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Systems and Reporting Support Specialist

Job Details

Posting Details

Position Information

Position Title

Systems and Reporting Support Specialist

About this Opportunity

The Office of the Registrar is looking for candidates who are thoughtful, forward-thinking, equity-minded and energized by the prospect of being part of a dynamic team dedicated to helping grow our organization.

Inclusive Excellence Statement

At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Benefits and Community

https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:

https://www.bsu.edu/about/live-near-your-work

FLSA

Exempt

Hrs/Week

40

Length of Assignment

Full-Time At-Will

Position Function

The Systems and Reporting Support Specialist will provide comprehensive support for the enhancement, development, and implementation of technology solutions critical to the University mission. This includes the provision of exceptional support for all Registrar functions. Reporting to the Student Systems and Reporting Analyst, this position will execute several key functions including troubleshooting and resolving issues related to the Ellucian Banner and associated third-party systems, creating reports to inform business practice, and managing the security administration for several technical solutions. The Systems and Reporting Support Specialist will participate in business process review, proposing alternative solutions to enhance the efficiency and effectiveness of the office. Additionally, this position will maintain inventory and develop an upgrade schedule that supports the hardware, software and products necessary to the Office of the Registrar staff. The successful incumbent must exhibit a strong ability to communicate with multiple stakeholders and will create documentation, perform training and provide general support for all systems associated with Office of the Registrar functions. The incumbent will collaborate closely with internal and external stakeholders including Office of the Registrar, central IT, administrative staff, faculty, and third-party vendors and will be critical in developing a comprehensive Registrar’s Office that can support the University.

Minimum Education

Associate’s degree plus a combination of education or experience in IT/technology equivalent to 2 years. Or, High School diploma or GED plus a combination of education or experience in IT/technology equivalent to 4 years.

Minimum Experience

At least two years of experience in business operation/reporting with a track record of increasing experience and responsibilities.

Minimum Other

Strong problem solving skills; ability to develop and maintain complex SQL queries; proven management skills with the ability to manage multiple tasks, communicate project status and provide leadership/direction for an implementation process; programming skills with Banner-related products.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Preferred Experience

Strong knowledge of enterprise reporting tools; experience in troubleshooting applications and processes.

Preferred Other

Pre-Employment Screening

Requires successful completion of a background check.

Position Title(s) Supervised

None.

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

There's more to discover IN Indiana! Visit the following link to learn more:

IN Indiana

Department

Office of the Registrar:155510

Department Information

The minimum salary for this position is $55,000.

Department Email or Phone Number

registrar@bsu.edu

Duties & Responsibilities

Ranking

1

Job Duty

Support the operations of the Office of the Registrar through in-depth understanding of technical and functional processes. Work with subject-matter experts to troubleshoot and develop comprehensive solutions with systems and processes.

Ranking

2

Job Duty

Provide technical support to various operations within the Registrar’s Office, including but not limited to; registration, graduation, transcript production, records management, scheduling and classroom utilization, and student/academic curriculum.

Ranking

3

Job Duty

Design, produce and validate reports using report writing software, primarily focused in relational databases, having an intermediate understanding of how different data elements interact from various data sources including data warehouse, Excel, text files and other proprietary tables and databases.

Ranking

4

Job Duty

Manage the 25Live system, including SIS integration, administration, and processes related to classroom space allocation and utilization reporting.

Ranking

5

Job Duty

Develop and provide training documentation for end users of systems supported by the Office of the Registrar Develop and provide training documentation for end users of systems supported by the Office of the Registrar, including but not limited to job aids, in person training, and web site resources.

Ranking

6

Job Duty

Perform security administration for Ellucian Banner Student, Degree Works, College Net 25Live, and related systems; including routine security management and regular system access audits.

Ranking

7

Job Duty

Provide secondary technical support for the Ellucian Banner SIS, Degree Works, Watermark Curriculum Strategy, 25Live system and related systems.

Ranking

8

Job Duty

Develop automated processes to eliminate manual procedures ensuring improved quality, increased accuracy and reduces processing time.

Ranking

9

Job Duty

Assist Registrar’s Office staff with troubleshooting of all programs associated with Office of the Registrar duties; maintain technology inventory and create and schedule upgrades to technology and provide inventory control support.

Ranking

10

Job Duty

Maintain a basic understanding of all Office of the Registrar functions to provide backfill support as needed.

Ranking

11

Job Duty

Perform other related duties as assigned.

Posting Detail Information

Posting Number

202201167P

Number of Vacancies

1

Desired Start Date

01/03/2023

Position End Date (if temporary)

Open Date

11/08/2022

Applications Accepted Through Date

12/05/2022

Open Until Filled

No

Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please explain below what interests you about this position and why you would be great at performing the duties involved with it.

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Undergraduate Transcripts
  2. Master's Transcripts


Company

Ball State

Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students

Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.

 

We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!

The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay. 

Ball State II

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