Admissions Specialist/Advisor
- Employer
- City Colleges of Chicago
- Location
- Illinois, United States
- Salary
- Salary Not Specified
- Date posted
- Nov 17, 2022
View more
- Position Type
- Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar, Financial Aid
- Employment Type
- Full Time
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ADMISSION SPECIALIST/ADVISOR - FULL TIME
KENNEDY-KING COLLEGE
Kennedy-King College is currently seeking a Full-Time Admission Specialist/Advisor. This position requires strong collaboration with City Colleges of Chicago (CCC) recruiters to secure enrollment from prospective applicants and maintaining effective follow-up by using various tracking systems. The Admission Specialist/Advisor serves as a member of the Admissions Team managing student intake to assist in achieving enrollment goals for the college.
DUTIES & RESPONSIBILITIES:
- Track student participation from application to enrollment by using various data tracking systems.
- Contacts new applicants through phone calls, emails, etc. to assist with completion of enrollment process.
- Follows up with new and existing applicants to ensure enrollment and registration.
- Prepares reports to reflect both outreach activities and outcomes.
- Assist new applicants who walk-in or call-in seeking admission to the college.
- Informs new students and families of the admissions requirements, transfer guidelines, financial aid and scholarship information.
- Gathers information from prospective students who did not enroll via individual interviews, focus groups, and other means to better understand our value proposition, marketing, and customer service.
- Works collaboratively with, recruiters, Registrar’s Office and other key departments/individuals within the college to create a seamless transition from application through enrollment and registration process.
- Adheres to CCC Customer Service Excellence standards.
- Performs other duties as assigned.
- Bachelor’s Degree from an accredited college or university.
- Three years of work experience in student services, preferably at a community college.
- A combination of education and experience may be taken into consideration based on the applicant’s credentials, provided the minimum degree requirement is met.
- Must be able to demonstrate excellent communications and customer service skills.
- Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook).
- Knowledge of CCC policies relating to admissions requirements and transfer.
- Excellent interpersonal and verbal communication skills.
- Good administrative and organizational skills.
- Strong customer service skills.
- Ability to work within a culturally diverse environment.
- Ability to exercise tact and diplomacy in handling sensitive situations.
- Bilingual preferred: English/Spanish
- Special Requirements:
- Ability and willingness to travel and work some evenings and weekends, as needed.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges of Chicago!
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