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Enrollment Assistant (PT)

Mohawk Valley Community College
New York, United States
Salary Not Specified
Posted date
Aug 12, 2021

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Financial Aid, Other Student Affairs, Student Activities & Services
Salary Band
Not specified
Employment Type
Full Time
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Enrollment Assistant (PT)

Salary: $15.00 per hour

Mohawk Valley Community College provides accessible, high-quality educational opportunities to meet the diverse needs of our students. We are the community’s college, committed to student success through partnerships, transfer and career pathways, and personal enrichment.

The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking two part-time Enrollment Assistants in our Financial Aid Department. The Enrollment Assistant serves as the first point of contact at the Help Desk for current and prospective students in the Student Service Center and is responsible for leading students through the multi-faceted enrollment process. Assistants are empowered to act on behalf of the student with multiple offices including admissions, advisement, financial aid, registration, and records. Hours may include evenings, with a pre-determined and mutually agreed upon schedule.

Key responsibilities for this position include:

  • Provide accurate information by telephone or in person by interpreting and communicating College policies and procedures appropriately;
  • Understand FERPA (Family Education Rights and Privacy Act) requirements regarding the disclosure of student information;
  • Evaluate, screen and assist students in completing transactions in areas such as admissions, financial aid, registration, and related enrollment processes;
  • Direct students to appropriate College staff for issues that cannot be resolved at the Help Desk;
  • Assist students and families with web-based functions at Student Service computers including filing the FAFSA, Loans, Master Promissory Notes, Entrance Counseling and TAP applications;
  • Work with other College offices to assist students with troubleshooting email, BlackBoard, and SIRS account problems;
  • Assist in calling and texting efforts to support student enrollment and retention efforts;
  • Work with Student Service Center staff for continuous quality and process improvements and where appropriate make recommendations for the improvement of services;
  • May assist in supervising and training student workers as needed;
  • Other duties and trainings as assigned by the Director of Financial Aid.

Mohawk Valley Community College is committed to transforming lives through learning, and as you help students secure the financial resources to pursue their dreams, you will be critical to the College mission and the student experience.


Required Qualifications:

Associate degree and two (2) years of demonstrated customer service experience. Successful candidate must be a self-motivator, have a working knowledge of web-based tools and software, a willingness to learn and have problem solving skills with the ability to maintain a positive attitude.

Preferred Qualifications:

Bachelor’s degree with at least one (1) year of customer service experience.

Special Instructions to Applicants: Official academic transcripts required upon hire.

Review Start Date: 9/12/2021

Mohawk Valley Community College is an Affirmative Action, Equal Opportunity Employer deeply committed to a community of excellence, equity, and diversity. MVCC maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and global worldview. We value the many similarities and differences among individuals and groups. We are committed to preparing students to understand, live among, appreciate, and work in a world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, different abilities, sexual orientations and gender identities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
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