Skip to main content

This job has expired

Success Manager

Employer
Northeastern University
Location
Massachusetts, United States
Salary
Salary Not specified
Date posted
Nov 16, 2022

View more



Success Manager

About the Opportunity

Summary:

The Success Manager will manage the student experience for specific programs within the EDGE team's portfolio to deliver on Northeastern's values around experiential learning. This role will serve as learners' main point of contact for program or University-related support. They will connect the learner to necessary resources both within the confines of a course, and to the university at large, oversee and develop learner communications and engagements, work with the data team to monitor learner metrics, and provide outreach or support to any learners deemed as struggling.

Responsibilities:
  • Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources
  • Work with instructional support team to facilitate learner engagement
  • Develop and implement communication and engagement plan for learners
  • Organize and attend live sessions and assist with delivery as needed
  • Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to program manager
  • Assist in course registration and manage student orientation


Qualifications:
  • Bachelor's Degree
  • 4 to 6 years of related student support and/or operations management experience
  • Must have strong people skills and be able to successfully communicate with a broad range of stakeholders.
  • Experience working in a highly collaborative environment and promoting a teamwork mentality.
  • High level of initiative and drive with a strong sense of urgency and accountability.
  • Ability to work independently, but also as a team member when the situation warrants.
  • Strong organizational, administrative, and time management skills
  • Ability to solve problems, analyze data and synthesize and summarize information.
  • Demonstrated strong business writing and project management skills.
  • Builds positive relationships across departments, and shows a commitment to collegiality, mutual respect, supportiveness and inclusivity. Acts in a fair, flexible, honest and ethical manner at all times.
  • Values and demonstrates consistently excellent communication skills. Balances the need to make timely actions while seeking input from appropriate individuals. Fosters open communication, acceptance and appreciation of others' opinions and thoughts.
  • Consistently looks for a better way to do things in order to create organizational efficiency and effectiveness. Acts as a good steward of the university's resources.


Position Type

Student Services

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Success-Manager_R109090



jeid-9e965fb352688543851b02cc9d902b58

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert