Assistant Administrator - Clinical

We are seeking a Assistant Administrator - Clinical. Under the leadership of the Clinical Administrator, this position provides high level leadership and management of the operational and administrative activities of the department to advance the patient care, research and education missions. This job encompasses the management of clinical operations, program/business development and other patient care, fiscal and administrative operations of the department across the Johns Hopkins Health System and Johns Hopkins University School of Medicine (SOM) enterprises. This position will also have partial effort available for other project work, analysis, and financial management as directed.

Specific Duties & Responsibilities

Administrative

• Primary duties and responsibilities include management of staff, resources, and operations of the division to ensure the most effective provision of services.

• Assist with the recruitment and retention of faculty and administrative staff. Assist with onboarding and off boarding as necessary.
• In partnership with the Clinic Managers, supervise performance of administrative staff, conduct performance reviews in close collaboration with principals, identify professional development opportunities, and establish a culture of matrixed management (the practice of managing individuals with more than one reporting line).
• Conduct administrative staff meetings, promote cross training and provide a forum for information exchange.
  
• With HR business partner, prepare new and update existing administrative staff position descriptions as needed to remain current with the needs of the offices.
  
• Assist in the development of new administrative policies and procedures as needed to ensure smooth operation of the department.
  
• Attend department monthly division and department meetings and disseminate information as necessary to faculty and staff.
  
• Leads weekly operations meeting to review all on-going efforts to streamline staffing, supply chain and OR management.
  
• Monitor operating room and ambulatory activity and communicate to faculty, as appropriate.
  
• Provide management and support of the academic mission of the division and department.
  
• Assist the Department Chair, Administrator and HR Business Partner with all aspects of the faculty search and appointment processes. Takes an active role in the orientation and planning of new provider hires.
  
• Position will also provide professional level support to the divisional chiefs, and the department Chair and Administrator, implementing policies and decisions and assisting with projects and new initiatives as needed. Assist and support faculty as needed.
  
• In partnership with Residency Program Coordinator and Program Director, coordinates all necessary operational issues for Residents and clinical fellows.
  
• Develop and implement and continuously improve administrative operations, including space, IT, and equipment needs of the divisions.
  

Clinical Operations and Finance

• Assists with financial analyses, contracts, and communication in preparation for programmatic and strategic changes within JHU and the Health System.
• Proactively addresses financial, operational and clinical concerns across all hospitals and ambulatory areas where the Orthopedic Surgery practices exist.
  
• Works with Sr. Finance Manager on the development, preparation and review of divisional budget, including discretionary funds, endowment accounts, industrial partnership funds, capital projects, gift accounts, as well as the operating and clinical budgets.
  
• Partners in the review of grants during both the pre-and post-award periods, in partnership with Research Management Services (RMS) and the departmental Research Administrator. Assist faculty in the preparation of sponsored research proposals and submission to funding agency, in partnership with RMS.
  
• Partner finance and billing teams to develop appropriate billing strategies to maximize annual charges. Ensure accurate compliance of faculty billing activity in accordance with CPA guidelines.
  
• Design and produce various reports utilizing institutional data to create and analyze monthly, quarterly, and annual financial and operational reports for Division Leadership, Departmental Chair & Administrator. Partner with JHM leadership to support implementation of clinical operations redesign processes and workflows.
  
• Develop strategies with the Division Leadership and faculty for establishing and utilizing discretionary funds for the preservation of the Division’s teaching, research, and patient care missions.

Growth and Profitability

• Partners with department leadership to allocate services and resources within the division to develop efficiencies, improve and maintain the services of the assigned areas, and ensure profitability.
  
• Seek and prepare proposals for external funding possibilities from governmental or other private sources in conjunction with the Administrator, divisional faculty, Research Administration, or the Business Office.
  
• Work with community hospital administrative leadership to review metrics, productivity, marketing efforts, operational and financial issues.
  

Marketing and Outreach

• Partner with department leadership to oversee outreach, marketing and education activities and initiatives for clinics.
• Provides oversight of production of newsletters brochures, correspondence, surveys, seminars and other events and materials.
  
• Provides analysis of referring physician/provider trends and measures the impact of outreach activities; regularly shares reports with division and service line leadership.

Patient Satisfaction

• Serves as point-person for patient issues.
• Addresses complaints or problems within 24 hours.
  
• Triages requests within 48 hours.
  
• Monitors patient satisfaction data for inpatient and outpatient units and implements projects toward improvement goal.

Minimum Qualifications

• Bachelor's Degree in Business, Finance, Accounting or other related field.
• Seven years progressively responsible professional-level administrative and financial experience related to monetary or non-monetary resources of a department, center, or unit, including 2 years financial management experience (e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources). Supervisory experience strongly preferred.
• Master's Degree in a related field may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Previous JHU financial and administrative experience highly preferred.
• Proficiency with databases/spreadsheets, & JHU financial systems (SAP highly preferred).

Special Knowledge, Skills & Abilities

• Ability to supervise, lead, and train staff. Knowledge of accounting and budgeting theory and practices.
  

• Strong knowledge of federal funding and compliance requirements.
• Ability to make independent judgments and to act on decisions on a daily basis.
• Ability to prioritize own work and work of staff as needed.
• Ability to work with flexibility on several tasks simultaneously and to meet various concurrent deadlines.
• Very strong organizational skills, analytical and problem solving abilities, and attention to detail.
• Strong interpersonal and communication skills, both oral and written.

Classified Title: Assistant Administrator - Clinical
Role/Level/Range: ATP/04/PF
Starting Salary Range: $83,100 - $114,230/Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday 8 AM - 4:30 PM
Exempt Status: Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM Ortho General Administration
Personnel area: School of Medicine

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm