IT Manager
- Employer
- Princeton University
- Location
- New Jersey, United States
- Salary
- Salary Not specified
- Date posted
- Nov 18, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Administrative
- Employment Type
- Full Time
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IT Manager
US-NJ-Princeton
Job ID: 2022-15960
Type: Full-Time
# of Openings: 1
Category: Information Technology
Princeton University
Overview
The Department of Electrical and Computer Engineering (ECE) is seeking an IT Manager to provide hardware and software support to a department with 38 full-time faculty, 20 administrative and technical staff, 257 graduate students and 50 researchers. The IT Manager reports to the ECE Department Manager and works with the Office of Information Technology (OIT) Support for Computing under the Academic Departments (SCAD) program. In addition to supporting laptop/desktop computing equipment, the incumbent will also support the deployment of research servers.
Responsibilities
-
Support the desktop/end user
computing equipment deployments utilizing remote management,
including configuration, maintenance, troubleshoot and repair for
both Mac and Windows desktops/laptops
Fulfill all work requests
submitted via Service Now in the department, including remediate
security issues related to compromises and viruses
Provide guidance for faculty
(faculty computing program) and staff on their computing purchases;
install and configure all new computer systems to meet OIT
standards, printers, scanners, mobile devices, etc. Also applies to
computer purchases for researchers related to their research
programs.
Support research servers
(currently 10 Linux and Windows servers) housed at both the HPCRC
and at the on-site research labs, including the installation of
applications, troubleshooting, and the setup of network storage
devices and cloud backup services.
Maintain shared departmental
file resource for administrative staff adhering to a high level of
data quality and security
Support all software including
Microsoft Office productivity applications and University
administrative applications
Maintain department electronic
mailing lists.
Configure and maintain backups
of all computing systems
Active Directory and Windows
server administration
Setup, configurate and
troubleshoot MS Exchange and Outlook issues
Maintain detailed reports of
TSM/CrashPlan backup audits, system lifecycles, software versioning
and technology assets
Educate/train faculty and staff
on proper computing techniques and resources
Support in-house databases and
inventory system
Attend monthly SCAD/DCS
meetings and participate in relevant training opportunities
Monitor and maintain
audio/video equipment in classroom and meeting rooms
Assist faculty in utilization
of classroom equipment including but not limited to slide
projectors, CD & DVD players, monitors, laptops and other
visual aide devices
Prepare equipment for
surplus
Represent the department on IT
related matters
Support Department Manager on
special projects as needed
Qualifications
Essential Qualifications
-
5+ years of advanced technical
support experience required.
- Bachelor’s degree or related work experience. Must be capable of providing reliable and creative solutions to support a demanding academic environment. Excellent interpersonal, problem solving, speaking and writing skills are a must. Dedication to quality customer service standards and the ability to work effectively in a fast-paced, team-oriented environment. The successful candidate must have experience and certification in MS Windows and Apple hardware/software administration, maintenance and support of the following systems:
-
Mac OS 10.14 - Mac OS
13
Windows
XP/7/8.1/10/11
Jamf remote
management
InTune remote
management
McAfee Antivirus
ePO
Falcon Crowdstrike
Princeton Virtual
Desktop
Azure Virtual
Desktop
Drupal
WordPress
Sharepoint
Open Scholar
Adobe Suite
VMware
Fusion/Workstation
-
Certifications and experience
in the following systems and support are preferred and helpful:
-
Microsoft Solutions, 365
& Azure Fundamentals
Light to medium
programming along with scripting knowledge.
Code proficiency –
Javascript, Python, PHP/MySQL
Linux (Ubuntu, Fedora,
Red Hat, CentOS)
Apple Technical &
Support
Dell (Printers,
Desktops, Notebooks),
CompTIA Mobility, A+
Remote Support, Network
CISSP/Cybersecurity
training/certification
ACE/AMX Installer
Designer Certified
Windows PowerShell
ITIL V4
Project Management
PI197328952
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