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Workforce Success Coach

City Colleges of Chicago
Illinois, United States
Salary Not Specified
Posted Date
Nov 2, 2022

Workforce Success Coach- Child Development- FT
Richard J. Daley College

This is an exciting time in the history of City Colleges of Chicago (CCC), District 508, the largest community college system in Illinois and among the largest in the nation. CCC is reinventing its approach to student success with a nationally recognized initiative to ensure even greater student success and outcomes across the district. Consider being a part of CCC’s transformation and join the 5,800 faculty and staff who serve 70,000 students at seven campuses and six satellite sites city-wide.


Reporting to the Dean of Instruction, the Workforce Success Coach is responsible for monitoring and supporting students’ success throughout their apprenticeship/workforce programs by determining external readiness factors and intervening as appropriate. The Workforce Success Coach assists with the development of response protocols for specific barriers to employment, as well as with the recruitment/screening of students for apprenticeship and workforce programs. This role includes direct case management support of students, building internal program capacity for support services, and expanding access to external resources for delivering resources and related social services supports.

  • Collaborates with the Advising Care Team and faculty to address key student concerns with the goal of fully integrating career education and experiential learning into the academic experience.
  • Works with department leadership to establish processes and procedures for collaboration with academic departments, academic advisors, and/or targeted student populations.
  • Assists with the screening and orientation of prospective workforce program participants. Conducts one-on-one interviews and assessments of prospective students
  • Collaborates with the college teams and employer partners throughout the admissions process to identify prospects who will participate in the various workforce programs.
  • Conducts Onboarding Student Support plan interviews for students enrolled in workforce programs.
  • Works with the Admissions and the Coordinator of Workforce Partnerships to address student specific on-boarding support plan needs with appropriate referrals (e.g. development of intervention plans and knowledge transfer).
  • Attends regular meetings with college teams, external program partners to discuss the progress of apprentices/interns, and to develop interventions and direction, as appropriate.
  • Builds new/enhances existing partnership relationships with community-based organizations, campus departments and social service agencies around mental health, housing, pregnancy/parenting, financial services, family issues, substance abuse, etc. so that they are available to students as needed.
  • Conducts a needs assessment to further understand the needs and trends of students to inform the partnership development work.
  • Builds internal system/processes to continually assess, maintain and further develop partnerships.
  • Makes quarterly recommendations to DA Leadership and the employer partners to strengthen partnerships for student support services offered onsite and off-site.
  • Responsible for the coordination of mentoring and professional development activities related to apprenticeship and workforce programs.
  • Identifies services for reoccurring student needs that can be accessed and/or provide direct services through scheduled on-site presentations via community partnerships.
  • Develops and maintains a “service plan” and records for students who need case management services. Responsible for the overall case management and tracking of students enrolled in apprenticeship programs.
  • Documents interactions, case management work and referrals with students/apprentices into a database system.
  • Creates an initial Individual Career Success Plan for students enrolled in workforce programs.
  • Builds relationships with students through individual career coaching sessions and weekly drop-in career advising sessions. Provide one-on-one check-ins and support as needed and appropriate for students through the different phases in the program
  • Provides guidance in the areas of individual assessment, career-planning, and development and employment strategies for students.
  • Prepares reports and key assessment data regarding results and outcomes. Compares outcomes over time and by program. Establishes and maintains tracking and reporting processes.
  • Bachelor’s degree from an accredited college or university in Social Services, or a closely related field.
  • At least two years of workforce development and/or case management experience.
  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
  • Ability to work well with all levels of staff and students at the college
  • Ability to work well as a team player
  • Excellent interpersonal, written and verbal communication skills
  • Excellent organizational skills
  • Good computer skills
  • Ability to work with and relate to a culturally diverse student body, faculty and staff
  • Ability to work effectively with different levels of staff within the organization
  • Ability to work independently and as part of a team
Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer.
Thank you for your interest in CCC!


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