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Assistive Technology Coordinator

Job Summary

Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS). The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment. ESS is comprised of six service groups: Teaching & Learning Support, Design & Engineering, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services.

The Assistive Technology Center provides academic support for non-neurotypical students and students with disabilities at Harvard University.

Auto req ID


Job Code

403060 IT Support Associate I


USA - MA - Cambridge

Business Title

Assistive Technology Coordinator


Administration and Finance

Salary Grade


Time Status



55 - Hvd Union Cler & Tech Workers

Basic Qualifications
  • At least two years of college
  • A minimum of 1 year of customer service experience
  • Experience working with people with disabilities
  • Experience formatting materials for Braille, either electronic or embossed
Additional Qualifications and Skills
  • College degree or equivalent strongly preferred
  • At least two years experience in providing client services
  • Ability to manage multiple assignments simultaneously, and serve a range of clients while maintaining a professional customer service demeanor, work independently, and work within strict deadlines
  • Experience troubleshooting complex problems on Windows and Macintosh computers
  • Experience in optical character recognition or assistive technology is highly desirable
  • The willingness to do all that is possible to help client students succeed in their studies
Additional Information

This position includes 35 hours per week of work over ten months per year with a two-month, unpaid seasonal leave of absence. The ten-month annual schedule will begin approximately one to two weeks prior to the start of the fall term.

To be considered for this position, applicants must include a cover letter that specifically states their experience with technology, working with students, or in an academic environment.

All formal written offers will be made by FAS Human Resources.


Education Support Services

Pre-Employment Screening



35 Hours/ a week with one hour unpaid lunch

Job Function

Information Technology

Position Description

The Assistive Technology Coordinator will:
  • Create alternative format course materials (textbooks, articles, handouts) for students with disabilities
  • Scan materials for conversion to various electronic and print formats, proofread reformatted materials
  • Supervise student and part-time employees
  • Organize document production, and train students to use accessible tools, such as voice recognition and e-text
  • Evaluate software for accessibility and related duties.
Some occasional overtime work will be required.


Faculty of Arts and Sciences

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Working Conditions

Hybrid office environment : This position will be based in Cambridge, MA and there is an expectation of three (3) workdays per week on campus. Individual flexible and remote work options for this role will be discussed during the interview process.

COVID Vaccine Policy: The University requires all Harvard community members to be fully vaccinated (primary series) against COVID, as detailed in Harvard’s Vaccine & Booster Information . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: .

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

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