Senior Applications Analyst


Posted: October 26, 2022
Level: Senior Associate
Hours: Full-time, 40 hours per week
Closing Date: Applications will be accepted until the position is filled, with materials submitted by Monday, November 28, 2022, receiving priority consideration.


Charter Oak State College
55 Paul Manafort Drive, New Britain, CT 06053
**This position is not remote**

Telecommuting work arrangements are available at Charter Oak State College and are handled on a situational basis with the candidate.

State College Mission:

As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education.

Charter Oak State College Vision:

Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time.

Equity Statement:

Charter Oak State College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:

Fall 2022

Position Summary:

The Senior Applications Analyst assists in managing the Jenzabar student information system along with the College’s broader portfolio of software to ensure technology across the campus serves the College’s mission. This individual will often serve as a facilitator between end user and vendor for those services sourced to third parties.

Individuals performing this role are responsible to the perpetual support, maintenance, and modifications to information systems with a focus on SQL databases. As a member of the broader technology team serving the college, they work closely as an escalation point for the College’s Technology Help Desk to address end user inquiries.

The Senior Applications Analyst analyzes and designs detailed specifications for applications that solve the needs of the campus community. Solutions range from simple to complex and may be independently deployed or implemented through a team or more formalized project. The employee will be challenged to be a problem solver, innovator, and trusted advisor to the college’s Chief Information Officer.

Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)

Minimum Qualifications:

Bachelor’s degree in a technology related field with a minimum of five (5) years of experience in system analysis and/or computer programming or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Successful Candidate must have or must possess:
  • Experience in preparing manuals, reports, and documentation for applications.
  • Excellent written and organizational skills with proven ability to implement technology solutions to end users.
Substitutions Allowed:

Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.

Preferred Qualifications:
  • Experience with Student Information Systems
  • Experience with SQL
Example of Job Duties:

Under the direction of the Chief Information Officer, the Senior Applications Analyst is accountable for effective performance in these essential areas:
  • Support of the Student Information System (currently Jenzabar) and SQL servers
  • Maintenance of databases including table creation, stored procedures, triggers, and agent jobs
  • Facilitate user account access, application security, and maintain compliance with various College, CSCU System, and State of Connecticut policies
  • Design and execute solutions for common challenges such as data mapping, and workflow rules within the context of the Jenzabar, JICS, Salesforce, PowerFaids, and OnBase document imaging systems.
  • Brainstorm, design, implement and/or maintain various integrations across the student information systems and software portfolio.
  • Continually enhance digital experiences for both students and staff through the student portal and customer service interactions.
  • Support system upgrades including project management, testing, user training, department acceptance and support.
  • Work with various vendors to ensure system availability and functionality to support ongoing information system requirements.
  • Work closely and collaboratively with other IT team members to support applications and users. Responds quickly, professionally, and courteously to help desk tickets and support calls to ensure quick response to all end users.
  • Work with vendors and perform the appropriate due diligence for the implementation and ongoing maintenance of technology while providing transparency to the process for relevant end users.
  • Maintain current knowledge of professional issues to build a cadence of results and innovation.
  • Ensure appropriate level of training materials are available through a technology library from student and staff consumption to effectively leverage campus technology.
In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full duties and responsibilities that is stated within the Collective Bargaining Agreement.

Starting Salary:

Anticipated salary; $67,729 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans ; and many choices for comprehensive health insurance . You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable.

Application Instructions:

To apply you must submit a cover letter and resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to Interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCU does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: Nicholas D'Agostino Director of Equal Employment Opportunity


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