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Technology Services Support Specialist, PSS4

Rowan University
New Jersey, United States
Salary Not Specified
Posted Date
Nov 10, 2022
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Position Description:

This position will be part of the group that services and repairs desktop and laptop computers and peripherals on the Rowan Campus and Satellite campuses for Rowan Students, Faculty and Staff.

Essential Position Responsibilities/Functions:
  • Troubleshoot and repair problems with Microsoft Windows and Macintosh OS X operating systems.
  • Troubleshoot and repair network and cable television related wiring problems.
  • Assisting students, faculty, and staff with configuring their computers for use on campus wired and wireless networks.
  • Assist faculty with defining and implementing technology needs for academic projects.
  • Support, configuring, and troubleshooting of technologies including but not limited to:
    • Desktop, laptop (PC and Apple) and mobile hardware.
    • Troubleshooting issues with Campus supported software.
    • Mobile computing technologies, such as Tablet Computers and Smartphones.
  • Other duties as assigned.
  • Hours: M-Th 12:00PM – 8:00PM, Fri 9:00AM – 5:00PM
Services Provided to the University Community:
  • Provides high quality and professional customer-based service for campus-wide technology needs
  • Ensures that all University users can perform work and school functions
  • Ensures University guidelines and policies are followed
Qualifications (Required)
  • One (1) year of professional experience directly related to the above job responsibilities. This includes working with operating systems such as Windows and MacOS in an Active Directory environment; productivity packages such as Microsoft Office (both Windows and Mac versions) and Adobe and Virus/Malware tools such as McAfee and Windows Defender
  • A Bachelor’s or Master’s degree may be substituted for professional experience.
  • Excellent written and verbal communications and customer service skills.
  • Ability to carry 30 pounds.
  • Demonstrable knowledge of:
    • Mobile technologies such as smartphones and tablet computers, as well as mobile operating systems
    • Computer Operating Systems such as Windows, MacOS and Linux.
Preferred :
  • Possess strong organizational and problem-solving skills
  • Be able to work independently to solve problems with minimal supervision
  • Proven ability to stay current with rapidly changing technologies and changes in University policy
  • Familiarity with virtualized environments and Call Center software packages is not required but is a plus.
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