Technical Operations Coordinator

Job Summary

The Technical Operations Coordinator position is a front-line representative assisting the Event Services Office (ES) with managing and scheduling the student a/v technician team and supporting a/v needs for events. The position will manage audio-visual support for live events on campus. The position will help support clients making a/v requests and schedule appropriate a/v equipment and student staff to support student events. The position will additionally help to solicit external a/v vendor support for department and co-sponsored events. The position is essential to ensuring the day-to-day operations of the office are maintained.

Essential Functions

• Provide sound and audio-visual support and leadership for Drexel University on-campus events.
• Assist groups with implementation and day-to-day operations of DIY A/V lending program for students.
• Serve as an advanced user for various A/V systems used to support technical operations, including EMS reservation support software and WhenToWork scheduling web software.
• Assist in managing and coordinating ongoing special a/v and technical operations projects as needed.
• Assist in coordinating A/V for campus events and conferences by processing requests and scheduling staff, equipment, and services needed.
• Work closely with Technical Operations Manager to properly support A/V related events and manage student staff.
• Obtain quotes from vendors for A/V services necessary to support departmental and co-sponsored events and conferences on the University City campus.
• Attend and participate in meetings and projects and act on behalf of the Technical Operations Manager of Event Services as directed.
• Assist the Event Services Leadership team in creating departmental goals, A/V support goals, technology upgrades, etc.
• Attend trainings and conferences when opportunities arise.
• Support ES staff with daily problem solving by providing efficient and effective A/V technical support.
• Hire, train, and supervisor student A/V workers to support technical operations.
• Gather customer feedback related to A/V support on the university city campus; suggest opportunities for A/V support improvement.
• Assist with maintaining A/V equipment and vehicle inventory and assess needs for restock of consumable items; suggest purchasing to Technical Operations Manager for replacement of damaged/inoperable items, consumable, and addition of new technologies to A/V inventory.
• Identify repair and maintenance needs and report to Technical Operations Manager.
• Perform additional duties as assigned.

Required Qualifications

• Minimum of a High School Diploma or GED.
• Minimum of 6 years of experience.

Preferred Qualifications

• Bachelors' Degree.
• 2 years of relevant technical operations experience.

Location

University City, Philadelphia PA

Additional Information

This position is classified as Non-Exempt with a salary grade of I. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Please review the Benefits Brochure for some information on our benefits offerings.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised:Nov 14 2022 Eastern Standard Time
Applications close:Dec 14 2022 Eastern Standard Time