This position will be part of the group that services and repairs
desktop and laptop computers and peripherals on the Rowan Campus
and Satellite campuses for Rowan Students, Faculty and Staff.
Essential Position Responsibilities/Functions:
Troubleshoot and repair problems with Microsoft Windows and
Macintosh OS X operating systems.
Troubleshoot and repair network and cable television related
Assisting students, faculty, and staff with configuring their
computers for use on campus wired and wireless networks.
Assist faculty with defining and implementing technology needs
for academic projects.
Support, configuring, and troubleshooting of technologies
including but not limited to:
Desktop, laptop (PC and Apple) and mobile hardware.
Troubleshooting issues with Campus supported software.
Mobile computing technologies, such as Tablet Computers and
Other duties as assigned.
Hours: M-Th 12:00PM – 8:00PM, Fri 9:00AM – 5:00PM
Services Provided to the University Community:
Provides high quality and professional customer-based service
for campus-wide technology needs
Ensures that all University users can perform work and school
Ensures University guidelines and policies are followed
One (1) year of professional experience directly related to the
above job responsibilities. This includes working with operating
systems such as Windows and MacOS in an Active Directory
environment; productivity packages such as Microsoft Office (both
Windows and Mac versions) and Adobe and Virus/Malware tools such as
McAfee and Windows Defender
A Bachelor’s or Master’s degree may be substituted for
Excellent written and verbal communications and customer
Ability to carry 30 pounds.
Demonstrable knowledge of:
Mobile technologies such as smartphones and tablet computers,
as well as mobile operating systems
Computer Operating Systems such as Windows, MacOS and
Possess strong organizational and problem-solving skills
Be able to work independently to solve problems with minimal
Proven ability to stay current with rapidly changing
technologies and changes in University policy
Familiarity with virtualized environments and Call Center
software packages is not required but is a plus.