Success Manager
- Employer
- Northeastern University
- Location
- Massachusetts, United States
- Salary
- Salary Not specified
- Date posted
- Nov 16, 2022
View more
- Position Type
- Administrative, Student Affairs, Minority & Multicultural Affairs
- Employment Level
- Administrative
- Employment Type
- Full Time
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Success Manager
About the Opportunity
Summary:
The Success Manager will manage the student experience for specific programs within the EDGE team's portfolio to deliver on Northeastern's values around experiential learning. This role will serve as learners' main point of contact for program or University-related support. They will connect the learner to necessary resources both within the confines of a course, and to the university at large, oversee and develop learner communications and engagements, work with the data team to monitor learner metrics, and provide outreach or support to any learners deemed as struggling.
Responsibilities:
- Advise and assist learners with academic and program concerns;
serve as the connector for learners to various university
resources
- Work with instructional support team to facilitate learner
engagement
- Develop and implement communication and engagement plan for
learners
- Organize and attend live sessions and assist with delivery as
needed
- Collect information and distribute reporting for learner
success metrics; escalate specific learner concerns to program
manager
- Assist in course registration and manage student
orientation
Qualifications:
- Bachelor's Degree
- 4 to 6 years of related student support and/or operations
management experience
- Must have strong people skills and be able to successfully
communicate with a broad range of stakeholders.
- Experience working in a highly collaborative environment and
promoting a teamwork mentality.
- High level of initiative and drive with a strong sense of
urgency and accountability.
- Ability to work independently, but also as a team member when
the situation warrants.
- Strong organizational, administrative, and time management
skills
- Ability to solve problems, analyze data and synthesize and
summarize information.
- Demonstrated strong business writing and project management
skills.
- Builds positive relationships across departments, and shows a
commitment to collegiality, mutual respect, supportiveness and
inclusivity. Acts in a fair, flexible, honest and ethical manner at
all times.
- Values and demonstrates consistently excellent communication
skills. Balances the need to make timely actions while seeking
input from appropriate individuals. Fosters open communication,
acceptance and appreciation of others' opinions and
thoughts.
- Consistently looks for a better way to do things in order to
create organizational efficiency and effectiveness. Acts as a good
steward of the university's resources.
Position Type
Student Services
Additional Information
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Success-Manager_R109090
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