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Financial Aid Counselor - Customer Relations

Georgia Southern University
Georgia, United States
Salary Not specified
Posted Date
Nov 25, 2022

View more

Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time

Financial Aid Counselor - Customer Relations

Job ID: 251907
Location: Georgia Southern - Savannah
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.


Armstrong Campus - Savannah, GA

Department Information

Office of Financial Aid

Job Summary

Provide students with financial aid counseling, and information on available programs, procedures and eligibility and federal and state information.

  • Support all aspects of student's needs for the program from acceptance to graduation
  • Work with the various campus departments to ensure program efficiency for students
  • Evaluate students' financial aid requests and making award adjustments and recalculations on less complex financial aid issues
  • Evaluate student academic progress relative to Georgia Southern policy, and reviewing and adjudicating academic progress appeals
  • Provide professional counseling to students and parents of students either in attendance or in preparation of attendance as to the availability of financial aid and the requirements respectively associated with that availability
  • Assist the Director, Associate Director, and Assistant Director of Financial Aid with special projects, as assigned, and coordinate those assignments with members of the staff as needed (this includes project preparation of annual reports to the state and federal government)
  • Prepare and present lectures at workshops to the public and University groups addressing financial aid topics, including how to apply for financial aid, debt management, loan counseling and personal budgeting
  • Assist in establishing policies and procedures in accordance with the mission and goals of Georgia
  • Southern University and federal and state guidelines for all Title IV funds as well as institutional funds
  • Assist in developing and implementing procedures for the functions of data entry, maintenance, and retrieval of student information for the financial aid computerized delivery system
  • Direct the collection and maintenance of all hard copy student data to include documentation of receipt and entry into the financial aid system
  • Serve as a financial aid representative at all University events related to recruitment of the programs

Required Qualifications

Educational Requirements
  • Bachelor's Degree in counseling, education, finance, accounting, public administration, or communications

Required Experience
  • Three (3) or more years of related work experience

Proposed Salary

$18.41 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach
  • Resume
  • Cover Letter
  • Two (2) Professional References

Knowledge, Skills, & Abilities

  • Consistently exhibit engaging customer service
  • Ability to interpret policy, state and federal regulations

  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
  • Knowledge of regulations governing financial aid

  • Demonstrate commitment to inclusiveness by working well with diverse populations
  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
  • Effective communication (verbal and written), organization and human relations skills
  • Demonstrated commitment to customer service-centered work ethic
  • Demonstrated commitment to equity, diversity and inclusion

Apply Before Date

January 5, 2022

Application review may begin as early as November 22, 2022.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at

For technical support, please call the Shared Services Center at (877) 251-2644 or

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Equal Employment Opportunity

Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Diversity, Equity, & Inclusion

Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

Background Check
  • Position of Trust + Education & Credit

Other Information
  • Must be able to perform duties and responsibilities with or without reasonable accommodation
  • Work generally performed in an office environment
  • Workweek may occasionally extend beyond 40 hours
  • Occasional travel may be required

To apply, visit


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