Temp. Professionals - Campus Technology Services

Position Details

Position Information

Budget Title
INSTRUCTIONAL SUPPORT ASSISTANT

Campus Title
Temp. Professionals - Campus Technology Services

School/Division
Academic Affairs, Division of

Department
Campus Technology Services

Staff Sub-Type
Staff & Administration

Salary Level
SL1

Salary Range
Hourly Rate $18.50-$22.00 DOE

Position Effort
Part-Time (enter FTE below)

If Part-Time, enter FTE:

80

Is this a temporary position?
Yes

If Temporary, enter End Date:
06/30/2023

Position Summary

Campus Technology Services is accepting applications to fill future or anticipated temporary openings in the 2022-2023 academic year. As a member of the Campus Technology Services desktop support team, responsibilities include installation, support, troubleshooting, and upgrades of Windows and Macintosh computer technologies in the academic, administrative, and research environments at SUNY Cortland. Also, provide campus-wide technology services, support and consultation, including phone, e-mail, and in-person support regarding hardware/software installation, mobile device technology troubleshooting and problem resolution for Windows, Macintosh, Android and iOS smart phones.

Major Responsibilities

Provide front-line campus-wide technology services, support and consultation via phone, e-mail, and in-person support regarding hardware configuration, operating systems, utility and application software, communications, networking, and enterprise-wide systems.

Respond to customer problem “tickets” generated by the Help Center call tracking system.

Perform installation of new and reassigned Windows desktop hardware and software including peripheral equipment in faculty, staff, and departmental offices.

Provide first level support of technology classrooms and computer labs, initial troubleshooting, and if not successful, creating a ticket to back-line support to go to classroom.

Functional and Supervisory Relationships

Manager/Associate Director, Campus Technology Services

Required Qualifications

• Associate’s degree
• Two years support experience in the Windows or Mac customer environment.
• Experience using interpersonal skills (including oral and written communication) and customer service orientation to support persons from all areas and all levels of technology use in the offices, classrooms, computer labs, and research
• Experience using technical troubleshooting skills in computer technology
• Evidence of ability to learn new technologies
• Evidence of ability to work both independently and collaboratively in a team environment

Preferred Qualifications

• Bachelor’s Degree in computer science, computer engineering, information systems, educational technology, or related field.
• Experience working in higher education or similarly complex organization
• Evidence of a working knowledge of Web based application and multi-media technologies and security issues;
• Experience working in a helpdesk or similar environment;
• Experience working with Active Directory/Print Servers.

EEO Statement

The State University of New York College at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.

Job Close Date
12/31/2023

Posting Detail Information

Posting Number
S22044

Review Start Date

Open Until Filled

Quick Link for Direct Access to Posting
https://jobs.cortland.edu/postings/6692

Special Instructions

Special Instructions to Applicant

Special Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents

1. Curriculum Vitae or Resume
2. Cover Letter
3. Professional References Contact Info. ONLY (minimum of 3)

Optional Documents