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Associate Director of Advancement Business Applications

James Madison University
Harrisonburg, Virginia
Posted Date
Oct 28, 2022

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Associate Director of Advancement Business Applications

We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

The Associate Director of Advancement Business Applications is responsible for the operational areas of Application Support, Application Training and 3rd Party system administration within the JMU division of Advancement. The Assoc. Director will need to have demonstrable experience in system implementation, Software Quality Assurance, In-App documentation & technical writing, training and help desk support. The duties include managing operations with 2 fulltime staff members and 3 student employees. Additionally, this position will be part of a cross departmental team for QA initiatives related to system changes, upgrades and implementations. The successful candidate will work closely with the all members of the staff whose duties include Reporting & Analytics, Business & Data analysis, and Data Acquisitions and Data Quality.

Duties and Responsibilities:

  • Manage 2 fulltime staff members (Application Trainer / 3rd Party system analyst) and 3 part time student employees (performing data quality projects).
  • Provide direct support for the duties of Applications Support.
  • Contribute to the implementation of replacement information systems for the division by testing new functionality and tracking progress using a standard software quality assurance lifecycle.
  • Oversee creation of technical writing and functional help documentation for current and future systems
  • Liaison with IT on support and
  • Collaborate with other members of the larger Advancement Unit (Advancement Information Services)
  • Provide resource assistance to Data Acquisition/Data Quality staff member for data validation and cleanup projects.
  • Provide backup coverage for other team areas as needed.


  • Three to five years of experience in managing an application support help desk.
  • Software quality assurance and system implementation experience.
  • Experience generating contextualized functional help used in both the application and for training purposes.
  • Ability to perform most duties of those staff members who report to this position.
  • Strong organizational and project management skills.
  • Experience using data access & analysis toolsets to validate data issues and experience creating data quality audit reports.
  • Demonstrable ability to learn new technologies


  • Experience in Higher Education Advancement Systems or similar Constituent management systems.
  • Knowledge of Salesforce is desired.
  • Knowledge of email marketing platforms, online giving / crowdfunding platforms.
  • Experience in using reporting tools and/or SQL queries to validate data associated with a business process.

To apply go to or visit and reference posting number F2037. Pay Rate: Commensurate with Experience.

James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

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