Lead End User Support Technician

Lead End User Support Technician

Administrative & Residential Information Technology

University of California, Santa Barbara

Summary of Job Details:

Under the direction of the Associate Director, End User Support Group, the Lead End User Support Technician delivers end user services to all users in the Housing, Dining, & Auxiliary Enterprises organizations, as well as the department of Human Resources. Provides technical leadership in windows system administration and support, information system implementation and support, systems analysis, network management, programming, report creation and generation, and troubleshooting. Scope of support includes all areas of Housing, Dining, & Auxiliary Enterprises organizations, as well as the department of Human Resources. Related duties include request management, resolution, and escalation of customer requests through completion. This includes installation, configuration, and troubleshooting of local network connections, desktop computers, thin client devices, printers, desktop software and line of business systems. The Lead End User Support Technician provides strategic input to management in the areas of end user support technologies. Works collaboratively with department, division and campus colleagues and serves as backup for other members of the Housing, Dining, & Auxiliary Enterprises IT support team. Maintains an advanced technical understanding of current Windows operating system, office productivity software, and standardized workstation to provide tier two support to Admin Services IT technical staff. Maintains regular end user communication with strong ability to maintain effective client and colleague rapport. The End User Support Group provides support for standardized desktops, administrative information systems, database systems, and software applications utilized by UCSB Division of Administrative Services, with a focus on aligning IT services with the needs of business based upon an understanding of ITIL practices.

Required Qualifications:

• BS/BA degree or equivalent combination of experience and training. 

• 4-6 years experience providing technical leadership in windows system administration and support, information system implementation and support, systems analysis, network management, patch management, and troubleshooting.

Special Conditions of Employment:

• Maintain a valid CA driver's license, a clean DMV record and enrollment in DMV Pull-Notice Program.

• Satisfactory criminal history background check.

• UCSB is a Tobacco-Free environment.

Pay Rate/Range:  $72,340.39/yr.- $100,827.78/yr.

Days/Hours: Monday - Friday 8:00am - 5:00pm

Benefits Eligibility: Full Benefits 

The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application review begins: 11/29/2022

Apply online at https://jobs.ucsb.edu

Job #45355