The Application Support Specialist will serve as a member of the
SDM /IT Application Services team which is the application user
support team providing technical support to students, faculty and
staff at the UB School of Dental Medicine.
The Application Support Analyst works to become an in-house subject
matter expert for the applications assigned to the team and fosters
congeniality with OIR teams to support projects that optimize
workflows. The ideal candidate will showcase flexibility and a
willingness to learn and assist with projects to modify the system
to meet the needs of SDM . Furthermore, the Applications Support
Analyst will directly support faculty/staff/students with services
provided in the OIR service catalogue.
Job Duties and Responsibilities:
Assist with ongoing support and build of clinical, educational,
administrative and research applications. Analyze and test
applications to support clinical, educational, administrative and
research activities of SDM . Respond to customer/colleague
questions regarding programs and applications and escalate if
Work with the SDM teams to implement and document configuration
change strategy to ensure changes are planned with a testing
strategy. Assist the team in the implementation, documentation and
development of a maintenance plan under the direction of the
Support users of assigned applications by providing consultation of
the product and how best to incorporate/adjust business processes
to align with system capabilities. Act as a liaison between users
and the vendor to resolve issues.
Work closely with internal technical support groups to ensure
application issues or bugs are addressed in a timely fashion and in
accordance with technical constraints and customer expectations.
Act as the in-house escalation path for SDM application users and
other activities as directed by supervisor.
As part of the Development team, assist in
research/recommend/implement development methodology standards and
best practices to allow for prompt response to business
Assist with Analyzing, designing and testing applications to
support clinical, educational, administrative and research
activities of the School of Dental Medicine.
Assist in understanding, articulating, analyzing and implementing
the practices, processes and policies by which offices we support
conduct their business.
Responsibilities will include:
· Customer Service
– Primary in-person escalation path for
priority SDM support requests related to applications.
· Application Support
– Primary in-person support for
application components of systems, escalate as needed and as
directed by the supervisor
· Operations Support –
ApplicationAccess set up, System Down
messaging and as directed by the Supervisor.
The University at Buffalo is SUNY’s most comprehensive public
research university, and an outstanding place to work. UB amplifies
ambition for faculty and staff by offering endless possibilities to
achieve more. Here, people from all backgrounds and cultures
challenge and inspire each other to discover, learn and succeed.
Dedicated staff and engaged faculty collaborate to further
knowledge and understanding, and develop tenacious graduates who
are valued for their talents and their impact on global society.
Visit our website
to learn more
about the University at Buffalo.
University at Buffalo is an affirmative action/equal opportunity
employer and, in keeping with our commitment, welcomes all to apply
including veterans and individuals with disabilities.
Associate Degree with strong verbal and written communication
skills and attention to detail. Experience with office computing
using MS Windows and Office products.
Bachelor Degree in Computer Science/Math/related field and/or
experience with Dentistry from private practice or other
Dentistry-related business concern with an interest or experience
with digital imaging and application support.
For more information, click the "How to Apply" button.