Supervisor, Veterinary Client Services

Position Details

Position Information

Requisition Number

S2143P

Home Org Name

Clinical Sciences

Division Name

College of Veterinary Medicine

Position Title

Supervisor, Veterinary Client Services

Job Class Code

IA29

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The College of Veterinary Medicine seeks a Supervisor of Veterinary Client Services that will have operational oversight of daily administrative support functions, which includes supervising employees, maintaining workflows and addressing service issues.

Learn more about VET MED and take a campus tour here: https://www.auburnvetmed.com/

Why should YOU work for VET MED ?

• Excellent full-time benefits that start on Day 1!
• Medical, dental, and vision insurance options for you and your family.
• Generous state retirement program with eligibility to receive monthly payments after 10 years of service.
• How about these numbers? 4 weeks of vacation, 96 hours of sick leave, 6 weeks of paid parental leave for the birth or adoption of a child, and 9 official paid holidays .
• Tuition assistance for you and your dependents after a year of service.

About Auburn:
At Auburn, our work changes lives. Ranked by U.S. News and World Report as a premier public institution, Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship and selfless service. Auburn is nationally recognized for its commitment to academic excellence, community outreach, positive work environment, student engagement, and thriving community.

Why employees choose Auburn:
Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years. Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts and more!
Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn .

Our Commitment:
Auburn University is committed to a diverse and inclusive campus environment. Visit www.auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.

Want to talk to an Auburn University Recruiter? Visit aub.ie/recruiter to find the assigned Recruiter by college/division.

Essential Functions

• Provides performance management for a large staff of full-time, TES and student employees that are responsible for year-round 24/7 administrative support to the Veterinary Teaching Hospitals.
• Maintains the client scheduling system which includes creating new templates, extending
  schedules, and addressing any issues that may arise with service personnel, IT and/or the Client Services Manager.
• Assists the Client Services Manager in identifying inefficient workflows and problem solving
  solutions.
• Reinforces the Veterinary Teaching Hospitals policies and procedures and helps implement new training modules, as well as onboarding new employees to specific service areas.
• Performs front-desk responsibilities such as answering a multi-line phone system, opening client records, making appointments, and taking payments as necessary for deposits and discharges for the Veterinary Teaching Hospitals.
• Investigates client issues and reports findings to the Client Services Manager and/or the
  Associate Dean of Clinical Affairs.
• Collects and records data involving medical records/case load/call volume.
• Ensures records are opened properly and entries made as appropriate, ensuring that the
  medicals records are scanned and entered into the electronic medical record in a timely fashion.

Full supervisory responsibility for other employees is a major responsibility and includes training,
evaluating, and making or recommending pay, promotion or other employment decisions.

Minimum Education and Experience

Education Level

Some college coursework, vocational, Associate's degree, or higher

Field of Study

Coursework or degree in Management, Healthcare Administration, or field related to the position.

Years of Experience

3

Area of Experience

Experience in client services in a healthcareadministration setting, human or veterinary. At
least one year of supervising, leading, or mentoringemployees.

Requirements for Additional Job Levels

Alternate Minimum Education and Experience (If available)

Education Level

Field of Study

Years of Experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

Knowledge of medical terminology.

Minimum Technology Skills

Minimum License and Certifications

Desired Qualifications

Desired Qualifications

Posting Detail Information

Salary Range

$42,000 - $67,200

Job Category

Office/Administrative Support

Working Hours if Non-Traditional

City position is located in:

Auburn

State position is located:

Alabama

List any hazardous conditions or physical demands required by this position

Posting Date

11/01/2022

Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/33362
Documents Needed to Apply
Required Documents

1. Resume

Optional Documents

1. Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
   • LinkedIn
   • AcademicKeys
   • The Chronicle of Higher Education
   • DiversityJobs
   • HigherEdJobs
   • HERC (Higher Education Recruitment Consortium)
   • Indeed
   • RecruitMilitary
   • The Tuskegee News
   • Professional organization or journal
   • Veterans Assistance Services
   • Disability Assistance Services
   • State Employment Service
   • Social Media
   • AU Job Bulletin
   • Notified by an Auburn employee
   • College or university Career Services
   • I went to the AU Employment Website directly (www.auemployment.com)
   • Other
2. * Do you have some college coursework, vocational, Associate's degree or higher in Management, Healthcare Administration, or a related field?
   • Yes
   • No
3. * Do you have 3 years of experience in client services in a healthcare administration setting (human or veterinary) with at least one year of supervising, leading, or mentoring employees?
   • Yes
   • No