Assistant Director of Faculty-Led Programs
About the Opportunity
This job description is intended to describe the general nature and
level of work being performed by people assigned to this
classification. It is not intended to be construed as an exhaustive
list of all responsibilities, duties and skills required of
personnel so classified.
The Assistant Director of Faculty-Led Programs maintains expertise
in faculty-led program design and implementation, resource
stewardship, internal database systems, and promotion of
faculty-led study abroad. The AD is responsible for the development
and implementation of an assigned portfolio of programs and
provides a full range of advising services to students.
The Assistant Director must be able to initiate, develop, and
sustain positive relationships with faculty, staff, students, and
external stakeholders. Program development duties include
developing and maintaining all aspects of faculty-led programs
including budgeting, negotiating with third-party vendors, and
assessing overall program quality. Student advising duties include
identifying academically appropriate programs, knowledge of
financial and withdrawal policies, building cross-cultural
awareness, and health and safety support.
This position may be required to travel to conduct periodic site
visits and to attend, facilitate, and/or present at meetings or
conferences domestically and internationally. Some evening and
weekend hours to lead events will be required to accommodate
Northeastern students and faculty.
1) Faculty-Led Program Development:
Provide end-to-end support for an assigned portfolio of faculty in
the proposal, design, and implementation stages; Communicate
professionally and effectively with internal stakeholders, external
partners, and with cross-functional teams to arrive at mutually
agreeable and productive solutions; Assist faculty in creating
effective marketing and recruitment strategies; Maintain
accountability for budgeting with the Finance & Operations
2) Student Advising:
Maintain regional expertise, cultural proficiency, and programmatic
knowledge in an assigned portfolio of faculty-led global
experiences; Handle a high volume of student communication and be
able to provide direction and answers, as necessary; Maintain
general knowledge of financial policies and processes to educate
and advise students on how to finance their global experience;
Advise students on student application process, monitor progress
toward completing applications, changing in status, withdrawals,
etc.; Conduct pre-departure orientations and re-entry programming.
Connect outgoing students with current or past exchange students to
create meaningful connections prior to and while abroad.
3) Administrative Duties:
Assist in the management of the Terra Dotta application system,
troubleshooting student and faculty issues as they arise; Provide
on-campus customer service representation on a rotating basis;
Serve in the on-call emergency response rotation.
- Knowledge in advising techniques for study abroad programs in a
higher education setting.
- Understanding of the Forum on Education Abroad's standards and
ethics. Effective oral and written communication to positively
engage people from diverse cultural and linguistic
- Effective management and prioritization skills. Effective
organizational, project management, administrative, and computer
- Excellent problem-solving and strong analytical skills with
proven ability to organize, prioritize, and multi-task to meet
goals and deadlines.
- Ability to manage multiple projects and responsibilities in a
- Ability to interact with global program representatives,
faculty, and students in a highly professional manner with an
understanding of protocol and confidentiality.
- Ability to effectively represent the University to outside
institutions and universities.
- Knowledge and skills required for this position are typically
acquired through completion of a bachelor's degree required
(Master's degree preferred) with previous experience studying or
- Proficiency in Excel and other Microsoft Office software
- History of creativity in finding solutions to programmatic
challenges while proposing initiatives to move GEO toward its goals
and objective. Familiarity with Salesforce, Terra Dotta, and
student record systems (e.g., Banner) preferred.
- Ability and willingness to work some evening and/or weekend
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Assistant-Director-of-Faculty-Led-Programs_R110844