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Student Success Specialist

Job Details

Posting Details

Position Information

Position Title

Student Success Specialist

About this Opportunity

The Division of Online and Strategic Learning ( DOSL ) welcomes applications for a Student Success Specialist vacancy. This position provides direct student services, to include but not limited to, recruiting, advising, and administrative support for the delivery of online and blended programs.

Full-time remote work arrangements are available for this position. There will be the potential for flexibility with the expectations to maintain an alternative work schedule outside of the traditional Ball State work hours.


Inclusive Excellence Statement

At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Benefits and Community

https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:

https://www.bsu.edu/about/live-near-your-work

FLSA

Administrative Exemption

Hrs/Week

40

Length of Assignment

Full-Time At-Will

Position Function

Contribute to the success of online and blended students by recruiting and advising for assigned online academic programs, guiding prospective students through the inquiry and admissions process, providing support for students to interpret, understand and meet academic requirements and progress specific to their program of study, support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning goals

Minimum Education

Master’s degree from an accredited institution.

Minimum Experience

One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration).

Minimum Other

Excellent oral and written communication skills; high degree of commitment to customer service; strong focus on detail and task completion; highly organized with good analytical skills; competency in the use of word processing, spreadsheets, database, email and internet applications.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Preferred Experience

Direct experience assisting college-level students; additional years of related experience. Project-based workgroup and/or management experience. Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System.

Preferred Other

Pre-Employment Screening

Requires successful completion of a background check and education verification.

Position Title(s) Supervised

None

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

There's more to discover IN Indiana! Visit the following link to learn more:

IN Indiana

Department

Division of Online & Strategic Learning:173020

Department Information

Full-time remote work arrangements are available for this position There will be the potential for flexibility with the expectations to maintain an alternative work schedule outside of the traditional Ball State work hours.

The salary range for this opportunity is $42,000 – $44,000.


Department Email or Phone Number

mindy.foltz@bsu.edu

Duties & Responsibilities

Ranking

1

Job Duty

Participate with individual, team, and small group projects and efforts that promote best practices in the areas of strategic learning and student success.

Ranking

2

Job Duty

Serve as an academic advisor by providing information and encouragement for students to understand and meet specific degree requirements; review students’ prior coursework and current status to determine specific courses needed for degree completion and develop program specific degree plans.

Ranking

3

Job Duty

Participate in student recruitment, advising, and other success strategies and programs. Participate as directed with any recruitment travel to off-campus sites for promotional activities. Utilize multi-modal tools, and emerging technologies and practices to innovate and discover successful practices.

Ranking

4

Job Duty

Work closely with upper division and departmental advisors to ensure accuracy of information provided to students.

Ranking

5

Job Duty

Remain current on university policies and procedures affecting student and program success.

Ranking

6

Job Duty

Identify, develop, and promote strategies for student retention; support students in monitoring their academic progress; prepare and maintain electronic files; create and utilize report data to identify and address students at risk of not completing program of study.

Ranking

7

Job Duty

Provide customer focused service in working with students, faculty, staff, administrators and stakeholders.

Ranking

8

Job Duty

Utilize the CRM (Customer Relationship Management), Retention Solution, and Appointment Scheduling tools: by maintaining an accurate record; assigning and responding to tasks; recording contact notes; and utilizing reports and communication plans.

Ranking

9

Job Duty

Oversee student employees (when assigned) by planning, assigning, and reviewing appropriate student responsibilities and workload.

Ranking

10

Job Duty

Seek and perform other duties as assigned.

Ranking

11

Job Duty

Maintain regular and predictable attendance.

Posting Detail Information

Posting Number

202201165P

Number of Vacancies

4

Desired Start Date

12/19/2022

Position End Date (if temporary)

Open Date

11/03/2022

Applications Accepted Through Date

11/28/2022

Open Until Filled

No

Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

In the Applicant Documents section of this application, please provide an inclusive excellence statement (500 words or less) describing how you would contribute to the development of a diverse and inclusive learning community at Ball State University through your teaching, research, and/or service. Please include examples of your contributions when possible.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How many completed years of experience have you had working at an institution of Higher Education?

    (Open Ended Question)

  2. * How many completed years of experience have you had working in an online/distance program?

    (Open Ended Question)

  3. * Have you completed/Will you be completing a Master's Degree from an accredited College/University?
    • Yes
    • No
Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. Inclusive Excellence Statement
Optional Documents
  1. Undergraduate Transcripts
  2. Master's Transcripts


Company

Ball State

Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students

Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.

 

We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!

The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay. 

Ball State II

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