Assistant Director Housing Services- Upperclass Students

Assistant Director Housing Services- Upperclass Students

About the Opportunity

Summary:

To enhance the mission of the Department of Housing and Residential Life, the Assistant Director of Housing Services for Upperclass Students will report to the Associate Director in aspects of the upperclassmen student housing experience including engagement with upperclassmen students, participation in Housing Selection & Placement Process events, and completing upperclassman housing assignments outside of student self-selection processes.

The Assistant Director needs the ability to work in a team environment and communicate with a diverse community including staff, students, and families. The Assistant Director requires significant interaction with students and their families. The Assistant Director, along with the Housing Services team, is expected to contribute to providing daily customer service via email, phone, Teams/Zoom, or in-person communications with students, families, and other staff.

The Assistant Director also requires technical skill in utilizing housing software to complete assignments, manage processes, provide reports, and access data. The Assistant Director is responsible for processes requiring logistical thinking, reasoning, and creative problem solving.

Housing Services is open on evenings and weekends during peak seasons such as, but not limited to, move-in/outs, Housing Selection & Placement Process, new student assignments, and summer Orientations. Additionally, Housing Services is open on several University floating holidays and break periods. The Assistant Director must provide evening, weekend, and holiday coverage in collaboration with Housing Services team, as needed during these extended business hours.

Qualifications:

Bachelor's degree in Higher Education Administration, Hospitality Management, Communications, or other field required; Master's degree preferred. The ideal candidate has 1-3 years' experience on College/University setting with background in Housing & Residential Life Administration or related field.

Candidate must have the flexibility to work on several projects concurrently and must demonstrate sensitivity in working with confidential matters. Candidate must demonstrate sound judgement and analytical skills, attention to detail with a high degree of accuracy, and ability to work under pressure with a positive attitude.

Candidate must be able to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service.

Experience with housing software or other university systems and Microsoft Excel is preferred.

Candidate must possess excellent written and verbal communication skills. Experience with customer service and with large group public presentations is preferred.

Position Type

Student Services

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Assistant-Director-Housing-Services--Upperclass-Students_R109350



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