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Enrollment Success Navigator (Reg FT) - 2 positions

Community College of Allegheny County
Pennsylvania, United States
Salary Not specified
Posted Date
Oct 28, 2022

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Enrollment Success Navigator (Reg FT) - 2 positions

Position Title: Enrollment Success Navigator (Reg FT) - 2 positions

Department: Enrollment Management

Campus: College Wide

Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than August 17, 2022. The College cannot guarantee that application materials received after this date will be considered or reviewed. There are two positions available: North Campus and South Campus.

Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State's retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts.

Work Hours (for hourly positions): Monday - Friday; 8:30 am - 4:30 pm. Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.

Salary Grade: Admin 12 - $43,677

Job Category: Administrators

Employment Type: Regular Full-Time

Job Slot: 5911, 5912

Job Open Date: 7/22/2022

Job Close Date:

General Summary: Provide enrollment support to applicants, and provide academic support to students enrolled in developmental coursework; serve as an individual mentor to students; and monitor the progress of students and provide the encouragement and support necessary to enable students to complete their course of study at CCAC.

Requirements: Bachelor's degree in a related field with a minimum of two years' experience in human services serving diverse populations or economically or educationally disadvantaged populations, and one years' experience in sales and/or customer facing position. Applicant must possess strong interpersonal and communication skills, ability and willingness to work collaboratively. Attention to detail and the ability to follow through with assisting the student. Commitment to the students' success and student centered education. Excellent customer service skills. Ability to serve as a representative of the College at public and private events. Must have the ability to use the College's related software platforms.


1. Collaborate with Enrollment Services staff in conducting follow-up activities that assist applicants with navigating through the college enrollment process.

2. Record and report on applicant enrollment activity outcomes; maintain contact lists and databases and analyze enrollment data.

3. Conduct and/or provide support for on-campus recruitment/admissions activities including meeting with potential students and parents to discuss college enrollment process.

4. Assist students in developing an educational plan and strategy to improve student success.

5. Monitor student progress by utilizing available technology and tracking systems.

6. Design and coordinate group-learning activities to promote student success.

7. Meet individually and in small groups with students as needed.

8. Work with Financial Aid Office to monitor student aid.

9. Participate in new student orientation.

10. Provide individual and/or group coaching on issues related to academic success.

11. Refer students to internal and outside programs for additional support services or for crisis intervention counseling and follow-up as needed.

12. Assist with the development and implementation of early intervention and retention programs.

13. Work with the various Student Services to identify and recommend appropriate services designed to address student needs; assist in connecting students with the appropriate services.

14. Serve on college committees as needed.

15. Compile information on program services, activities, and students.

16. Maintain accurate, organized, completed, and detailed records, and develop and maintain reports as required or assigned.

17. Perform other related duties as required or assigned.

Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.

Vaccination: Effective November 1, 2021, as a condition of employment, all new employees of Community College of Allegheny County must be fully vaccinated against COVID-19 and provide proof of their vaccination or have received an approved exemption to be an employee. Prospective employees who are offered a position can request an exemption from this vaccine requirement for religious or documented medical reasons. Exemption requests will be reviewed for approval on a case-by-case basis by the Office of Human Resources.

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