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Quality Assurance Instructional Designer, Senior

Northern Arizona University
Arizona, United States
Salary Not specified
Posted Date
Nov 7, 2022

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Quality Assurance Instructional Designer, Senior

Location: E-Learning Center
Regular/Temporary: Regular
Job ID: 606783
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

  • This position has the option to work in-person at the Flagstaff Mountain campus, remote within Arizona only, or hybrid with or without accommodation. Depending on remote work option, it may involve travel to the Flagstaff office.
  • A cover letter highlighting your qualifications for the position, a resume, and three professional references must be included with the application. References will not be contacted without permission.

Job Description

Under the supervision of the Director of e-Learning, Instructional Designer, Seniors generally consult and collaborate with faculty and staff to design, produce, and support high­-quality, instructionally effective courses to be delivered in-person, online, blended, and in adaptive learning formats. The Instructional Designer, Seniors also support the design of in­-person and online workshops for faculty on pedagogy, adult learning, course design methods, and use of and application of educational technology. The Instructional Designer, Seniors are expected to keep abreast of current research, trends, and practices in instructional design and educational technology in higher education. These positions generally draw on pedagogical expertise, creativity, and other relevant experiences to partner with subject matter experts to design, plan and deliver technology-enhanced learning resources and courses to promote student engagement and retention and support the mission of the university.

This position specifically focuses on quality assurance for the Instructional Design team. The Quality Assurance Instructional Designer, Senior (QA ID, Sr.) is responsible for the preservation of high-quality online courses. Focusing on fully online courses, but also supporting courses that use the internet for periodic instruction, the QA ID, Sr. is responsible for the review of all fully online courses according to an established review schedule. Additionally, the QA ID, Sr will review new courses to proactively address course design and to ensure courses are aligned with the NAU course template. Finally, the QA ID, Sr may be involved in the problem solving and direct technical and design work necessary to correct issues that arise while the course is being taught.

Quality Review - 50%
  • Reviews all courses at least every three years to ensure courses are current, designed with current NAU templates and are using pedagogy and instruction techniques that are current and effective. Reviews courses more frequently upon request by instructor or Chair.
  • Design and implement valid metrics to assess student learning outcomes.
  • Reviews instructor guides to ensure support links, training materials and NAU policies are working and current.
  • Oversees student worker checks on each online course at the start of each semester. If courses are not complete and ready for delivery, communicates with faculty and chairs to work proactively to ensure all instruction is ready for use at the start of the semester.
  • Ensures Master Course Backups are created so that courses can be reverted to original if undesirable changes are made. Changes that are appropriate will be applied to the Master Course Shell after a complete review is completed.
  • May also review non-credit continuing education courses and other offerings.
  • Search for problematic courses and prioritize for review.

Project Management - 15%
  • Documents projects, setting milestones and generating progress reports.
  • Works with project team to keep projects on track. Communicates delays and issues with plan to remediate impacts created.

Course Design - 10%
  • Partner with faculty and Instructional Design and Support (ID&S) staff to design engaging and instructionally effective courses and other instructional resources.
  • Utilizes NAU templates to ensure consistent course design.
  • Creates and maintains instructor guides (hidden from students) that include links to support services, training tutorials, best practices and NAU policies.
  • Ensures courses are compliant with the Americans with Disabilities Act and other pertinent design regulations and best practices.

Training - 10%
  • Design, create and lead in-person and online workshops for faculty on pedagogy, adult learning and course design methods.
  • Monitors faculty completion of mandatory Teaching Online@NAU training. Creates reports and communicates with faculty and chairs regarding non-compliance.

Faculty Support - 10%
  • Proactively responds to assigned ServiceNow tickets, reaching out to faculty clients to help resolve problems in existing courses.

Other - 5%
  • Perform other duties as assigned.

Minimum Qualifications

  • Bachelor's Degree in Education, Instructional Design or related field AND
  • 3-5 years of online teaching and/or course design experience.
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Master's degree in education, education technology or instructional design.
  • Experience in higher education, with special preference to those with online course design and teaching.

Knowledge, Skills, & Abilities

  • Advanced knowledge and understanding of student learning outcomes, and skill in designing and implementing valid metrics to assess those outcomes.
  • Advanced knowledge of higher education in the areas of instructional design, educational technology, or effective teaching, especially as it pertains to online instructional best practices.
  • Advanced knowledge of university and college curriculum content and requirements.
  • Experience with personalized learning (PL) and competency-based education (CBE) programs.
  • Familiarity with adaptive courseware products.
  • Workforce development experience.
  • Working knowledge of the learning styles and needs of adult learners.
  • Familiarity with fee-based non-credit continuing education programs and offerings.

  • Advanced skills in instructional design, development, and implementation.
  • Skill in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Proficiency with the Google Apps for Education and/or Microsoft Teams.
  • Experience with LMS systems such as Blackboard, Canvas, Brightspace, and Moodle.
  • Experience with Project Management tools such as
  • Working knowledge of HTML and web design UI/UX, with basic understanding of cascading style sheets (CSS) in order to review course design for effectiveness.
  • Advanced skill with Photoshop, Illustrator, and/or other graphic manipulation tools.
  • Advanced skill with video editing tools such as Camtasia, Adobe Premiere, ScreenCast-O-Matic, iMovie, etc.
  • Advanced skill with ADA and WCAG accessibility guidelines.

  • Establishes and maintains effective working relationships.
  • Communicates effectively, both verbally and in writing.
  • Promotes a diverse, inclusive environment.

Background Information

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Anticipated salary range is $54,779 - $68,474. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

January 3, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773,, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit


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