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Student Success Coach

Employer
National University
Location
California, United States
Salary
Salary Not Specified
Date posted
Nov 17, 2022


Position Summary
The Student Success Coach is responsible for promoting a positive and successful learning experience for students in an effort to increase student persistence, success and completion. Student Success Coaches are responsible for all high-level guidance for the University’s at-risk student populations. Create individualized student success plans to clearly articulate the student’s vision for their education, broken down into measurable benchmarks to ensure progress and ultimately program matriculation. Provides coaching on time management, prioritization, and accountability to students to improve school-life balance, foster new approaches to roadblocks, build motivation and connect students to available resources.

Essential Functions:
  • Performs administrative tasks associated with department activities such as: establishes/maintains records for Pre-Probation students, Standards of Academic Progress, Academic Probation students and Conditionally Reinstated students.
  • Creates academic success plans and revise forms as needed; utilizes data from referral forms, emails, applications, essays, transcripts, test results, service records, references, catalogs, schedules, handbooks, manuals, and reference materials.
  • Leads and participates in workshops, presentations, and other National University activities in support of the University’s goals by working in coordination with the Associate Director, Student Academic Success Center and implementing different strategies to improve retention of at-risk students.
  • Follows up with students via CRM, telephone, Zoom, Microsoft Teams, or scheduled appointments, to maximize one-on-one coaching sessions.
  • Keeps track of active student caseloads, identifies and addresses problems/issues proactively to enhance student’s success with the goal of improving students’ conditional admittance or reinstatement status, course completion rates and GPA.
  • Maintains professional knowledge in applicable areas by, reading professional literature, researching new trends, identifying external community resources, and developing referral systems when necessary.
  • Becomes familiar with the technology used by staff and students.
  • Attends conferences, workshops, and training sessions.
  • Other duties as assigned.
Requirements:

Education and Experience
  • Bachelor’s Degree required.
  • 3+ years academic advising, counseling, or related field strongly preferred.
  • 1-2 years Customer Relationship Management (CRM) experience preferred.
  • 1-2 years in higher education experience preferred.
  • 1-2 years working knowledge of the online and/or hybrid degree program preferred.
  • 1-2 years working with nontraditional students, first generation students, academically underperforming students, online, military, and graduate level students preferred.
Competencies/Technical/Functional Skills:
  • Ability to work independently.
  • Excellent public speaking and interpersonal communication skills.
  • Creative problem solver and innovative thinker to help students anticipate obstacles and adapt to overcome them.
  • Ability to implement case management system through meticulous documenting of student outreach.
  • Ability to juggle multiple tasks simultaneously in a fast-paced environment.
  • Proactively engage students and reframe or redirect student conversations as needed.
  • Aptitude to adapt to the evolving needs of the adult and/or online learner.
  • Tireless work ethic and ability to manage multiple projects simultaneously.
  • Ability to work in a team-oriented, collaborative environment.
  • Knowledge of the National University System and its programs, preferred.
  • Ability to review, analyze and evaluate student success efforts.
  • Working knowledge of Microsoft Office, specifically Word, Outlook, and Excel.
  • Analyze student data to capture talking points and coaching topics.
  • Ability to operate a copier/printer, fax, PC, calculator.
  • Capability to incorporate multimedia for online workshops and coaching sessions.
National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.

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