Culinary Assistant - Barista (full-time)

About College of the Holy Cross:

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,000 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.

Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all ethnic, racial and religious backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.


Job Description:

Perform various duties required to set up and operate a coffee retail operation under the supervision of the retail managers and supervisors. Responsibilities include operating cappuccino/expresso and other coffee related equipment and machinery. Dispense a wide variety of specialty coffee type drinks, smoothies, ice-cream, breakfast sandwiches and other like products following established practices and procedures. Operate a POS System for credit cards, cash, declining balance and other acceptable forms of payment following established procedures and practices. Assist with the set-up, stocking, unpacking, checking, receiving and pricing of food and beverage merchandise. Other responsibilities include assisting in the set-up, execution and clean-up of catered events and performing other similar tasks as required or requested. Annual certification training required in both ServSafe Food Safety and Food Allergy Awareness.

Essential Functions:

• Operate POS System - receive payments with cash, meal plan declining balance and other forms of acceptable payment following established practices and procedures.
• Communicates with guests in a friendly, efficient manner following outlined steps of service. Resolves any complaints in a friendly, service-oriented manner.
• Inform the supervisor/ manager any relevant information and direct customer inquiries to proper staff member.
• Performs sales transactions and enters sales into the sales register to ensure purchases are accurately recorded. Issues receipts to guests. Follows standard procedures for all transactions ensuring that the cash drawer is in compliance with over/shortage standards.
• Assist customers with special orders when needed.
• Greet and receive orders from guests through verbal orders, FoodPro orders or mobile apps. Prepare orders following sanitation and food allergy established practices and procedures.
• Replenishes condiments, beverages and general supplies while maintaining service area cleanliness.
• Oversees on-call staff and student workers with routine tasks.
• Note any unsafe conditions or practices to manager when appropriate.
• Have the ability to work safely and effectively with various types of foods that may contain allergens such as wheat, eggs, nuts, tree nuts, dairy, fish, shellfish and soy.
• Participate and practice in annual training classes involving sanitation, customer service, team building, food allergy awareness and other required training mandated by the Human Resource Department.
• Communicate defective or unsafe equipment/products as well as unusual situations to managers and supervisors.
• Assist in special functions as needed.
• Ability to frequently lift up to 25 pounds; occasionally lift up to 50 pounds with assistance.
• Comply with all safety and risk management practices, policies and procedures. Maintain work area in a neat and orderly manner.
• Ability to succeed in a high-pressure environment.
• Ability to communicate with guests, co-workers and other members of the college community with professionalism and respect.
• Perform other similar or related duties as required or requested.

Shifts:

Ref #2813: Cool Beans, Sunday-Thursday, 3pm-11:30pm, 40 hours per week, 40 weeks per year. Typically it is summer months where you are not scheduled but remain covered by benefits.


Requirements:

To mitigate the spread and effects of COVID-19, and as an integral part of its public health and safety measures, College of the Holy Cross requires that all successful applicants show proof of full, up-to-date vaccination (including a booster dose once eligible) by an FDA-approved COVID-19 vaccine before beginning employment, unless an accommodation exempting the applicant from this policy has been granted. Applicants who wish to request an accommodation based on a disability or sincerely-held religious belief should inform Human Resources after an offer of employment is extended; please do not include any medical, genetic, or religious information in your application materials.

• Up to two years related work experience preferred.
• ServSafe Food Safety Certification or training is required. If training is not up-to-date, training/certification must be completed upon 3-6 months from date of hire.
• Food allergy training is essential and prior experience in special food allergy meal preparation is preferred. If candidate does not have prior experience, the necessary training must be completed upon hiring. Initial training will include a review of information, departmental responsibilities and a recap of the Food Allergy Program.
• Excellent customer service and appropriate communication skills are needed in order to provide a welcoming, professional and safe environment for students and guests. Upon hiring the following additional training must be completed on a yearly basis: Title IX Harassment Prevention training and Data Security Awareness training

Additional Information:

The College is committed to providing competitive market pay for its employees. The hourly rate for this position is $17. The College also offers a competitive benefits package for full-time staff, including:

• Pension plan
• NEW - condensed summer 4-day work week
• Tuition benefits
• Wellness programs & ongoing Training and Development opportunities
• Free parking and free use of the athletic/fitness facilities
• Generous paid time off

Click here to learn more.

The College of the Holy Cross is an EEO/AA/Disability/Vets Employer.


Application Instructions:

Please attach resume and cover letter if possible, otherwise, please submit an online application.

In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to diversity and inclusion. Please provide examples of any past work that illuminate your commitments in these areas. For more information, please visit http://holycross.edu/diversity.

Should you be a candidate for further consideration after hiring manager review, you will be contacted by a human resources representative.