Temp. Professionals - Campus Technology Services
- Employer
- SUNY Cortland
- Location
- New York, United States
- Salary
- Salary Not Specified
- Date posted
- Nov 2, 2022
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Job Details
Position Details
Position Information
Budget Title
INSTRUCTIONAL SUPPORT ASSISTANT
Campus Title
Temp. Professionals - Campus Technology Services
School/Division
Academic Affairs, Division of
Department
Campus Technology Services
Staff Sub-Type
Staff & Administration
Salary Level
SL1
Salary Range
Hourly Rate $18.50-$22.00 DOE
Position Effort
Part-Time (enter FTE below)
If Part-Time, enter FTE:
80
Is this a temporary position?
Yes
If Temporary, enter End Date:
06/30/2023
Position Summary
Campus Technology Services is accepting applications to fill future or anticipated temporary openings in the 2022-2023 academic year. As a member of the Campus Technology Services desktop support team, responsibilities include installation, support, troubleshooting, and upgrades of Windows and Macintosh computer technologies in the academic, administrative, and research environments at SUNY Cortland. Also, provide campus-wide technology services, support and consultation, including phone, e-mail, and in-person support regarding hardware/software installation, mobile device technology troubleshooting and problem resolution for Windows, Macintosh, Android and iOS smart phones.
Major Responsibilities
Provide front-line campus-wide technology services, support and consultation via phone, e-mail, and in-person support regarding hardware configuration, operating systems, utility and application software, communications, networking, and enterprise-wide systems.
Respond to customer problem “tickets” generated by the Help Center call tracking system.
Perform installation of new and reassigned Windows desktop hardware and software including peripheral equipment in faculty, staff, and departmental offices.
Provide first level support of technology classrooms and computer labs, initial troubleshooting, and if not successful, creating a ticket to back-line support to go to classroom.
Functional and Supervisory Relationships
Manager/Associate Director, Campus Technology Services
Required Qualifications
- Associate’s degree
- Two years support experience in the Windows or Mac customer environment.
- Experience using interpersonal skills (including oral and written communication) and customer service orientation to support persons from all areas and all levels of technology use in the offices, classrooms, computer labs, and research
- Experience using technical troubleshooting skills in computer technology
- Evidence of ability to learn new technologies
- Evidence of ability to work both independently and collaboratively in a team environment
- Bachelor’s Degree in computer science, computer engineering, information systems, educational technology, or related field.
- Experience working in higher education or similarly complex organization
- Evidence of a working knowledge of Web based application and multi-media technologies and security issues;
- Experience working in a helpdesk or similar environment;
- Experience working with Active Directory/Print Servers.
The State University of New York College at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.
Job Close Date
12/31/2023
Posting Detail Information
Posting Number
S22044
Review Start Date
Open Until Filled
Quick Link for Direct Access to Posting
https://jobs.cortland.edu/postings/6692
Special Instructions
Special Instructions to Applicant
Special Instructions to Applicant
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
- Curriculum Vitae or Resume
- Cover Letter
- Professional References Contact Info. ONLY (minimum of 3)
Company
From your first steps on campus, you’ll feel the spirit of Cortland. It’s an energy that extends from the classroom to competition to the community.
SUNY Cortland stands out as one of New York’s top public universities — a medium-sized school that offers academic strength across 68 majors, a high quality of student life and a degree that pays back graduates.
Reputations in teacher education and health-related majors laid the foundation for exciting new programs related to business, natural sciences, the arts and specialized professional fields.
Our students, faculty and staff members are invested in the world around them. Whether it’s a class assignment, independent research or a passion project, Red Dragons look to make a difference.
With more than 1,400 employees, we are the leading employer in the City of Cortland and in Cortland County, and we’re also one of the most desirable places to work.
Job seekers will find competitive salaries, outstanding benefits and an invigorating work environment with full access to Cortland’s exceptional recreation and fitness facilities, library and other resources.
We offer full- and part-time employment in academic, administrative and staff positions, plus a wide range of employment opportunities for undergraduates and graduate students, including graduate assistantships.
Also offering employment opportunities on campus are two affiliated organizations, Cortland Auxiliary and the Research Foundation of SUNY.
Cortland Auxiliary is a private, not-for-profit organization that provides the SUNY Cortland community with food services and the Campus Store, to name a few.
The Research Foundation for SUNY is a private, nonprofit educational corporation that administers externally funded contracts and grants that support research and discovery for and on behalf of SUNY Cortland. The Research Foundation offers professional, research, day care, tutoring and clerical employment opportunities.
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