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Visitor Services Guide

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Position Details

Position Information

Posting date

11/02/2022

Closing date

Open Until Filled

Yes

Position Number

0136000

Position Title

Visitor Services Guide

Department this Position Reports to

Hood Museum of Art

Hiring Range Minimum

$15.75

Hiring Range Maximum

$19.50

SEIU Level

To Be Determined

FLSA Status

Non-Exempt

Employment Category

Regular Full Time

Scheduled Months per Year

12

Scheduled Hours per Week

40

Schedule

Location of Position

Hanover, NH 03755
Hood Museum of Art
6 East Wheelock Street

Remote Work Eligibility?

Onsite only

Is this a term position?

No

If yes, length of term in months.

NA

Is this a grant funded position?

No

Position Purpose

To ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe and secure environment and protecting the museum’s collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.

Description

****Please note this position recently joined Dartmouth’s Service Employees’ International Union. The contract is currently under negotiation, but this position will abide by the contract once it’s executed.****

Required Qualifications - Education and Yrs Exp

High School or equivalency

Required Qualifications - Skills, Knowledge and Abilities

• Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.
• Must have basic computer skills and proficiency with Microsoft Office products.
• At least 1 year of customer service experience.
• Able to stand/walk constantly throughout the day and regularly interact with the public.
• Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.
• Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.
• Must obtain and maintain updated First Aid, CPR and AED training and certification.
• Commitment to diversity and to serving the needs of a diverse population.

Preferred Qualifications

• Bachelor’s degree.
• Knowledge or interest in art.
• Technical aptitude so as to assist visitors with interactive technology throughout the museum.

Department Contact for Cover Letter and Title

Tala Wilson, Visitor Services Manager

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID -19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Quick Link

https://searchjobs.dartmouth.edu/postings/64110

Key Accountabilities

Description

Warmly greets and ensures their availability to all visitors.

Percentage Of Time

15%

Description

Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth.

Percentage Of Time

25%

Description

Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, programming, and the Friends of the Hood Museum of Art. Obtains information from others within the organization, as necessary.

Percentage Of Time

15%

Description

Monitors visitors’ behaviors and investigates and promptly reports anything unusual to a supervisor, including hazards, suspicious activity, and all abnormal situations.

Percentage Of Time

10%

Description

Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection.

Percentage Of Time

10%

Description

Assures the security of the collection by enforcing museum policies in public areas. Reports inconsistencies or damage immediately. Prepares daily report on condition of art, the museum climate, and physical plant.

Percentage Of Time

10%

Description

Ensures visitors’ safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation.

Percentage Of Time

5%

Description

Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed.

Percentage Of Time

5%

Description

Attends training sessions and continues to learn about the collection and exhibitions.

Percentage Of Time

5%

-

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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--

Performs other duties as assigned.
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Talent Acquisition Consultant
    • AbilityJOBS
    • American Library Association
    • CareerBuilder
    • Chronicle of Higher Education
    • Chronicle of Philanthropy
    • Dartmouth College Employment Website
    • Glassdoor
    • Internal Employee Referral
    • HERC
    • Higher Ed Jobs
    • Indeed
    • Inside Higher Ed Jobs
    • LinkedIn
    • National Black MBA Association
    • Recruit Military
    • Prospanica
    • Valley News
    • Other (Please specify below)
    • Handshake
  2. If you answered 'Other' to the above question, please specify here

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents

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