Enrollment Operations Assistant II, Office of Financial Aid & Enrollment Operations

Enrollment Operations Assistant II, Office of Financial Aid & Enrollment Operations

Reports to: Enrollment Operations & Technology Manager 

Location: Remote

Position: Regular, Full-Time
Salary Range: DOE
FLSA Status: Non-Exempt

Join our outstanding employee community! Fielding employees enjoy a friendly and dynamic environment with competitive salaries and excellent benefits which include a 37.5 hour work week, flexible scheduling and workplace, 11 paid holidays, 2 weeks’ paid vacation 1 week paid winter break, medical/dental/vision/life insurances, Flexible Spending and Health Savings Accounts, generous retirement contributions after one year of service, Childcare Assistance, Tuition Assistance, and professional development opportunities for all positions.

Applications will not be considered complete unless both a resume and cover letter are uploaded. Do not use Easy Apply. To apply for this position

Online Application Link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=371bf4c2-8681-458c-8b35-722b1fc8d540&ccId=19000101_000001&jobId=468757&lang=en_US

Fielding Graduate University is an innovative global community dedicated to educating scholars, leaders, and practitioners in pursuit of a more just and sustainable world. We do this by providing exemplary interdisciplinary programs within a distributed and relational learning model grounded in student-driven inquiry and leading to enhanced knowledge. Fielding has approximately 1,050 students and 150 faculty members residing throughout the United States and internationally. Please visit our website at www.fielding.edu to learn more. 

We are seeking an Enrollment Operations Assistant to work remotely on a full-time 37.5-hour per week basis. 

Summary

Under general direction, the Enrollment Operations Assistant II serves as a senior and lead Enrollment Operations Assistant. The Enrollment Operations Assistant II is expected to understand and perform any of the functions of the Enrollment Operations Assistant I position. The incumbent serves as a lead worker and provides training to staff in the unit. This position reports to the Enrollment Operations & Technology Manager. 

The Enrollment Operations Assistant II acts as the primary point of contact for students regarding the processing of admission applications and enrollment documents. The Enrollment Operations Assistant II is responsible for accurate and timely data entry of application and enrollment materials within the university’s software solutions, including EnrollmentRx/Salesforce and Ellucian Colleague. Additionally, the Enrollment Operations Assistant II reviews transcripts, supports the application review process, and helps incoming students complete enrollment and make initial payments. The Enrollment Operations Assistant II answers questions regarding university policies and procedures related to admissions, financial aid, and enrollment, and coordinates with other student services areas. 

The position requires strong data entry skills across multiple databases, exceptional attention to detail, the ability to consistently follow procedures, and the ability to communicate clearly via phone and email to provide effective customer service.  The ability to multi-task and prioritize work based on stated deadlines is also necessary.

QUALIFICATIONS

Applicants should have a bachelor’s degree or equivalent combination of education and training. A minimum of two years of experience in a front-line customer-relations position, including office experience with data entry and database usage, as well as high volumes of email communications.  

Preference will be given to applicants with Ellucian Colleague or Salesforce experience in a higher education setting, particularly with Enrollment Rx or TargetX, supporting marketing, recruitment, and/or student service. 

The ideal candidate will possess a professional, collaborative, and upbeat approach to their work. Exceptional communication, and interpersonal skills, as well as the ability to manage multiple projects, prioritize, and work under tight deadlines are all essential to success in the role. This position will require a high attention to detail and to ensuring the security and integrity of sensitive data. Applicants should have proficiency with Microsoft Office Suite (Outlook, Word, Excel) and database applications. 

We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s welcome. We strongly encourage you to apply if you believe you meet the qualifications described. 

FIELDING’S COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Improving diversity, equity and inclusion is an active process that requires continuous commitment to promote collaborative learning and change through attracting, retaining, graduating, and honoring a more diverse population of students, faculty, staff, alumni, and community friends. Fielding’s commitment to social and ecological justice is part of our explicit commitment to understanding, analyzing, and acting to reduce inequality, oppression, and social stratification, recognizing the linkages between economic, social, racial and ecological justice. The University strives to ensure that the values of DEI are embodied in all academic programs and course content, and also in faculty, staff and student performance and assessment. We challenge our community to think boldly and take specific actions that are realistic and measurable. By working here, you join a diverse and vibrant community that advances Fielding’s world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.

Thank you for considering employment with Fielding Graduate University. Our employees are among our most valued resources, and we are committed to maintaining a diverse and inclusive workforce comprised of talented, qualified, and hardworking individuals. We strive to take good care of our employees and their families with excellent benefits, and to provide a stimulating and supportive work environment with opportunities for professional growth and advancement.

We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s welcome. We strongly encourage you to apply if you believe you meet the qualifications described.

Application Instructions

Fielding Graduate University utilizes ADP Workforce Now for online applications. You will be prompted to create a user name and password to initiate the application process. Applications will not be considered complete unless both a resume and cover letter are uploaded. Do not use Easy Apply. Applicants are encouraged to have their employment history, educational information, and professional references on hand while completing the application. The online application process takes approximately 30-60 minutes. Upon completion, applicants will receive a confirmation of receipt via email.

Fielding Graduate University is committed to inclusive excellence and encourages diversity and inclusivity in all its enterprises. As an equal opportunity employer committed to social justice, we value and welcome individuals of all ages, abilities, backgrounds, beliefs, genders, gender identities, gender expressions, marital status, national origins, race and ethnicities, religious affiliations, sexual orientations, veteran status – and other visible and nonvisible differences. We seek employees who are committed to creating a respectful, welcoming, and inclusive environment for all community members.