Employee Alumni Relations Manager

Position Summary:

The Employee Alumni Relations Manager will assist with the development of strategic goals, and provide leadership in executing the strategic plan, coordination, and daily operations of our Employee Alumni program. The objectives of this program are to cultivate relationships with former employees as brand ambassadors and talent acquisition sources. Working in close collaboration with the Human Resources department as well as the Student Services and Alumni Engagement teams at National University, this position will develop and promote engagement opportunities to support these relationship building efforts, implement effective data management tools and processes, and support employee transitions out of our organization.

Essential Functions:

• Develop strategic and tactical plans for driving employee alumni relations strategy. This should consider brand, culture, people, recruiting, external relationships, and business development, among other items.
• Collaborate with HR Business Partners, HR Service Center, and HR Leadership Team on employee offboarding, including exit survey administration, to measure health of organizational culture, perception of brand and services, employee experience, and interest in potential alumni engagement.
• Build processes to enhance outreach, communication and engagement between National University/Systems and alumni.
• Identify opportunities to strengthen talent acquisition, brand awareness, and market presence.
• In collaboration with Marketing, Communications, and Human Resources, develop, manage, and execute the design, implementation and administration of alumni relations programs/activities through the effective use of communications and events. This includes partnerships, engagement opportunities, targeted communications, networks and community/civic relationships with alumni.
• Serve as the primary contact for and driver of day-to-day strategy implementation, content development and employee alumni pipeline management.
• Handle input and requests from alumni, manages and inputs data, contributes to data analysis, measures results and evaluates accomplishments.
• Manage, maintain, and improve employee alumni data, including analysis of membership, engagement, interests, referrals, rehires, and brand advocacy efforts.
• Manage, track and monitor program expenditures for strategic initiative to operate within approved guidelines and monitors key performance indicators.
• Participates in cross-functional improvement teams.

Supervisory Responsibilities: None

Requirements:

Education & Experience

• Bachelor’s degree, preferably with a concentration in Human Resources, Business Administration, Marketing, Communications, or a related field is required; Master’s preferred.
• Five years relevant experience in HR or talent acquisition.
• 2-3 years relevant experience in alumni relations, community relations, or related experience.
• Experience in development or marketing, preferred.
• Professional certification such as SHRM-CP, PHR, SHRM-SCP, or SPHR is highly preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities and education will be considered for minimum qualifications.

Technical / Functional Skills

• Working knowledge of federal, state and local labor laws.
• Strong communication and interpersonal skills with diverse individuals, including current and alumni employees, faculty, administrators, NU leadership, and external stakeholders.
• Demonstrated success in building relationships with peers, functional partners and/or external partners to accomplish business objectives.
• Possess strategic, analytical, organizational and technical abilities.
• Possesses the experience and skills to handle complex, high-risk items with minimal oversight.

Competencies

• Ability to work effectively at all levels of the organization.
• Ability to cultivate relationships with key constituents.
• Excellent verbal and written communication skills.
• Project management or event management skills.
• Change management skills.
• Strong collaboration and teamwork skills.
• Strong business acumen.
• Strong analytical and problem-solving skills.
• Ability to use empathetic listening skills, communicate with clarity, and maintain an attitude that conveys respect, integrity and resourcefulness.
• Ability to maintain and build strong positive working relationships with alumni employees, colleagues, faculty, staff, administrators, students and the general public.

Travel: Some car travel required to visit multiple locations.

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.