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Medical Receptionist

Employer
University of Bridgeport
Location
Connecticut, United States
Salary
Salary Not Specified
Date posted
Nov 4, 2022


The University of Bridgeport is seeking candidates for the position of Medical Receptionist . The Health Sciences Center Medical Receptionist is a benefitted full-time position that is responsible for greeting patients and other visitors, scheduling appointments, answering busy telephones, taking messages, maintaining patient medical records, and following proper front office procedures, in accordance with HIPAA and OSHA guidelines. The Receptionist must maintain a professional demeanor at all times and sets the social climate for the interchange between the patient, healthcare providers, student interns, vendors, and all other staff. Other related duties in addition to those listed in the job description may be required at the discretion of the supervisor. This position will be located in Bridgeport, CT.

The schedule will include some Saturday hours. Flexibility in scheduling is required based on changing clinical service office hours.

MAJOR DUTIES AND RESPONSIBILITIES:
  • Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services are provided.
  • Answer telephone calls to the office, assist callers in a pleasant manner, take accurate and complete messages, and refer callers to appropriate personnel when necessary .
  • Maintain electronic medical records in accordance with established policies and procedures.
  • Retrieve messages from voicemail, retrieve and distribute faxes, filing, photocopying, opening and sorting mail.
  • Collect and reconcile payments/cash drawers (cash, checks, credit card payments) within the EHR in accordance with established policy and procedures.
  • Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities.
  • Maintain the appointment schedule template and communicate changes to appropriate staff and providers.
  • Schedule appointments.
  • Scan medical reports into electronic medical records.
  • Perform other related duties as necessary to support the University of Bridgeport's mission.
SKILLS
  • Accurate keyboarding skills and working knowledge of Microsoft Office applications
  • Knowledge of medical coding/billing, medical terminology and HIPAA and OSHA
  • Excellent interpersonal skills and communication skills; demonstrate willingness to work in a team environment
  • Ability to work with multiple internal and external constituents including patients, staff, faculty, and students.
  • Tact, diplomacy, professional demeanor and a high degree of confidentiality are a must at all times and especially during busy periods and stressful situations.
  • Demonstrate flexibility due to unexpected changes in workload
  • Open to change and willing to learn new skills
  • Excellent organizational, communication, customer service and teamwork skills required.
  • Ability to multi-task is essential.
  • Demonstrate professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, healthcare providers, colleagues, vendors, and other departments to promote continuity of care and services and enhance the image of the teaching clinics to the broader community.
QUALIFICATIONS/ EXPERIENCE
  • High school diploma or equivalent with specialized training in clerical office procedures and three (3) years of medical front office experience required
  • Experience with electronic medical records and practice management software
  • Electronic Medical Record (EMR) experience preferred and working knowledge of Microsoft office applications required.
  • Core philosophy or values consistent with a patient-centered approach to care.
NOTE: The above description is intended to describe the general nature and level of work to be performed by the position. It is not intended to be an exhaustive list of all responsibilities of the position. You will devote your full time and best efforts to the performance of your various job duties and will observe any and all policies, rules and regulations that the University may now have or shall hereafter establish.



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