Quality Assurance Instructional Designer, Senior
NAU aims to be the nation's preeminent engine of opportunity,
vehicle of economic mobility, and driver of social impact by
delivering equitable postsecondary value in Arizona and
- This position has the option to work in-person at the Flagstaff
Mountain campus, remote within Arizona only, or hybrid with or
without accommodation. Depending on remote work option, it may
involve travel to the Flagstaff office.
- A cover letter highlighting your qualifications for the
position, a resume, and three professional references must be
included with the application. References will not be contacted
Under the supervision of the Director of e-Learning, Instructional
Designer, Seniors generally consult and collaborate with faculty
and staff to design, produce, and support high-quality,
instructionally effective courses to be delivered in-person,
online, blended, and in adaptive learning formats. The
Instructional Designer, Seniors also support the design of
in-person and online workshops for faculty on pedagogy, adult
learning, course design methods, and use of and application of
educational technology. The Instructional Designer, Seniors are
expected to keep abreast of current research, trends, and practices
in instructional design and educational technology in higher
education. These positions generally draw on pedagogical expertise,
creativity, and other relevant experiences to partner with subject
matter experts to design, plan and deliver technology-enhanced
learning resources and courses to promote student engagement and
retention and support the mission of the university.
This position specifically focuses on quality assurance for the
Instructional Design team. The Quality Assurance Instructional
Designer, Senior (QA ID, Sr.) is responsible for the preservation
of high-quality online courses. Focusing on fully online courses,
but also supporting courses that use the internet for periodic
instruction, the QA ID, Sr. is responsible for the review of all
fully online courses according to an established review schedule.
Additionally, the QA ID, Sr will review new courses to proactively
address course design and to ensure courses are aligned with the
NAU course template. Finally, the QA ID, Sr may be involved in the
problem solving and direct technical and design work necessary to
correct issues that arise while the course is being taught.
Quality Review - 50%
- Reviews all courses at least every three years to ensure
courses are current, designed with current NAU templates and are
using pedagogy and instruction techniques that are current and
effective. Reviews courses more frequently upon request by
instructor or Chair.
- Design and implement valid metrics to assess student learning
- Reviews instructor guides to ensure support links, training
materials and NAU policies are working and current.
- Oversees student worker checks on each online course at the
start of each semester. If courses are not complete and ready for
delivery, communicates with faculty and chairs to work proactively
to ensure all instruction is ready for use at the start of the
- Ensures Master Course Backups are created so that courses can
be reverted to original if undesirable changes are made. Changes
that are appropriate will be applied to the Master Course Shell
after a complete review is completed.
- May also review non-credit continuing education courses and
- Search for problematic courses and prioritize for review.
Project Management - 15%
- Documents projects, setting milestones and generating progress
- Works with project team to keep projects on track. Communicates
delays and issues with plan to remediate impacts created.
Course Design - 10%
- Partner with faculty and Instructional Design and Support
(ID&S) staff to design engaging and instructionally effective
courses and other instructional resources.
- Utilizes NAU templates to ensure consistent course design.
- Creates and maintains instructor guides (hidden from students)
that include links to support services, training tutorials, best
practices and NAU policies.
- Ensures courses are compliant with the Americans with
Disabilities Act and other pertinent design regulations and best
Training - 10%
- Design, create and lead in-person and online workshops for
faculty on pedagogy, adult learning and course design methods.
- Monitors faculty completion of mandatory Teaching Online@NAU training. Creates reports and
communicates with faculty and chairs regarding non-compliance.
Faculty Support - 10%
- Proactively responds to assigned ServiceNow tickets, reaching
out to faculty clients to help resolve problems in existing
Other - 5%
- Perform other duties as assigned.
- Bachelor's Degree in Education, Instructional Design or related
- 3-5 years of online teaching and/or course design
- Any combination of relevant education and experience may be
substituted for the educational requirement on a year-for-year
- Master's degree in education, education technology or
- Experience in higher education, with special preference to
those with online course design and teaching.
Knowledge, Skills, & Abilities
- Advanced knowledge and understanding of student learning
outcomes, and skill in designing and implementing valid metrics to
assess those outcomes.
- Advanced knowledge of higher education in the areas of
instructional design, educational technology, or effective
teaching, especially as it pertains to online instructional best
- Advanced knowledge of university and college curriculum content
- Experience with personalized learning (PL) and competency-based
education (CBE) programs.
- Familiarity with adaptive courseware products.
- Workforce development experience.
- Working knowledge of the learning styles and needs of adult
- Familiarity with fee-based non-credit continuing education
programs and offerings.
- Advanced skills in instructional design, development, and
- Skill in prioritizing and completing multiple tasks of varying
complexity and urgency in a timely and efficient manner.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint,
- Proficiency with the Google Apps for Education and/or Microsoft
- Experience with LMS systems such as Blackboard, Canvas,
Brightspace, and Moodle.
- Experience with Project Management tools such as
- Working knowledge of HTML and web design UI/UX, with basic
understanding of cascading style sheets (CSS) in order to review
course design for effectiveness.
- Advanced skill with Photoshop, Illustrator, and/or other
graphic manipulation tools.
- Advanced skill with video editing tools such as Camtasia, Adobe
Premiere, ScreenCast-O-Matic, iMovie, etc.
- Advanced skill with ADA and WCAG accessibility guidelines.
- Establishes and maintains effective working relationships.
- Communicates effectively, both verbally and in writing.
- Promotes a diverse, inclusive environment.
Northern Arizona University requires satisfactory results for the
following: a criminal background investigation, an employment
history verification and a degree verification (in some cases)
prior to employment. You may also be required to complete a
fingerprint background check. Additionally, as an employer in the
state of Arizona, NAU is required to participate in the federal
E-Verify program that assists employers with verifying new
employees' right to work in the United States. Finally, each year
Northern Arizona University releases an Annual Security Report
. The report is a result
of a federal law known as the Clery Act. The report includes Clery
reportable crime statistics for the three most recent completed
calendar years and discloses procedures, practices and programs NAU
uses to keep students and employees safe including how to report
crimes or other emergencies occurring on campus. In addition, the
Fire Safety Report
is combined with the Annual
Security Report for the NAU Flagstaff Mountain Campus as this
campus has on-campus student housing. This report discloses fire
safety policies and procedures related to on-campus student housing
and statistics for fires that occurred in those facilities. If you
would like a free paper copy of the report, please contact the
NAUPD Records Department at (928) 523-8884 or by visiting the
department at 525 E. Pine Knoll Drive in Flagstaff.
Anticipated salary range is $54,779 - $68,474. Annual salary
commensurate with candidate's qualifications and related
This position is exempt from the overtime provisions of the Fair
Labor Standards Act (FLSA) and therefore will not earn overtime or
compensatory time for additional time worked.
This is a Classified Staff (CLS) position. NAU offers an excellent
benefit package including generous health, dental and vision
insurance; participation in the Arizona State Retirement System;
paid vacation and 10 holidays per year; and tuition reduction for
employees and qualified dependents. More information on benefits at
NAU is available on the Human Resources benefits website
. Classified Staff
employees are in a probationary status for their first six months
at NAU. NAU is a tobacco and smoke-free campus. Employees offered a
position will be eligible for state health plans (including NAU's
BCBS Plan). New employees are eligible for benefits
on the first day of the
pay period following their enrollment, after their employment date.
Employees will have 31 days from their start date to enroll in
benefits. Additionally, new employees will begin participating in
the Arizona State Retirement System, and the long-term disability
coverage that accompanies it, on the first of the pay period
following 6 months after the new employee's start date.
Learning and Development
Your career at Northern Arizona University includes the opportunity
for professional development. New
employee on-boarding training
includes courses to be completed
within the first 30 days.
NAU will not provide any U.S. immigration support or sponsorship
for this position.
January 3, 2023 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on
this page. You must submit your application by clicking on the
"Submit" button by midnight of the application deadline. If you
need assistance completing your application there are instructions
available on the Human Resources website
or in person in the
Human Resources Department located in Building 91 on the NAU Campus
- on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable
accommodation to participate in the hiring process, please contact
the Disability Resources Office at 928-523-8773, DR@nau.edu
, or PO Box 5633, Flagstaff AZ
Equal Employment Opportunity
Northern Arizona University is a committed Equal
Opportunity/Affirmative Action Institution. Women, minorities,
veterans and individuals with disabilities are encouraged to apply.
NAU is responsive to the needs of dual career couples.
Know Your Rights Poster and Supplements
NAU is an Employer of National Service. AmeriCorps, Peace Corps,
and other National Service alumni are encouraged to apply.
To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=606783&PostingSeq=1