Voice Systems Administrator (Information Technology Consultant, Career)

Voice Systems Administrator (Information Technology Consultant, Career)

Job No: 520474
Work Type:
Locations: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology


Position Summary

The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University's mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community.

IT Network Infrastructure (ITNI) is responsible for providing network infrastructure to support the university's IT needs. ITNI supports the campus networks and Internet access, including all wired and wireless networking. ITNI provides campus telephone service for faculty and staff, including voice mail, call centers, and other voice services. We install and support campus fiber and copper cable infrastructure for all campus buildings. ITNI supports these services on the main campus, residence halls, IVC, Brawley, and off-site foundation buildings.

The Voice Systems Administrator will serve as an administrator for campus voice systems. The current systems include support, troubleshooting, and programming for Mitel MX-One PBX, MiCC call center, CallXpress Voicemail system, and Spok system.

The position will all support future campus needs including the migration to a Unified Communications as a Service (UCaaS) system. Taking and managing the E911 and ports to jack assignments.

This position will also serve as backup Administrator for San Diego State University's Emergency Notification.

For more information regarding the Information Technology Department, click here.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is approved for partial telecommuting with onsite work in San Diego.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Preferred Qualifications

• Experience with supporting an enterprise network system. Experience supporting enterprise wired and wireless networks. Experience with Alcatel Lucent, Aruba or Cisco solutions.
• Ability to design, administer, and analyze IP telephony systems on premises and cloud-based solutions.
• Experience supporting and maintaining enterprise level 911 systems.
• Experience managing and creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, queue and other messaging, call recording services, email, chat, and other components of a customer call center platform build.
• Experience implementing or integrating with CRMs (Salesforce, MS Dynamics and other) and/or Contact Center Solutions preferred.
• Implementation experience Zoom Phone, Google Voice, or other cloud-based unified communications platforms.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $6,667 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation.

For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,678-$11,547 per month.

SDSU Vaccine Policy

In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. An individual is considered fully vaccinated two weeks after their second dose of a two-shot vaccine or two weeks after the first dose of a single-shot vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated.

The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on November 11, 2022. To receive full consideration, apply by November 10, 2022. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Taylor Jaress at tjaress@sdsu.edu


Advertised: Oct 28, 2022 (9:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/520474/voice-systems-administrator-information-technology-consultant-career



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