relations team and will be relied upon to ensure that the Visitor Center runs smoothly with adequate coverage.

As a member of the Visitor Relations Team, the Visitor Center Manager ensures each on-campus visitor has an excellent impression of the Amherst College community. The Manager is responsible for the reception of a highly diverse group of visitors, coordinating the student interns and staff greeting our visitors, and serves as the primary staff for visitor greeting when interns/staff are not available and/or when the volume is high. The Manager also has the responsibility for ensuring that emails and phone calls are handled in a manner consistent with a close-knit small liberal arts college.

Primary Responsibilities

Visitor Programs
  • Ensures that all visitors are greeted by student assistants/interns or Admission staff, and serves as the primary receptionist for visitor greeting when interns/staff are not available and/or when the volume is high
  • Trains students/staff on front desk procedures and sets standards for a welcoming, professional visitor reception
  • Maintains Front Desk Information Manual
  • Ensures that the coordination of visitor engagement activities, and all student/staff training therein, reflects understanding of the attitudes, behaviors and skills necessary to serve a diverse prospective student population
  • Creates tour and information session calendar, including virtual programs, for publication in Slate
  • Coordinates the Admission Dean-on-duty and information session schedule
  • Schedules and coordinates room reservations for daily group information sessions
  • Ensures scheduled tours and group information sessions run smoothly and on schedule
  • Monitors student tour guide attendance and coordinates student assistant payroll
  • Maintains reports related to admission visitor counts
  • Works with the Communications team to monitor the supply of Admission and Financial Aid publications
  • Assures the reception and waiting room areas are orderly and well-stocked with publications
  • Attends Visitor Relations Team meetings to discuss issues and improvements


Office of Admission Email & Phones
  • Ensures consistent phone coverage, by student interns or Admission staff, and serves as the primary receptionist when student assistants/interns or staff are not available and/or when the volume is high
  • Ensures all incoming Admission emails receive an expeditious response, coordinating assignments to Deans and email support from other Admission staff
  • Trains staff on email and phone procedures that reflect cultural competency and sensitivity to a diverse prospective student population


Administrative Support
  • Coordinates services and repairs for the Office of Admission vehicle.
  • Scans, links, verifies, and processes application materials.
  • Coordinates necessary Visitor Center service and repairs with the Facilities Department.
  • Interacts with Admission colleagues and all College staff in ways that reflect the College's commitment to building an inclusive work culture that leverages the diverse talents, experiences and perspectives of the people in our community


Qualifications

Required:
  • Bachelor's Degree or in lieu of a degree, 5 or more years of experience.
  • 3 years of related experience
  • Excellent verbal and written communication, interpersonal, organizational and customer
  • service skills
  • Demonstrated time management skills
  • Proficiency in the use of technology, such as Google Workspace or Microsoft Office
  • Experience working with or demonstrated commitment to working with a diverse community


Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.

Amherst College requires all employees to be fully vaccinated for COVID-19 (medical and religious exemptions may apply).

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.

Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

To find information about job group and level (JGL) follow this link.


To apply, visit https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Visitor-Center-Manager_JR3398


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