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E-Commerce Sales Associate

Employer
Rhode Island School of Design
Location
Rhode Island, United States
Salary
Salary Not Specified
Date posted
Nov 21, 2022

Job Details



Job Summary

The RISD Store is seeking a part-time E-Commerce Sales Associate to join its dynamic team. The RISD Store enables the creative pursuits of our students and customers through a unique, inspiring and informative shopping experience.

Under the direction of the Assistant Director, the E-Commerce Sales Associate provides exceptional customer service relations for the Store website to diverse internal and external communities, including students, faculty and staff, and the general public. This role performs a wide variety of tasks including timely online order fulfillment, knowledgeable merchandise assistance, cash register operation, general housekeeping, stocking and pricing of merchandise.

Essential Functions
  • Accurately and timely process web orders shipments per established protocol, including but not limited to, print orders, pull stock, verify merchandise, box, label and ship. Follow up with customers on any order-related issues including but not limited to out of stock items, payment issues, address issues, returns, exchanges, and order cancellation in a helpful, friendly, and courteous manner. Log all outgoing packages on the shipment tracking sheet. Move prepared outgoing packages to the Receiving room. In the absence of a receiver, deliver and/or pick up packages at the RISD Mailroom.

  • Monitor curbside and in-store pickup orders to ensure they are being processed in a timely manner, and are being verified and marked accordingly in Lightspeed.

  • Follow up on web customer inquiries via RISD store email accounts, respond in a prompt and courteous manner, and escalate to supervisor, as necessary. Troubleshoot customer issues with Lightspeed website, and escalate to supervisor as necessary. Follow up with UPS and USPS on packages that are reported as lost or damaged in transit. Submit claims via shipper website, and escalate as necessary.

  • Proactively engage with RISD’s Retail Marketing Associate to maintain, update and organize product information and content on the RISD Store website. Troubleshoot calculations of weights/item builds. Report any ShipStation and Lightspeed system related issues to the supervisor.

  • Maintain a clean, organized and well stocked shipping room to ensure that all packing and shipping materials are available. As required, perform register duties, restock shelves, fold and tag merchandise and perform inventory cycle counts and annual inventory counts using mobile devices.

Required Knowledge/Skills/Experience
  • High school diploma required.

  • Applicants must have previous retail experience, e-commerce experience, strong telephone, and personal communications skills.

  • Must possess excellent interpersonal skills and hold multicultural competencies appropriate for working with a diverse range of constituents.

  • Demonstrated ability and desire to work effectively with ethnically and culturally diverse communities.

  • Proficiency with computers and related software.



Valued but not required skills and experience
  • Minimum of one year of college education

  • Art and design background preferred with knowledge of art supply application and contemporary art and design history

Union:

No



Work Schedule:

Part-time. 20-25 hours per week. Specific schedule will be discussed with candidates at time of interview.



Employment Status:

Part-time; Non-Exempt



Grade:

08/CT



Work Modality:

On-site Required.



Documents Needed to Apply:

Resume

Cover Letter (optional)

Salary Grade Structure

Incomplete applications will not be considered. Please upload all required documents.

The successful candidate will be required to meet our pre-employment background screening requirements.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

For internal use only - Job Family:

Sales

Company

RISD

RISD is a college and museum founded in 1877 in Providence, RI. Today 2,620 students engage in 44 full-time bachelor’s and master’s degree programs, supported by a committed faculty and worldwide network of more than 31,000 alumni.

By cultivating expansive and elastic thinking, RISD equips artists, designers and scholars to generate and challenge the ideas that shape our world.

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