Senior Business Analyst - Records and Enrollment

To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer. The College has a strong commitment to achieving diversity among faculty and staff, and strongly encourages women and members of underrepresented groups to apply.

Job Title: Senior Business Analyst - Records and Enrollment
Job Category: AFT
Post Date:
Close Date:
For non-unit positions, salary commensurate with experience and is accompanied by a competitive benefits package.

Position Summary:

The Office of Records and Registration is seeking a full time Senior Business Analyst for Records and Enrollment. The position reports to the Associate Director for Records and Enrollment, and is a key member of the Records and Enrollment team. The Senior Business Analyst (SBA) supports the Records and Enrollment Team in researching, documenting, and implementing best practices for student records and student enrollment, and in designing and executing end-user training initiatives for students, faculty, and staff.

Responsibilities Include:

• Work collaboratively with the Associate Director to maintain setup in the Peoplesoft student records module (PAWS); to research, propose, and test enhancements within the module; as well as to test and validate PAWS integration with other campus software – including, most notably, the upcoming integration project with Civitas Scheduling and Registration.
  
  
• Assist in planning and crafting communication and training materials for campus-wide use, including assisting with web-page edits and maintenance through Wordpress; creating and updating Qualtrics-based office forms; and monitoring Ivy Chatbot activity.
  
  
• Independently maintain and document a number of student records business processes, including batch processes for Term Activation, Student Groups, Term Honors/Dean’s List, and GPA recalculation.
  
  
• Serve as a liaison to TCNJ’s Information Technology teams, working across divisions to maintain, secure and upgrade PAWS. Coordinates testing both for scheduled Peoplesoft upgrades, as well as independent enhancements and customizations to the Student Records module.
  
  
• Receive PAWS security and access requests through email, phone, and the IT ticket system; review such requests and determine appropriate level of access before re-routing the request as needed. Serve as a first point of contact for troubleshooting requests, responding to and/or triaging inquiries.
  
  
• Occasionally provide transactional support to the team in high-volume periods, such as assisting with student enrollment for new first-year students. Additional tasks or projects may be assigned to support the day-to-day functions of the office.
  
  

Minimum Requirements:

• A Bachelor's degree.
  
  
• Strong customer service in a technology-based environment.
  
  
• Strong analytical skills.
  
  
• Proven ability to work both independently and as a team member.
  
  
• Ability to successfully engage in multiple initiatives simultaneously.
  
  
• Strong administrative and organizational skills including use of technology and web-based applications, and ability to learn new skills.
  
  

About the Office of Records and Registration:

Through innovation, teamwork, and accountability, the Office of Records and Registration strives to provide excellent standards of effective and efficient service and satisfaction. In order to accomplish this mission, our office is committed to ensuring the integrity of the TCNJ degree, and dedicated to working in partnership with faculty and staff to uphold college policies in an equitable fashion. We foster an environment for students, alumni, faculty, staff and our community constituency that promotes the realization of the College’s shared values and core beliefs. The Office's themes include: Leveraging Technology, Improving Services (Business Processes), Improving Advising Resources towards Increasing Retention and Graduation Rates, and Utilizing Information towards Better Decision Making.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications:

• Final offer of employment is contingent upon the successful completion of a background check and reference checks.
• Residency requirement: In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.

About TCNJ

TCNJ is a highly selective institution that has earned national recognition for its commitment to excellence. Founded in 1855, TCNJ has become an exemplar of the best in public higher education and is consistently acknowledged as one of the top comprehensive colleges in the nation. TCNJ currently is ranked as one of the 75 "Most Competitive" schools in the nation by Barron's Profiles of American Colleges and is rated the No. 1 public institution in the northern region of the country by U.S. News & World Report. TCNJ was named the #10 value in public higher education by the Princeton review in 2009 and, in 2006, was awarded a Phi Beta Kappa chapter - an honor shared by less than 10 percent of colleges and universities nationally. A strong liberal arts core forms the foundation for programs offered through TCNJ's seven schools - Arts & Communication; Business; Education; Humanities and Social Sciences; Science; Nursing, Health, and Exercise Science; and Engineering. TCNJ faculty members are teacher-scholars who share a commitment to liberal learning. TCNJ is located within an hour, by train, of New York City and Philadelphia. The College's campus is set on 289 tree-lined acres in suburban Ewing Township and is known for its natural beauty and has 39 major buildings.



Employee Benefits:

As a member of The College of New Jersey Community, you will be a part of an exciting and rewarding public university career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health, welfare, and retirement benefits, including:

• Comprehensive benefit plans covering medical, dental and prescription plans
• Generous leave entitlements program and Energy Savings Program
• Employee Tuition Waiver and Reimbursement Program
• Pension, retirement, and deferred compensation plans, group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program
• Access to extensive learning opportunities

To view a comprehensive list of benefits available to employees, visit our Health Benefits Plans and Programs page to learn more!

Application Instructions:

Qualified candidates should apply online at: careers@tcnj.edu and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable candidate is selected.

SAME Applicants:

If you are applying under the New Jersey "SAME" program, your supporting documents (Schedule A or B letter), resume (CV), as well as the names and contact information for three professional references by the closing date listed above to: same@tcnj.edu . For more information on the SAME program visit their website at: https://nj.gov/csc/same/overview/index.shtml , email: SAME@csc.nj.gov, or call CSC at: 833-691-0404.