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Senior Technical Architect (Working Title: CRM Administrator)

Employer
University of Mississippi
Location
Mississippi, United States
Salary
Salary Not Specified
Date posted
Nov 10, 2022

Job Details





Definition of Class

The University of Mississippi has an opening on the Application Development and Integration team for a CRM Administrator. This position will architect technical solutions as well as operate as a working technical lead for the campus CRM while mentoring and helping review configurations made by junior staff. This position will be part of the team supporting the campus CRM.

Below is a sample of the management and configuration tools that will be used by this position.

Salesforce, TargetX, Pardot, Informatica, Atlassian JIRA, Agile Scrum

Examples of Work Performed
  • Meets with functional users to understand needs and translate to technical requirements and “user stories”.
  • Explores technical options and determines the viability of various technical approaches.
  • Gather/create/capture requirements for additions or changes to the application that are prioritized with leadership.
  • Monitor contract timelines and assist in license count discussions and planning for relevant SaaS and CRM services.
  • Manage relationships with various SaaS providers from implementation through maintenance of product lifecycles.
  • Guide departmental leads in best practices with a single instance to ensure safe and intentional collaboration within the platform.
  • Lead user acceptance testing (UAT) for each new release of the application.
  • Conducts checkpoint meetings and implements quality control measures.
  • Performs related or similar duties as required or assigned.
  • Enhances skillsets as necessary to perform responsibilities.
Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

  1. Serves as overall technical lead to provide architect technical solutions across multiple functional areas and system environments.
  2. Partners with campus constituents to communicate needs, articulate requirements and drive technical solutions to successful completion.


Minimum Education/Experience

Education:
Bachelor's degree in Computer Science, MIS or a related field from an accredited college or university.

AND

Experience:
Seven (7) years experience related to the above described duties.

Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

Salary/Wage Information
To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement
The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Company

Ole Miss II

Founded in 1848, The University of Mississippi, affectionately known to alumni, students and friends as Ole Miss, is Mississippi's flagship university. Included in the elite group of R-1: Doctoral Universities - Highest Research Activity by the Carnegie Classification, it has a long history of producing leaders in public service, academics and business. With more than 24,000 students, Ole Miss is the state's largest university and is ranked among the nation's fastest-growing institutions. Its 15 academic divisions include a major medical school, nationally recognized schools of accountancy, law and pharmacy, and the Sally McDonnell Barksdale Honors College, renowned for a blend of academic rigor, experiential learning and opportunities for community action. The University of Mississippi embraces diversity and inclusion as core values and seeks to empower all members of the University community.

The university’s path to becoming the flagship university it is today has been marked by two decades of accelerated growth and prosperity. Student enrollment at UM has increased over 40 percent over the past seven years — illustrating the growing reputation and national draw of the university. We were the 10th-fastest growing university among public doctoral institutions over the period of 2005–2015. Over the past few years, the university has instituted dynamic new academic programs and greatly expanded its campuses with the completion of multiple major construction projects.  The 2018 U.S. News & World Report annual rankings of Best (Undergraduate) Colleges and Universities ranked the University of Mississippi No. 73 in the Top Public National Universities category.  The rankings reflect 15 indicators of academic excellence, including faculty resources, financial resources, and undergraduate academic reputation.  In 2016, indicating a major milestone, the university was elevated to the Carnegie R1 Highest Research Activity classification — placing it in the top 2.5 percent of colleges and universities nationwide. 

For ten consecutive years, The University of Mississippi has been voted by our staff as one of the great colleges to work for in the Chronicle of Higher Education’s survey, and has been widely recognized as one of the most beautiful campuses in America by Newsweek, the Princeton Review and USA Today. Sometimes called the “Cultural Mecca of the South,” Oxford has been the home of William Faulkner, John Grisham, Willie Morris, Barry Hannah and many more outstanding writers. In recent years, it has become known for its award-winning chefs and restaurateurs. Oxford is often recommended by many publications as a bucket list place to visit.

We build leaders, serve our community and our neighbors, and compete to win. We are a literary mecca, a research center, a launchpad for careers across the professions, a home away from home, and so much more. We are Ole Miss.

Committed to recruiting and retaining a diverse and talented workforce, the university offers competitive salaries and benefits, an extensive support network, and above all, an enriching and highly collaborative community that is deeply passionate about our vision for higher education and public service.

The University of Mississippi offers exciting opportunities for career development and continuous learning. Every day is different, with new ideas, challenges, and benefits just around the corner—no matter which department you’re a part of. It’s an exciting place to build a meaningful career at any level.

Our University, like all institutions, is only as strong as our people. Our faculty, staff, and students represent an exceptional group of people with a rich diversity of talents and backgrounds. There’s no better place to start a great career than in Oxford, Mississippi.

Ole Miss

 

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