Associate Director of Admissions Operations, The Citadel Graduate College and College Transfer

Associate Director of Admissions Operations, The Citadel Graduate College and College Transfer Programs

Job no: 496279
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Academic Affairs, Student Affairs, Office of the Provost
Payscale: Band 5

Job Responsibilities:

The Associate Director of Operations reports to the Director of Admissions and Strategic Recruitment for the Citadel Graduate College and College Transfer Programs and is responsible for the overall management of the Admissions Operations function of Graduate Programs (on-campus and on-line), Evening Undergraduate Programs (on-campus, on-line, Veteran Day, and Active Duty), and growing certification and continuing education programs.

The Associate Director facilitates the strategic recruitment plan of the CGC through this role. The position advances enrollment management planning and enhances the operational function of the division. The incumbent will provide coordination and support for the growth of both online and on-campus graduate and undergraduate programs.

The incumbent will:

• Coordinate the implementation of a high-touch, high-energy recruitment plan through personalized communication. Assist the Director in the creation, monitoring, analysis, and reporting appropriate metrics to inform and guide operational decisions related to the impact of recruitment, marketing, retention initiatives, including the effectiveness of financial aid offers.
• Provide leadership for the operations function of the office to include application processing functions, call center functions, and creation and delivery of communication strategies. Create and manage processes to monitor the effectiveness of the enrollment initiatives: data clean-up reporting, error reporting, call sheets, program related recruitment reports to college-wide stakeholders.
• Plan, develop, implement, monitor, and evaluate the integration of technology into the execution of the entire enrollment process, from recruitment through enrollment. Collaborate closely with the Deputy Director of Admissions of the South Carolina Corps of Cadets (SCCC) to ensure shared systems are satisfactorily serving admissions functions for the entire College.
• Oversee the implementation, integration, and management of a variety of third-party systems designed to increase the inquiry pool in order to strategically increase enrollment in targeted programs.
• Manage and plan work schedules for the Operations team and Graduate Assistants to ensure proper staffing and prioritization of the workload.
• Collaborate with IT and various campus offices to identify opportunities for enhancing operational efficiencies and automatic workflows.
• Ensures the efficiency of admission procedures by developing and maintaining procedure manuals for admissions and coordinating informational updates with other administrative offices.

Minimums Qualifications:

The Associate Director will oversee the data operations of the department. The ability to work independently or with minimal supervision is critical. Reporting to the Director, this individual must possess the characteristics of initiative, cooperativeness, loyalty, and integrity.

Bachelor's degree required. Must have higher education admissions recruitment or enrollment management related experience, including knowledge of one or more of the following: recruitment/admissions data processing, prospective student management, and targeted recruitment efforts.

Preferred Qualifications:

Master's degree.

Benefits of Working at The Citadel

Extensive Health Plans

Great Retirement Options

Tuition Waiver Program

Paid Parental Leave

Employee Discounts

Isle of Palms Beach Club

Swain Family Boat Center

Community Service Opportunities

Read more about our benefits, on our HR website

About The Citadel College

The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina. Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master's degree, the opportunities are endless.

There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs.



To apply, visit https://jobs.citadel.edu/cw/en-us/job/496279/associate-director-of-admissions-operations-the-citadel-graduate-college-and-college-transfer-programs



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