Posted: October 26, 2022
Level: Senior Associate
Hours: Full-time, 40 hours per week
Closing Date: Applications will be accepted until the position is
filled, with materials submitted by Monday, November 28, 2022,
receiving priority consideration.
Charter Oak State College
55 Paul Manafort Drive, New Britain, CT 06053
**This position is not remote**
Telecommuting work arrangements are available at Charter Oak State
College and are handled on a situational basis with the
State College Mission:
As part of the Connecticut State Colleges & Universities (CSCU)
system, Charter Oak State College, the state’s only public, online,
degree-granting institution, provides affordable, diverse, and
alternative opportunities for adults to earn undergraduate and
graduate degrees and certificates. The College's mission is to
validate learning acquired through traditional and non-traditional
experiences, including its own courses. The College rigorously
upholds standards of high quality and seeks to inspire adults with
the self-enrichment potential of non-traditional higher
Charter Oak State College Vision:
Charter Oak State College: A dynamic community of online learners
advancing the nation’s workforce one graduate at a time.
Charter Oak State College commits to bold and disruptive change by
actively identifying, naming, and dismantling structural racism,
systemic poverty, and other barriers; establishing equitable and
anti-racist policies and practices; and empowering students,
faculty, staff, and administrators to advance racial, social, and
economic justice. Our core collective responsibility is to
continuously assess practices and policies and transform the world
we live in by eliminating inequities.
Anticipated Start Date:
The Senior Applications Analyst assists in managing the Jenzabar
student information system along with the College’s broader
portfolio of software to ensure technology across the campus serves
the College’s mission. This individual will often serve as a
facilitator between end user and vendor for those services sourced
to third parties.
Individuals performing this role are responsible to the perpetual
support, maintenance, and modifications to information systems with
a focus on SQL databases. As a member of the broader technology
team serving the college, they work closely as an escalation point
for the College’s Technology Help Desk to address end user
The Senior Applications Analyst analyzes and designs detailed
specifications for applications that solve the needs of the campus
community. Solutions range from simple to complex and may be
independently deployed or implemented through a team or more
formalized project. The employee will be challenged to be a problem
solver, innovator, and trusted advisor to the college’s Chief
Incumbents must possess proven ability to effectively work with a
culturally, linguistically, and ethnically diverse faculty, staff,
and students. They are expected to have excellent oral and written
communication skills along with strong Information technology
literacy skills such as Microsoft Office (Word, Excel, Outlook,
Bachelor’s degree in a technology related field with a minimum of
five (5) years of experience in system analysis and/or computer
programming or a combination of education, training, and experience
which would lead to the competencies required for successful
performance of the position’s essential duties.
Successful Candidate must have or must possess:
- Experience in preparing manuals, reports, and documentation for
- Excellent written and organizational skills with proven ability
to implement technology solutions to end users.
Applicants who do not meet the minimum qualifications as stated are
encouraged to put in writing precisely how their background and
experience have prepared them for the responsibilities of this
position and by providing appropriate references. Exceptions to the
degree requirements may be made for compelling reasons.
Example of Job Duties:
- Experience with Student Information Systems
- Experience with SQL
Under the direction of the Chief Information Officer, the Senior
Applications Analyst is accountable for effective performance in
these essential areas:
- Support of the Student Information System (currently Jenzabar)
and SQL servers
- Maintenance of databases including table creation, stored
procedures, triggers, and agent jobs
- Facilitate user account access, application security, and
maintain compliance with various College, CSCU System, and State of
- Design and execute solutions for common challenges such as data
mapping, and workflow rules within the context of the Jenzabar,
JICS, Salesforce, PowerFaids, and OnBase document imaging
- Brainstorm, design, implement and/or maintain various
integrations across the student information systems and software
- Continually enhance digital experiences for both students and
staff through the student portal and customer service
- Support system upgrades including project management, testing,
user training, department acceptance and support.
- Work with various vendors to ensure system availability and
functionality to support ongoing information system
- Work closely and collaboratively with other IT team members to
support applications and users. Responds quickly, professionally,
and courteously to help desk tickets and support calls to ensure
quick response to all end users.
- Work with vendors and perform the appropriate due diligence for
the implementation and ongoing maintenance of technology while
providing transparency to the process for relevant end users.
- Maintain current knowledge of professional issues to build a
cadence of results and innovation.
- Ensure appropriate level of training materials are available
through a technology library from student and staff consumption to
effectively leverage campus technology.
In addition to the accountabilities listed above, the incumbent is
required to carry out the essential duties of: Attendance and
participation at convocation and commencement ceremonies; Service
on assigned committees and task forces; Attendance and
participation at committee, staff, informational and professional
meetings. These may involve attendance at evening or weekend
This posting includes qualifications, experience and skills but is
not limited to the full duties and responsibilities that is stated
within the Collective Bargaining Agreement.
Anticipated salary; $67,729 approximate annual plus excellent State
of CT medical insurance, retirement, and related fringe
We offer a comprehensive benefits package to help you stay well,
protect yourself and your family, and plan for a secure future.
Benefits include generous leave policies;
several retirement plans
; and many choices for comprehensive health insurance
You also have access to many additional benefits to save for
retirement, protect your family & more with supplemental
Tuition reimbursement may apply if applicable.
To apply you must submit a cover letter and resume.
Incomplete applications or those submitted after the closing date
will not be considered and links to other sources to view resumes
are not acceptable.
Following the closing date, application materials will be evaluated
by a selection committee. Candidates selected for further
consideration will be limited to those applicants who are best
qualified based on the minimum and preferred qualifications and who
have submitted all the required documents by the closing date and
time listed on the job announcement. Candidates who have been
selected and approved to Interview will be contacted, and finalists
will be recommended for further consideration by the Hiring Manager
for final selection and recommendation for employment. The
selection process may also include practical exercises (i.e.,
teaching demonstration and/or other written, technical,
manipulative, or simulation exercises) to evaluate candidates'
All employment, if offered, is contingent upon proof of citizenship
or employability under the requirement of the Immigration and
Control Act (IRCA) and the successful passing of a background
check. CSCU is committed to providing a safe campus community.
Background investigations include reference checks, a criminal
history record check and, when appropriate, a financial (credit)
report or driving history check.
Continuing Notice of Nondiscrimination
CSCU does not discriminate on the basis of race, color, religious
creed, age, gender, gender identity or expression, national origin,
marital status, ancestry, present or past history of mental
disorder, learning disability or physical disability, veteran
status, sexual orientation, genetic information or criminal record.
The following persons have been designated to handle inquiries
regarding the non-discrimination policies: Nicholas D'Agostino
Director of Equal Employment Opportunity
CSCU IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F