Student Success Specialist - Immigrant Services Program

Salary for Announcement

The salary range for this position is $47,000 – $55,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Posting Details

Posting Number

A02349

Position Title

Student Success Specialist - Immigrant Services Program

Position Number

E00150

Pay Grade

14

Employee Category

Professional staff

Department

Center for Equity and Student Achievement (CESA)

EClass Code

Full Time Professional Staff

Position Summary

As a key member of the Center for Equity and Student Achievement team, the Student Support Specialist reports to and assists the Director of the Immigrant Services Program, meets with and provides comprehensive academic and college success support services to current and prospective students and family members, and coordinates oversight over front desk staff. The Specialist will develop and participate in various student and student staff development activities designed to support enrollment and retention initiatives within the Immigrant Services Program, CESA, and the University and ensure the smooth operation of the CESA front desk

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. We are a designated Hispanic Serving Institution located in downtown Denver. Our student population consists of over 50% first generation students and over 45% students of color.

Within the Division of Student Affairs, we strive to create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. Rather, it requires critical inquiry and dialogue and a commitment to action. We strive to provide a foundation for all community members to achieve personal and professional success.

IND208

Duties/Responsibilities

(60%) Support Services:
Support Services include advising/coaching, assistance with class registration, career planning, referrals to appropriate resources both on-campus and externally, assistance with financial aid forms, applications/appeals, goal/future planning, encouraging students to participate in campus activities, academic guidance, and tracking of academic progress. This position will promote, support, and participate in multicultural and diversity initiatives to positively impact enrollment, student retention, and graduation rates. This position will also assist in ongoing evaluation and assessment of student learning outcomes. Provide services to non-native English speaking students and to provide counseling and informational sessions to Spanish-speaking students and parents as needed. May need to communicate orally and in written form with Spanish-speaking parents and community members; occasionally provide translations into Spanish. This position also oversees the Immigrant Services Program peer mentoring program, including hiring, training, and performance evaluation of the peer mentors.

(20%) Outreach and Community Engagement:
This position will be responsible for connecting with relevant community partners – such as high schools, higher education institutions, or education-oriented non-profit service providers – in order to provide relevant information and services focused on increasing college access for immigrant, refugee, and undocumented students. Tasks related to this responsibility may include developing materials and workshops for on- and off-campus presentations, speaking to prospective students, families, and community members about financial aid or in-state tuition options, ways to prepare for a successful college experience, and other relevant topics. Wherever possible and relevant, this position will also work with MSU Denver students to highlight their experiences and expertise as immigrant-background college students. Perform additional duties as assigned.

(20%) Front Desk student staff supervision
The Front Desk and Student Support Specialist will coordinate the hiring, training, scheduling, and performance evaluation of front desk staff. This position will ensure that student staff for the CESA front desk is properly trained, follows workplace expectations and guidelines, correctly uses workhours and tracking systems, and is given access to regular professional development opportunities. This position further coordinates professional training and development opportunities for CESA front desk staff, and closely collaborates with others student and professional staff supervisors at CESA and across the university to provide such professional growth opportunities. Perform additional duties as assigned.

Required Qualifications

• Bachelor’s degree.
• Two years of experience working with students or clients in a support services program within or directly related to higher education.
• Experience providing academic support to students from diverse populations.
• Bilingual language skills.

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Preferred Qualifications

• Experience working with immigrant and/or refugee groups.
• At least one-year professional experience teaching, tutoring, or direct support of international students, immigrants, refugees, and non-native speakers.
• Knowledge of DACA (Deferred Action for Childhood Arrival), ASSET (Advancing Students for a Stronger Economy Tomorrow), and policies impacting immigrant, refugees, and undocumented students.
• Bilingual – Spanish (Correctly speak, write, translate, and interpret)
• Experience conducting evaluation or assessment of program and/or student performance.
• Experience designing programs and events that promote equity and justice and demonstrated commitment to expanding knowledge relating to equity and social justice
• One year or more of experience supervising student or professional staff.

Work Hours

M-F 8-5 p.m. Some evening and weekend work required.

Posting date

10/31/2022

Closing date

Closing Instructions

Open Until Filled

To ensure full consideration, applications must be received by 11:59pm (MT)

Special Instructions to Applicants

Please see Special Instructions for more details.

IMPORTANT : In order to be considered as an applicant you must apply via the online application system, http://www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

Talent Team Representative

Carlos Alcala

Talent Team Representative E-mail

calcala1@msudenver.edu

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

MSU Denver is committed to creating and fostering a work environment and culture of belonging; we are proud of the work our employee affinity groups contribute to our culture. For more information on our employee affinity groups please visit this link .