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Program Coordinator - Counseling & Advising

Employer
Columbia Basin College
Location
Washington, United States
Salary
Salary Not Specified
Date posted
Nov 18, 2022


Description

Columbia Basin College ('CBC' or the 'College') seeks a Program Coordinator who will be responsible for the coordination of work duties and independently plan, organize and prioritize work in support of the Counseling and Advising Center (the “Center”) and the Veteran Services Program. The Program Coordinator will provide in-depth customer service to students, staff and the public. This position will collaborate with Center staff and departments to ensure efficient and timely processes are developed and implemented. This position reports to the Director for Advising, Completion & Retention.
This position is open until filled. First consideration will be given to applicants whose complete application has been received by November 28, 2022 @ 11:59 PM Pacific Time.

As a condition of employment, Classified staff must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. Need more information? Please contact covidvaccinemandate@columbiabasin.edu .

Primary Responsibilities
  • Provide direct coordination to the Director for Advising, Retention & Completion in support of programs within the Center;
  • Provide primary intake services and high-level customer service to students, staff and public for the Counseling & Advising Center; resolve problems and respond to inquiries regarding procedures and services;
  • Respond to Center emails, answer phone calls and schedule appointments for staff;
  • Build Human Development (HDEV) and First Year Introduction (FYI) course sections and serve as the primary support to the Dean and Director to facilitate the coordination of all aspects for the FYI Program;
  • Maintain accurate coding and advising referrals in support of a new case load advising model;
  • Monitor and track students for compliance with the Academic Performance requirements;
  • Maintain and monitor the department budget; complete and process requisitions, invoices and payroll; Order supplies, equipment and printing materials; arrange for equipment maintenance and repair services;
  • Establish front office procedures, standards, priorities and deadlines in consultation with the Director;
  • Establish or revise electronic or manual files;
  • Attend meetings and conferences as a Counseling & Advising representative;
  • Maintain Counseling & Advising Center, and Student Orientation to Advising and Registration (SOAR) web pages;
  • Collaborate in creating and updating processes, documentation, forms and publications as they relate to the services provided in the Center;
  • Assist with supervision of hourly employees and student workers assigned to the Counseling & Advising Center and;
  • Perform other duties as assigned.
Required Qualifications
  • Associate's degree or equivalent education from an institutionally accredited college or university ; and
  • Three (3) years of clerical or secretarial experience.
Skills & Abilities

Customer Service Skills : Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Written Communication Skills : Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information;

Professionalism : Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;

Oral Communication : Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings;

Analytical Skills : Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures;

Quality : Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality; and

Attendance/Punctuality : Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.

TERMS OF EMPLOYMENT:

This position is a twelve (12) month, full-time, overtime eligible, represented classified staff position. The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m., however, must be available to work a flexible schedule when prior notice is given by the College. Working hours may vary due to work demands and some evening work as required by supervisor. This position is available immediately.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).

CONDITIONS OF EMPLOYMENT:

In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

OTHER JOB ELEMENTS:

The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

WORKING CONDITIONS:

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

UNION CLAUSE:

This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.

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