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Director of Comprehensive Advising

Employer
Northeastern University
Location
Massachusetts, United States
Salary
Salary Not specified
Date posted
Nov 21, 2022

View more

Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Executive
Employment Type
Full Time


Director of Comprehensive Advising

About the Opportunity

Reporting to the Senior Director of the Office of Global Services , and collaborating with the OGS leadership team, the Director ensures compliance with federal regulations, and serves in the capacities of Designated School Official (DSO) and Alternate Responsible Officer (ARO).

In collaboration with the OGS leadership team, the Director guides three direct reports and an overall comprehensive advising team to deliver proactive comprehensive advising to international students at Northeastern University's global network within the U.S. The Director will demonstrate a commitment to the ongoing professional development of staff at all levels, and leading by example, fosters a culture of collaboration, mutual respect, and teamwork while maintaining an environment that values diversity, equity, inclusion, and belonging.

Recognizing the value of collaboration and a transparent flow of communication, the Director of Comprehensive Advising, along with other members of the OGS Leadership Team, engages campus partners, including enrollment management, academic departments, co-op and career advising, University Registrar, student financial services, health and wellness, human resources, and public safety, and others. Disseminating critical information both internally and externally, the Director serves as a subject matter expert and remains available to provide advice and counsel as needs arise across the University.

RESPONSIBILITIES

Comprehensive Advising Leadership

The Director will lead and guide international student and scholar advising that is comprehensive, student-centered, and consistent with immigration regulations and guidance provided by the Department of Homeland Security.

  • Manage the comprehensive advising model to ensure accurate and timely services that foster student success and satisfaction.
  • Collaborate with OGS leadership and campus partners to provide student-centered approaches to proactive comprehensive advising in regard to pre-arrival, arrival, Orientation, enrollment, retention, employment, correction of status, and all services that contribute to international student success.
  • Contribute to International Student Orientation and other transition workshops with timely, sensitive, appropriately designed modules that contribute to proactive advising.
  • Oversee creation and maintenance of advising content through websites, templated emails, instructional videos, OGS knowledge base etc.
  • Establish, evolve, and manage a clear escalation matrix to support OGS-USA leadership teams to guide a student-centered, supportive framework.
  • Work collaboratively with the leadership team to review, resolve, and provide guidance on complex international student and scholar cases
  • Manage complex case escalations.
  • Oversee maintenance and management of the OGS advising policy manual with regular updates.
  • Provide comprehensive advising on change of status, ability of individuals on different non-immigrant status classifications to study at NU, etc.
  • Keep current with new Department of Homeland Security policy and guidance, and establish a comprehensive approach for the advising staff to utilize in their daily work, and modify as needed.
  • Design and deliver comprehensive compliance training modules for campus partners to enhance advising and services for international students and scholars.
  • In collaboration with OGS-USA leadership team, co-manage and participate in the DSO on call rotation to support any after- hours urgent inquiries or requests for assistance from international students.


Team Leadership & Management

The Director will inspire, motivate, and manage a team of 30+ to deliver an exceptional service. Specific responsibilities will be to:

  • Manage a large, talented staff in a fast paced environment at a highly innovative institution.
  • Plan, organize resources, assign and delegate activities and measure results to achieve organization's expectations.
  • Manage change by providing the needed structure and transparent environment. Coach employee/team through changes that impact their day-to-day work.
  • Lead, engage and motivate employees; actively support a positive team culture.
  • Provide an effective process for performance management and development that provides measurable goals, clear expectations, and solid direction to each team member.
  • Provide frequent feedback, recognition and coaching to ensure high performance, professional growth, and development. Plan for and support employees in career and professional development opportunities aligned with organization's needs.
  • Lead and guide employee/team to develop new skills, knowledge and abilities that will enhance their work and development.
  • Assist employees in navigating business processes and resolving issues.
  • Review staffing needs including developing job descriptions and recruitment plans. Lead the selection and onboarding process.
  • Address unsatisfactory employee performance including developing, delivering, and monitoring performance improvement plans.
  • Facilitate the resolution of employee conflicts.
  • Administer and ensure compliance with university policies and procedures.


Collaborative Leadership and Management

The Director will be highly collaborative with ample opportunity to partner internally and externally to develop creative, proactive solutions to complex situations.
  • Under minimal supervision, work with the OGS-USA Leadership team to oversee all aspects and processes related to the issuance of Initial Certificates of Eligibility (I-20, DS-2019) for incoming F-1 students and J-1 students and scholars.
  • In collaboration the OGS-USA Leadership, ensure the delivery of term-based process deadlines, timely production of I-20s, student and internal communications, support strategies, etc..
  • Assist the PDSO/RO with institutional compliance requirements such as Recertification, Re-designation out of cycle reviews, etc.
  • Assist with SEVIS reporting and record keeping requirements through Sunapsis, Banner, and other student record management platforms.
  • Collaborate with OGS-USA leadership to monitor and resolve situations impacting international student and scholar SEVIS compliance.
  • Ensure that OGS services, processes, communications, etc. support student and scholar compliance with the requirements of their respective non-immigrant status classification.
  • Analyze enrollment, compliance, and other related data in order to ensure individual and institutional compliance with federal regulations.
  • Oversee the various aspects work authorization for eligible F-1 and J-1 students.
  • Develop support structures for non-NU sponsored students, scholars.
  • Collaborate with OGS team members to provide professional and high-quality customer service.
  • Work collaboratively with OGS teams on special projects as needed. Participate in and support OGS programs and University events that engage the Northeastern international community.
  • Serve on committees as appointed by the Senior Director.


QUALIFICATIONS
  • Master's degree in a relevant field is required.
  • 8+ years of demonstrated experience in (a) international student and scholar advising; (b) experience developing collaborative, proactive services for international students; (c) supervising professional staff.
  • Substantial and up-to-date knowledge of immigration regulations and best-advising practices.
  • Demonstrated proficiency in providing student-centered guidance to professional staff in the areas of advising, SEVIS events reporting, student/scholar services, etc.
  • Knowledge and proficiency in software and technological applications including, but not limited to, Sunapsis, ServiceNow and other related applications serving international students and scholars.
  • High level of effective communication and interpersonal skills are essential.
  • Cross-cultural experience, fluency in two or more languages, experience living abroad are highly desirable.
  • Demonstrated intercultural sensitivity, empathy, and emotional intelligence.
  • US citizenship or legal permanent residency required to serve as DSO/ARO.


Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit www.northeastern.edu/benefits for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Director-of-Comprehensive-Advising_R110843



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