AV Assistant

Position Information

Position Title

AV Assistant

Department

Information Technology

Position Category

Temporary/Part-time

About CCRI

The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.

At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.

We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We are OneCCRI, working together to prepare learners to achieve their highest potential.

To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html

Job Summary

Part-time, entry-level position that provides audiovisual/multimedia technical support to the CCRI faculty, staff, students, and community within the classroom and for college and community events.

Duties and Responsibilities

• Provide first-level contact and problem resolution with multimedia hardware and software applications, online education software, and other peripheral devices used within classrooms, conference rooms, and event spaces.
• Set-up, support, assists with, and operates a variety of audiovisual equipment for college related business and events, and for college hosted community events. Equipment includes, but not limited to: video projectors and displays, cameras, media playback hardware and software, microphones, audio mixers, PA systems, and other peripheral devices.
• Assist with web, audio/video conferencing applications, including but not limited to WebEx and Zoom.
• Deliver and retrieve equipment as designated.
• Demonstrate excellent customer service skills. Act as liaison between customers and internal support staff to assure accurate problem interpretation.
• Courteously obtain and convey concise problem information for internal and external service personnel. Escalate problems as appropriate.
• Develop and maintain knowledge of Help Desk and Instructional supported products and services.
• Remain current on new technology, methodology and equipment.
• Complete projects as assigned.
• Perform additional duties as assigned.

Minimum Requirements

• Associates degree preferred.
• At least two years of relevant audiovisual/multimedia experience preferred.
• Knowledge of classroom related audio-visual/multimedia hardware and software preferred.
• Basic computer knowledge required – the more the better.
• Able to communicate effectively over the phone and in person.
• Able to write clearly and concisely.
• Prior experience in a customer service position required.
• Ability to help with potentially difficult situation and customers.
• Ability to work in a fast-changing, stressful environment.

Competencies

Reports To

Senior Information Technologist

Campus Location

Multi-Campus Locations

Full-time/Part-time

Part-Time

Shift, Days, and Additional Work Schedule Information

Part-Time (up to 19 hours per week)

Work Schedule

Varies

Benefits

No

Salary/Hourly Rate

$18.00per hour

Additional Salary Information

Licenses, Tools and Equipment

Environmental Conditions

Desired Start Date

ASAP

Position End Date (if temporary or grant)

Posting Detail Information

Number of Vacancies

TBD

Application Open Date

11/22/2022

Application Close Date (includes the grace period)

Open Until Filled

No

Special Instructions to Applicants

Review of applications will begin immediately, and will continue until all positions are filled.

To apply for this position, complete CCRI’s online application, and attach a cover letter and resume. Please include information of three references within the application.

If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY : 401-825-2313.

EEO Statement

CCRI is an Equal Opportunity / Affirmative Action Employer.

We recognize that diversity and inclusivity are essential to creating a dynamic, positive and high-performing educational and work environment. We welcome applicants who can contribute to the College’s commitment to excellence created by diversity and inclusivity.

CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to the College’s Title IX Coordinator at: TitleIXCoordinator@ccri.edu.

The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Our annual report is available here:
https://www.ccri.edu/campuspolice/pdfs/Annual%20Security%20Report%202019.pd

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * In order to improve CCRI's advertising strategy, please let us know where you FIRST learned of this job opportunity. Please be specific when using website or publication names (example: LinkedIN, HigherEdjobs, Chronicle, personal referral, etc.).
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents