Systems and Reporting Support Specialist
- Employer
- Ball State University
- Location
- Indiana, United States
- Salary
- Salary Not Specified
- Date posted
- Nov 8, 2022
Job Details
Position Information
Position Title
Systems and Reporting Support Specialist
About this Opportunity
The Office of the Registrar is looking for candidates who are thoughtful, forward-thinking, equity-minded and energized by the prospect of being part of a dynamic team dedicated to helping grow our organization.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Exempt
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
The Systems and Reporting Support Specialist will provide comprehensive support for the enhancement, development, and implementation of technology solutions critical to the University mission. This includes the provision of exceptional support for all Registrar functions. Reporting to the Student Systems and Reporting Analyst, this position will execute several key functions including troubleshooting and resolving issues related to the Ellucian Banner and associated third-party systems, creating reports to inform business practice, and managing the security administration for several technical solutions. The Systems and Reporting Support Specialist will participate in business process review, proposing alternative solutions to enhance the efficiency and effectiveness of the office. Additionally, this position will maintain inventory and develop an upgrade schedule that supports the hardware, software and products necessary to the Office of the Registrar staff. The successful incumbent must exhibit a strong ability to communicate with multiple stakeholders and will create documentation, perform training and provide general support for all systems associated with Office of the Registrar functions. The incumbent will collaborate closely with internal and external stakeholders including Office of the Registrar, central IT, administrative staff, faculty, and third-party vendors and will be critical in developing a comprehensive Registrar’s Office that can support the University.
Minimum Education
Associate’s degree plus a combination of education or experience in IT/technology equivalent to 2 years. Or, High School diploma or GED plus a combination of education or experience in IT/technology equivalent to 4 years.
Minimum Experience
At least two years of experience in business operation/reporting with a track record of increasing experience and responsibilities.
Minimum Other
Strong problem solving skills; ability to develop and maintain complex SQL queries; proven management skills with the ability to manage multiple tasks, communicate project status and provide leadership/direction for an implementation process; programming skills with Banner-related products.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Preferred Experience
Strong knowledge of enterprise reporting tools; experience in troubleshooting applications and processes.
Preferred Other
Pre-Employment Screening
Requires successful completion of a background check.
Position Title(s) Supervised
None.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Office of the Registrar:155510
Department Information
The minimum salary for this position is $55,000.
Department Email or Phone Number
registrar@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Support the operations of the Office of the Registrar through in-depth understanding of technical and functional processes. Work with subject-matter experts to troubleshoot and develop comprehensive solutions with systems and processes.
Ranking
2
Job Duty
Provide technical support to various operations within the Registrar’s Office, including but not limited to; registration, graduation, transcript production, records management, scheduling and classroom utilization, and student/academic curriculum.
Ranking
3
Job Duty
Design, produce and validate reports using report writing software, primarily focused in relational databases, having an intermediate understanding of how different data elements interact from various data sources including data warehouse, Excel, text files and other proprietary tables and databases.
Ranking
4
Job Duty
Manage the 25Live system, including SIS integration, administration, and processes related to classroom space allocation and utilization reporting.
Ranking
5
Job Duty
Develop and provide training documentation for end users of systems supported by the Office of the Registrar Develop and provide training documentation for end users of systems supported by the Office of the Registrar, including but not limited to job aids, in person training, and web site resources.
Ranking
6
Job Duty
Perform security administration for Ellucian Banner Student, Degree Works, College Net 25Live, and related systems; including routine security management and regular system access audits.
Ranking
7
Job Duty
Provide secondary technical support for the Ellucian Banner SIS, Degree Works, Watermark Curriculum Strategy, 25Live system and related systems.
Ranking
8
Job Duty
Develop automated processes to eliminate manual procedures ensuring improved quality, increased accuracy and reduces processing time.
Ranking
9
Job Duty
Assist Registrar’s Office staff with troubleshooting of all programs associated with Office of the Registrar duties; maintain technology inventory and create and schedule upgrades to technology and provide inventory control support.
Ranking
10
Job Duty
Maintain a basic understanding of all Office of the Registrar functions to provide backfill support as needed.
Ranking
11
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202201167P
Number of Vacancies
1
Desired Start Date
01/03/2023
Position End Date (if temporary)
Open Date
11/08/2022
Applications Accepted Through Date
12/05/2022
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please explain below what interests you about this position
and why you would be great at performing the duties involved with
it.
(Open Ended Question)
Required Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
- Master's Transcripts
Company
Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students
Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.
We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!
The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.
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