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Computer Support Specialist I, IT

University of Montana
Montana, United States
Salary Not Specified
Posted Date
Nov 11, 2022
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Application instructions are located at the bottom of the page. Please apply directly through the University of Montana's career portal UM Jobs at for positions at the University of Montana – Missoula, University of Montana Western (Dillon), and Helena College. Do not apply through or use easy apply through * .

Information Technology (IT) invites applications for a Computer Support Specialist I . Reporting to the Managers of Client Experience in Information Technology, the individual in this position is responsible for providing day to day technical support and service to students, staff and faculty. This support is primarily for UM provided hardware, software and systems, though minimal support may be provided to end-user's personal devices to aid them in using UM systems, such as the learning management system, Moodle. This position will also be responsible for provisioning and deploying new hardware to end-users and decommissioning old hardware before sending to Facility Services as e-waste.

Key duties and responsibilities include:
  • Daily use of trouble ticketing system use to follow up and follow through on tech support issues
  • Provisioning and deploying computers to staff or faculty
  • Assisting staff, students and faculty that come to the help desk during walk-in hours or via appointment
  • Troubleshooting both hardware and software related issues
  • Fielding UMOnline learning management system support questions
This position has no management or supervisory responsibilities (though the individual in this role may be asked to assist in training or mentoring student employees).

Required Skills
  • Ability to provide customer service, be service­ oriented and innovative
  • Ability to use standard office and technical tools, such as:
    • Microsoft Office Suite
    • Network shares
    • Command line and console interaction
    • Remote Desktop Connection and other remote computing tools
  • Ability to adapt to changes in client needs as well as policies and procedures
  • Knowledge of operating systems and client devices:
    • Windows
    • Mac OS
    • Desktops
    • Laptops
    • Tablets
    • Smart Phones
  • Demonstrated ability to effectively troubleshoot end-user issues as well as back-end systems
  • Communicate technical details effectively with lay users in person, over the phone, and in writing
  • Ability to fully and effectively document implementations according to office standards
  • Ability to work effectively within a team environment and ability to multi-task
Minimum Required Experience
  • Associates degree in a relevant information technology field and at least two (2) years of technical support experience or an equivalent combination of education and experience
Preferred Qualifications
  • Bachelor’s degree in educational technology, information technology, or a related field
  • Ability to understand clients’ requirements and goals and translate those into functional business solutions
  • Demonstrated ability to rapidly learn and implement new technologies
  • Ability to Self-educate to improve knowledge of the technology, systems, procedures, and policies of UM IT in order to provide excellent support
  • Experience as an escalation point above base-level tech support
About IT and UM

Information Technology (IT) is a campus service organization that provides computing and communication resources in support of the instructional, research, administrative, and public service activities of UM. IT maintains and operates complex information systems to support the University's administrative activities and offers a variety of technology support services to assist the University in using the resources and services that IT is responsible for providing. Client Experience is responsible for a variety of client support services including contracted support services, the UM IT Help helpdesk, accessibility technologies, software licensing, and computer lab management.

The University of Montana is flagship, research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, please visit the links below.

Position Details

Position Title: Computer Support Specialist I

Position Number: NEW

Department: Information Technology

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday

8:00 am to 5:00 pm, 12 months/year, with flexibility for

special projects.

Salary: $19.15/hr

Current employee’s rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan, email the Compensation Department .

Union Affiliation: FOCUS-MFPE

Probationary Period: Six months minimum

Benefits Include : Insurance package, mandatory retirement plan, partial tuition

waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Priority Application Deadline: Sunday, November 27, 2022 by 11:59 PM (Mountain Time)

Complete applications received by this date will be guaranteed consideration. Application will remain open until position is filled. Please submit the following application materials** via the UM Jobs portal and by clicking "New Resume/CV" button. Please do not apply through*.

To receive full consideration, candidates are required to submit all of the following materials

A complete application Includes:

  1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
  2. Detailed Resume – listing education and describing work experience
  3. Professional References – names and contact information for three (3) professional references

* Applying through or easy apply through may result in submission of an incomplete application. Applications may be removed from full consideration if they are not complete with materials listed above under the "How to Apply" section. It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above.

** Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular

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