Voice Systems Administrator (Information Technology Consultant,
Unit 9 - CSUEU - Technical Support Services,
Probationary, Full Time, Information Systems & Technology
The mission of the Information Technology Division
is to develop the long-term infrastructure, services, and strategy
necessary to support the University's mission of learning,
discovery, and engagement. The IT Division has the stewardship
responsibility for core IT assets on campus and the obligation to
provide the services, training, and community building necessary to
realize the benefits of those investments across the San Diego
State University community.
IT Network Infrastructure (ITNI)
for providing network infrastructure to support the university's IT
needs. ITNI supports the campus networks and Internet access,
including all wired and wireless networking. ITNI provides campus
telephone service for faculty and staff, including voice mail, call
centers, and other voice services. We install and support campus
fiber and copper cable infrastructure for all campus buildings.
ITNI supports these services on the main campus, residence halls,
IVC, Brawley, and off-site foundation buildings.
The Voice Systems Administrator will serve as an administrator for
campus voice systems. The current systems include support,
troubleshooting, and programming for Mitel MX-One PBX, MiCC call
center, CallXpress Voicemail system, and Spok system.
The position will all support future campus needs including the
migration to a Unified Communications as a Service (UCaaS) system.
Taking and managing the E911 and ports to jack assignments.
This position will also serve as backup Administrator for San Diego
State University's Emergency Notification.
For more information regarding the Information Technology
Department, click here
This is a full-time (1.0 time-base), benefits eligible,
permanent/probationary position. This position is designated exempt
under FLSA and is not eligible for overtime compensation. Standard
SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but
may vary based on operational needs.
This position is approved for partial telecommuting with onsite
work in San Diego.
Education and Experience
To enter this classification, a basic foundation of knowledge and
skills in technical information systems and application program
packages is a prerequisite. This foundation would normally be
obtained through a bachelor's degree in computer science,
information systems, educational technology, communications, or
related fields, or similar certified coursework in applicable
fields of study. Foundation knowledge and skills for the
Information Technology Consultant, depending on the nature of the
position assignment, may include working knowledge of common
software application packages, equipment platforms, reference
database systems and sources, and training methods and a basic
understanding of networks, data communication, and multimedia
Compensation and Benefits
Starting salary upon appointment is not expected to exceed
$6,667 per month.
- Experience with supporting an enterprise network system.
Experience supporting enterprise wired and wireless networks.
Experience with Alcatel Lucent, Aruba or Cisco solutions.
- Ability to design, administer, and analyze IP telephony systems
on premises and cloud-based solutions.
- Experience supporting and maintaining enterprise level 911
- Experience managing and creating ACD and IVR routing rules,
menus, users, agent skills, supervisors, hours of operations,
teams, queue and other messaging, call recording services, email,
chat, and other components of a customer call center platform
- Experience implementing or integrating with CRMs (Salesforce,
MS Dynamics and other) and/or Contact Center Solutions
- Implementation experience Zoom Phone, Google Voice, or other
cloud-based unified communications platforms.
Salary placement is determined by the education, experience, and
qualifications the candidate brings to the position, internal
equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that
constitutes a major portion of total compensation.
For more information regarding SDSU benefits, please click here
CSU Classification Salary Range: $4,678-$11,547 per month.
SDSU Vaccine Policy
In accordance with the California State University systemwide
policy, students, faculty, and staff must be fully vaccinated
against COVID-19 or provide a valid medical or religious exemption
in order to access campus. An individual is considered fully
vaccinated two weeks after their second dose of a two-shot vaccine
or two weeks after the first dose of a single-shot vaccine.
Afterward a COVID-19 booster is required to continue to be
considered fully vaccinated.
The individual hired into this role will be required to submit
their completed vaccination documentation to the university's
secure online health portal prior to beginning work. Individuals
with an approved medical or religious exemption on file with the
university will be required to participate in SDSU's COVID-19
Initial review of the required application materials, including
cover letters and resumes, will begin on November 11, 2022. To
receive full consideration, apply by November 10, 2022. The
position will remain open until filled.
The person holding this position is considered a ‘mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or
management positions (e.g., H-1B visa). Applicants must currently
be authorized to work in the United States on a full-time basis.
Offers of employment are contingent upon the presentation of
documents that demonstrate a person's identity and authorization to
work in the United States, which are consistent with the provisions
of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with the CSU. Failure to satisfactorily complete the
background check may affect the application status of applicants or
the continued employment of current CSU employees who apply for the
SDSU is a smoke-free campus. For more information, please click
SDSU is an equal opportunity employer and does not discriminate
against persons on the basis of race, religion, national origin,
sexual orientation, gender, gender identity and expression, marital
status, age, disability, pregnancy, medical condition, or covered
Applicants with disabilities and applicants who require assistance
completing an application may contact Taylor Jaress at firstname.lastname@example.org
Oct 28, 2022 (9:00 AM)
Open until filled
To apply, visit https://careers.sdsu.edu/en-us/job/520474/voice-systems-administrator-information-technology-consultant-career