Campus Service Center Specialist

Campus Service Center Specialist

Job no: 521269
Work type: Staff
Location: Monterey Bay
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Student Services

Classification: Administrative Support Coordinator I
Anticipated Hiring Salary: Low $4,000 per month
CSU Salary Schedule
Hours: Full-time / 40 hours per week
FLSA: Non-exempt

Priority Screening Date: November 28, 2022
Recruitment Status: Open Until Filled

ABOUT CSUMB

Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives with a focus on student success and engagement through experiential learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. With a vibrant, diverse student body of over 7,400 students. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI).

The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB's sustainability initiative is to be carbon neutral by 2030. The university's faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff.

PURPOSE:

Under the general supervision of the Assistant Director of Student Services at the Campus Service Center (CSC), the Campus Services Center Specialist provides customer service and coordinates a variety of administrative processes for the customers the customers of the Student Financials, and Student Affairs and Enrollment Services Divisions. The Campus Services Center Specialist is a front-line position assisting a steady stream of customers, current/prospective students, staff, faculty, parents, and community members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Provides information and assists current/prospective students, student supporters, faculty and staff regarding student fees, payment information, and other services from Student Financials, Student Affairs and Enrollment Services, and the University in general. Interprets, applies and explains State and University policies and procedures to students, external agencies and the general public. Explains account issues to students, faculty and staff. Addresses and resolves a wide range of common and unique problems using reasoning and judgment. Develops practical, thorough and creative solutions requiring in-depth knowledge of the University and pertinent regulations, processes and structures.
• Performs general cashiering duties including processing a high volume of tuition related transactions; ensures student registration eligibility and calculates fees and tuition. Receives payments and insures compliance with internal control procedures and reconciles accurately on a daily basis. Maintains files and records.
• Meets with students and/or parents to resolve financial, course registration, and Admissions & Records holds, using in-depth knowledge of the various hold programs and processes. Maintains confidentiality as outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
• Produces ID Cards and assists CSUMB students, staff, and faculty with building access and meal plan issues relating to the ID card production.

Other Functions:

Performs other job-related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Must be fully functional in all technical aspects of work assignments. Comprehensive and detailed knowledge of applicable university infrastructure, policies and procedures. Thorough mastery of English grammar, spelling, punctuation and editing. Working knowledge of budget policies and procedures. Expertise in using office software packages, technology, and systems.

Ability to: use a broad range of technology, systems and packages; independently handle multiple work unit priorities and projects; apply independently a wide variety of policies and procedures where specific guidelines may not exist; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; draft and compose correspondence and standard reports; handle effectively a broad range of interpersonal contacts, including those at a higher level and those sensitive in nature.

MINIMUM QUALIFICATIONS:

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

SPECIALIZED SKILLS:

Must be proficient in personal computers, and fluent in using standard office software packages with a high degree of proficiency in spreadsheets/Excel. Ability to establish and maintain cooperative working relationships within a multicultural and diverse community using respect and effective interpersonal skills; and take proactive and positive measures to ensure optimal support of the office. Demonstrated competence in effectively presenting standard information in writing; and in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions. Demonstrated accuracy, attention to detail, and adherence to deadlines in complex and multi-step projects.

PREFERRED QUALIFICATIONS:

Thorough working knowledge of CSUMB, particularly matriculation and degree information. Specialized training in administrative/clerical support. Equivalent to four years of general office clerical work experience under supervision which has involved supporting, monitoring, coordinating clerical work through a system of internal procedures and internal controls to ensure the efficient operation of an organization and demonstrated knowledge and abilities. Knowledge of and experience with Microsoft Word, Excel, PeopleSoft (student records and accounts), CashNet (cashiering system), CBORD (declining balance system), Oracle/PeopleSoft, CSU Common Management System or equivalent student/finance information system; Microsoft Office Professional Suite, and Google mail and calendaring programs.

Bilingual desired.

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.
  
  SPECIALIZED SKILLS:
  
  Must be proficient in personal computers, and fluent in using standard office software packages with a high degree of proficiency in spreadsheets/Excel. Ability to establish and maintain cooperative working relationships within a multicultural and diverse community using respect and effective interpersonal skills; and take proactive and positive measures to ensure optimal support of the office. Demonstrated competence in effectively presenting standard information in writing; and in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions. Demonstrated accuracy, attention to detail, and adherence to deadlines in complex and multi-step projects.
  
  PREFERRED QUALIFICATIONS:
  
  Thorough working knowledge of CSUMB, particularly matriculation and degree information. Specialized training in administrative/clerical support. Equivalent to four years of general office clerical work experience under supervision which has involved supporting, monitoring, coordinating clerical work through a system of internal procedures and internal controls to ensure the efficient operation of an organization and demonstrated knowledge and abilities. Knowledge of and experience with Microsoft Word, Excel, PeopleSoft (student records and accounts), CashNet (cashiering system), CBORD (declining balance system), Oracle/PeopleSoft, CSU Common Management System or equivalent student/finance information system; Microsoft Office Professional Suite, and Google mail and calendaring programs.
  
  Bilingual desired.
  
  SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
  
  • All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
  • The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
  • This position has been designated as a sensitive position with access to, or control over, cash, checks, credit cards, and/or credit card account information; access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards)
  • This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
  • The ability to work an 8-hour shift between the hours of 7:30 a.m. and 7:30 p.m. is required, including weekend shifts and overtime based on operational needs.
  
  PHYSICAL ENVIRONMENT:
  
  Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.
  
  The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.
  
  Per the CSU COVID-19 Vaccination Interim Policy, all students and employees are required to submit their vaccination status to the Otter Vaccination Registry and are encouraged to be vaccinated.
  
  BENEFITS/PERKS:
  
  CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 14-paid holidays a year. For more information, visit CSU System Benefits. Additionally, as a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.
  
  APPLICATION PROCEDURE:
  
  For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.
  
  CSUMB is not a sponsoring agency for staff or management positions.
  
  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389 or emailuniversitypersonnel@csumb.edu. All employees must be eligible for employment in the U.S.
  
  GENERAL INFORMATION:
  
  CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.
  
  CSUMB is a smoke and tobacco-free campus.
  
  AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:
  
  CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.
  
  
  
  To apply, visit https://careers.csumb.edu/en-us/job/521269/campus-service-center-specialist
  
  
  
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